Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic

Janet Wilson

Holmfirth,United Kingdom

Summary

Highly organised and reliable professional with extensive experience in office administration and customer service. Demonstrates exceptional skills in basic bookkeeping, filing system design, and efficient appointment booking. Known for reliable punctuality, attention to detail, and the ability to remain calm under pressure. Proficient in Microsoft Office Suite and adept at managing reception areas with discretion and confidentiality. Committed to enhancing organisational efficiency through effective meeting coordination, data entry, and database administration. Career goal: To leverage strong multitasking abilities and active listening skills in a dynamic administrative role.

Knowledgeable and professional, Personable Medical Receptionist with a knack for fostering a welcoming environment in GP practices. Skilled in managing appointments and administrative tasks while maintaining patient confidentiality. Known for enhancing patient satisfaction through clear communication and proactive problem-solving. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Upbeat with strong relationship-building abilities.

Overview

25
25
years of professional experience
1
1
Certification

Work history

Receptionist/ Telephonist

Elmwood Family Doctors -
Holmfirth, Kirklees
02.2025 - Current
  • Administered mail distribution process, ensuring each department received its correspondence promptly.
  • Supported team members during peak times, maintaining high levels of productivity.
  • Managed supplies inventory for uninterrupted clinic services.
  • Used electronic health record systems proficiently, ensuring speedy retrieval of data when required.
  • Streamlined appointment scheduling, reducing waiting times for patients.
  • Coordinated with medical professionals for the efficient functioning of surgery.
  • Managed patient records to ensure accurate record-keeping.
  • Maintained a clean and welcoming reception area to create a positive environment.
  • Facilitated better communication by liaising between doctors and patients.
  • Provided sympathetic assistance to distressed patients, promoting a caring atmosphere.
  • Kept up-to-date on healthcare policies to provide accurate information to patients.
  • Offered excellent customer service for increased patient satisfaction.

Management pharmacy Administrator

Healthnet homecare uk
Featherstone, Wakefield
05.2024 - 02.2025
  • Reviewed various prescriptions from multiple healthcare facilities.
  • Executed measures aligning with DataCo Protection and safeguarding patients.
  • Utilized in-house RPM and Biodose computerized systems to generate picking sheets, labels, dosage, and scripts for various deliveries.
  • Conducted in-house training sessions to ensure quality and safety standards.
  • Directed workflow related to client interactions, order management, and data exchange.
  • Relocated to Holmfirth.
  • Improved record-keeping system with attention to detail and thoroughness.
  • Assumed responsibility of receptionist duties whilst the necessary staff were on holiday.
  • Streamlined office operations by implementing efficient administrative procedures.
  • Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.

Administrative assistant

Vita Health Group
Loughborough, Leicestershire
09.2023 - 05.2024
  • A link between doctors' surgery and community care, helping reduce the wait time of patients, also assists with the backlog from COVID-19.
  • Calling patients to book into various clinics set up in the Calderdale area.
  • Ensuring rooms were available for clinicians and also relevant equipment.
  • Help setting up new contracts we gained and establishing the best service we can give.
  • Working closely with the hospital departments and clinicians.
  • Ensure the smooth operation of the Calderdale area appointments by contacting patients promptly.
  • Before the appointment, all results/scans/bloods are back, so the clinician has all the relevant information to prescribe or refer the patient to secondary care.
  • Improved customer satisfaction through prompt response to email and phone queries.
  • Contributed to team effort by accomplishing related results as needed.
  • Facilitated internal communication.
  • Streamlined administrative processes for increased efficiency in the workplace.

Carer for Family Member-

Parents
Morley, Leeds
05.2023 - 09.2023
  • Took time out of work to care for my family, Palliative Care.
  • Responded swiftly to emergencies, protecting patient well-being.
  • Provided personal grooming assistance, such as bathing or dressing up for enhanced self-esteem among clients.
  • Offered companionship to reduce feelings of loneliness.
  • Demonstrated empathy towards the emotional needs, providing necessary reassurance during difficult times.

