Janice Kirk
Kilmarnock,East Ayrshire
Summary
Dedicated and compassionate professional with 28 years of experience in the barbering and salon industry. Proven track record of providing exceptional customer service and managing salon operations effectively. Skilled in working with diverse clientele, including vulnerable populations such as children with autism and additional needs. Compassionate caregiver with firsthand experience in supporting family members with various health issues.
Seeking a rewarding career transition where I can apply my extensive experience as a barber and salon manager, along with my dedication to supporting vulnerable individuals of all ages, to make a positive impact in a new field.
Overview
28
28
years of professional experience
Work history
Barber - Shop Manager
The Barber Shop
Prestwick, South Ayrshire
01.1996 - Current
- Demonstrated expertise in providing high-quality haircuts and styling services to a diverse clientele.
- Recruited, trained and supervised employees to perform best practices in salon management.
- Registered and updated client information on database to maintain complete records.
- Managed staff logistics and day-to-day operations to achieve high productivity levels.
- Processed payments and provided receipts and appointment reminder cards for upcoming bookings.
- Resolved customer complaints to establish strong customer return rate.
- Facilitated payroll tasks to provide salaries to staff.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Adapted appointment schedules and services to meet the unique needs of vulnerable individuals, fostering a welcoming and inclusive environment.
- Managed appointments and schedules to smooth workflow.
- Developed strong relationships with regular customers, including children with autism and additional needs, ensuring a comfortable and accommodating experience.
Skills
- Barbering and Hairstyling
- Salon Management
- Customer Service Excellence
- Adaptability and Flexibility
- Effective Communication
- Working with Vulnerable Populations
- Appointment Scheduling and Management
- Team Leadership and Training
- Decision-making skills
- Compassionate Caregiving
- Safety procedure compliance
- Covid-19 cleaning standards
Timeline
Barber - Shop Manager
The Barber Shop
01.1996 - Current
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