Summary
Overview
Work history
Education
Skills
Personal Information
Custom
Affiliations
Timeline
Generic

Janet Scott

Hollingworth

Summary

Accomplished Customer Service Representative of 26 years with British Gas, consistently maintaining customer satisfaction and contributing to company success. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty.


Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.


Friendly and driven individual with strong communication and problem-solving skills, coupled with ability to adapt to new challenges quickly. Adept in customer interactions and conflict resolution. Ready to enhance customer satisfaction and contribute to team success. Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.

Overview

2025
2025
years of professional experience

Work history

Mama Mia's
Hollingworth
  • Worked in the kitchen prepping and cooking food.

Nestle's
Hadfield
  • Worked on a production line and later ran machinery on the filling and labelling of food products.

Brass Fitting
Old Glossop
  • Made gas pipes for cookers.

Customer service representative

British Gas
Hattersley, Tameside
05.1998 - 09.2024
  • Worked on Various departments within British Gas during this period of time in all aspects of complaints, debt, bankruptcy and liquidation, warrants disconnection and reconnection, helping customers to get out of debt and stay out of debt by coming up with workable solutions for them.
  • In this role I handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Maintained excellent client satisfaction by providing in-depth support.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Maintaining and updating accurate records onto the customers account and adhering to the Data Protection Policy at all times, showing empathy and listening to the customers, adapting my style to each call.

Education

NVQ Level 2 - Administration

Hadfield Comprehensive School
Hadfield, Derbyshire

Skills

  • Problem-solving
  • Customer relations
  • working as a team and on own initiative
  • Customer Service, always working in a polite and courteous manner
  • Working under pressure
  • Can do attitude
  • Excellent attendance and time keeping record
  • Good understanding of health and safety working with the public
  • Honest trustworthy and reliable


Personal Information

Date of birth: 01/13/66

Custom

  • Gardening
  • I also help out at local youth club on Gamesley.
  • I am also part of the friends of Hollingworth and I tend the flower bed at the Gun inn lights in my spare time.

Affiliations

  • Gardening - I enjoy gardening and spend many hours in the Garden, I am also on the Friends of Hollingworth and my role in this is tending the flower bed at the Gun inn pub on the A57
  • Youth Club Leader - in this role I help with the running of the youth club in Gamesley this role is very important to me as this helps to keep them off the streets and also teaches them life skills with cookery sessions.

Timeline

Customer service representative

British Gas
05.1998 - 09.2024

Nestle's

Brass Fitting

Mama Mia's

NVQ Level 2 - Administration

Hadfield Comprehensive School

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Janet Scott