Patient Consignee

Medefer
London-Remote work
03.2021 - 05.2023
  • Maintained high standards of service by consistently offering outstanding care to all staff, clients, and therapists.
  • Spearheaded urgent and complex cases.
  • Mentored new employees by delivering comprehensive training.
  • Coordinated appointments, recorded absences, and maintained compliance with DPA.
  • Effectively managed workload while delivering focus/support groups.
  • Expert in utilizing Google Suite, Word, EMIS, Excel, and PowerPoint.
  • Effectively navigated both home-based and hybrid roles for three years.
  • Held a temporary role while managing parental care.
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Supported team by demonstrating respect and willingness to help.
  • Consistently arrived at work on time and ready to start immediately.
  • Increased customer satisfaction by resolving issues.

Clinical Medical Coder

Elvington
01.2021 - 02.2022
  • Entered data from Lloyd George records into EMIS patient charts while ensuring comprehensive updates on problems, family history, and social history.
  • Scanned documents efficiently using Docman.
  • Handled high-pressure situations with superior multitasking abilities..
  • Reviewed and updated coded data in patient records to reflect current diagnoses and treatment outcomes.
  • Read and analyzed medical records to identify diagnoses, operations, and procedures relevant to patient care.
  • Exited role as a Coder when practicing streamlined operations during COVID-19.
  • Kept abreast with changes in legislation affecting healthcare services and adjusted coding accordingly, ensuring continued compliance.
  • Took initiative to educate staff about theimportance of precise documentation for error-free coding, raising awareness across the organisation.
  • Participated actively in team meetings to discuss complex cases requiring specialised coding knowledge, fostering collaborative problem-solving.
  • Kept patient information confidential following Data Protection Act guidelines.
  • Established accuracy in medical coding by meticulously reviewing patient records.
  • Promoted smooth communication between healthcare providers and insurance companies through clear code allocation.

Senior Receptionist/Administrator

Woodlands Neurological Rehabilitation Centre
York
01.2019 - 12.2020
  • Handled telephone operations, including answering and transferring calls to relevant departments.
  • Welcomed potential staff, clients, and business associates in a friendly manner.
  • Handled patient notes, including scanning and updating.
  • Processed and handled staff expense claims.
  • Managed administrative tasks for the Director, Nurse, and consultant.
  • Managed front desk operations, providing first-class customer service to visitors and staff.
  • Managed inventory of office supplies, placing orders before depletion to avoid operational disruptions.
  • Transitioned ownership and introduced new branding.
  • Scheduled appointments with clients to promote efficient time management practices within the company.
  • Handled sensitive information, maintaining strict confidentiality at all times.
  • Streamlined administrative procedures for improved operational efficiency.
  • Enhanced customer satisfaction with exceptional telephone etiquette and professional in-person communication.

Transport Administrator temporary

Howdens Joinery
05.2018 - 06.2019
  • Monitored delivery routes using the TMS System for Howdens and contract drivers.
  • Filed drivers' time sheets, delivery notes, and credit notes.
  • Conducted driver debriefings and raised concerns with management for prompt solutions.
  • Answering telephone calls from drivers and calling drivers for updates. Additionally, attending a morning meeting with the Head Office and other depots.
  • Analyzed data on transportation performance, reporting findings to senior management for strategic decision-making.
  • Resolved disputes with service providers and customers, mediating effectively to maintain positive relationships.
  • Executed a temporary contract role.
  • Resolved customer complaints effectively leading to improved satisfaction rates.
  • Updated vehicle records regularly, maintaining anaccurate database.
  • Instituted a robust feedback system from drivers, leading to continuous process improvement.
  • Organised transport schedules for optimal route planning.
  • Implemented fuel usage tracking system, reducing unnecessary expenditure.
  • Facilitated smooth operation by resolving driver issues promptly.
  • Managed communication between drivers, ensuring timely deliveries.
  • Ensured adherence to health and safety guidelines at the workplace.
  • Maintained regular contact with customers for updates on delivery status.

Senior Receptionist/Administrator

Beech Tree Surgery
Selby, North Yorkshire
05.2012 - 05.2018
  • Booked patient appointments via telephone and reception, ensuring accurate and updated records.
  • Scheduled home visits while adhering to practice protocols for vaccinations and clinics.
  • Trained new staff members, serving as the first point of contact for Registrars at Practice.
  • Managed complaints effectively through calm communication and problem-solving techniques.
  • Actively listened to patients to comprehensively address concerns and requests.
  • Utilised EMIS, SystmOne, and internal software proficiently to enhance operational efficiency.
  • Training new members of staff. Mentoring.
  • Handled sensitive information, maintaining strict confidentiality at all times.
  • Scheduled appointments with clients to promote efficient time management practices within the company.
  • Greeted guests upon arrival, creating a friendly atmosphere from the first point of contact.
  • Streamlined administrative procedures for improved operational efficiency.
  • Enhanced customer satisfaction with exceptional telephone etiquette and professional in-person communication.
  • Maintained detailed records of incoming deliveries for accurate tracking purposes.

Education

Selby College

Skills

  • Basic bookkeeping
  • Filing system design
  • Ordering office supplies
  • Reliable punctuality
  • Meeting room preparation
  • Organisational efficiency
  • Reception area maintenance
  • Discretion and confidentiality
  • Flexible
  • Customer Service
  • Calm under pressure
  • Attention to Detail
  • Invoice processing
  • Data Entry
  • Conflict Resolution
  • Medical terminology
  • Microsoft Office Suite
  • Efficient appointment booking
  • Appointment management
  • Meeting coordination
  • Organised and reliable
  • Active listening
  • Multitasking ability
  • Database administration

Certification

  • ACC in Medical Terminology-Pass

One Education - Online January 2023 to Present

  • ACC in Medical coding and summarising -Pass

Open Education - Online March 2024 to November 2024

  • Diploma in Business level 1 & 2 -Credit pass

Selby College May 2010 to December 2010

  • RSA Integrated Business Technology (CLAiT) -Stage 2 in Integrated Business -Pass

Selby College January 1997 to December 199

  • CFA Advanced Apprenticeship in Customer Service -Credit pass

Leeds College January 2010 to December 2010

  • OCR Level 2 in Credit in Accounting Credit

Leeds College January 2009 to December 2009

  • EDI in EDI Level 3 Certificate in Customer Service- Credit pass

Selby College January 2009 to December 2009

  • EDI in Level 2 NVQs in Customer Service- Credit

Selby College January 2009 to December 2009

  • OCR Level 1 in OCR Level 1 Certificate in Bookkeeping- Credit pass

Selby College January 2003 to December 2003

  • RSA in Computer Literacy and Information Technology (CLAiT) Stage 1-Credit pass

Selby College- January 2003 to December 2003

  • GCSE in English C

Selby College-January 2003 to December 2003

  • RSA in Typewriting Stage 1- Distinction

Selby College January 1995 to November 1995

  • Advanced Diploma in RSA, Advanced Diploma in Office Procedures- Credit

Selby College January 1995 to November 1995

  • RSA in Typewriting Stage 1- Distinction

Selby College January 1994 to December 1994

  • Advanced Diploma in RSA, Advanced Diploma in Office Procedures- Credit pass

Selby College-January 1991 to August 1991


Timeline

Receptionist/ Telephonist

Elmwood Family Doctors -
02.2025 - Current

Management pharmacy Administrator

Healthnet homecare uk
05.2024 - 02.2025

Administrative assistant

Vita Health Group
09.2023 - 05.2024

Carer for Family Member-

Parents
05.2023 - 09.2023

Patient Consignee

Medefer
03.2021 - 05.2023

Clinical Medical Coder

Elvington
01.2021 - 02.2022

Senior Receptionist/Administrator

Woodlands Neurological Rehabilitation Centre
01.2019 - 12.2020

Transport Administrator temporary

Howdens Joinery
05.2018 - 06.2019

Senior Receptionist/Administrator

Beech Tree Surgery
05.2012 - 05.2018

Selby College

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Janet Wilson