JANET Nyarega
Sutton,LONDON
Summary
A dedicated professional with a mature and responsible attitude to work, known for honesty and attention to detail. Demonstrates strong team working skills and the ability to use own initiative, remaining calm under pressure. Exhibits a helpful, polite, and confident manner with a genuine desire to help and serve patients as the primary concern. Possesses patience and a sense of humour, contributing positively to any work environment.
Overview
25
25
years of professional experience
5
5
years of post-secondary education
Work history
Renal Ward Clerk
Epsom & St Helier University NHS Hospital
11.2020 - 12.2025
- I work as part of a multi-disciplinary team, maintaining efficient systems and processes relating to patient attendances and admissions.
- Maintaining accurate computerised and manual records, inputting registration and waiting list data onto the Trust computer systems and ensuring all patients records are kept up to date with any details relevant with the patient’s attendances/or admission
- Registering new patients within a ward setting and checking demographic information during patient encounters.
- Provide administrative support to ward managers to enable efficient processes.
- I facilitate discharge processes, including distributing correspondences and liaising with relatives, cares and other involved as agreed with ward managers and discharge coordinators to ensure integrated approach to patient care.
- Work as part of a clinical team ensuring that patients are admitted efficiently and that investigative treatments, diagnostic procedures take place within the Trust guidelines.
- Monitor and request stationary in line with the agreed protocol.
- Ensure that patient record is available to clinical staff as required in accordance with the Trust medical Record policy
- I time to time liaise with the Clinical Coding Department to ensure that medical records are accurately and promptly coded following all admissions.
- I also cover colleagues during times of annual leave and sickness.
- I also contribute to quality and cost improvement
- I also ensure that paperwork is accurately completed including admissions ,discharges, transfer of patients and entry data requirements
- Ward Clerk Duties & Responsibilities:
- Coordinated appointments for patients, improving treatment timelines.
- Assisted nurses with non-medical tasks, facilitating better focus on patient care.
- Maintained patient records for smooth hospital functioning.
- Communicated effectively with all levels of staff resulting in improved workflow.
- Streamlined communication between medical staff to enhance patient care.
- Prepared ward for daily rounds, ensuring cleanliness and orderliness.
- Improved staff coordination by arranging meetings and updates.
- Offered emotional support to patients and their families, fostering a positive environment.
- Checked and updated medical records regularly contributing towards accurate diagnoses.
- Provided accurate information to visitors with prompt responses to inquiries.
- Increased efficiency of ward operations with meticulous record keeping.
- Filed reports timely, avoiding any backlog or confusion.
- Adhered strictly to health and safety protocols, reducing risk of incidents.
- Maintained clean and tidy environment, enhancing patient experience.
- Liaised with other departments for seamless operations within the ward.
- Handled incoming calls professionally directing them appropriately within the department.
- Assisted in the admission and discharge process to expedite patient flow.
- Managed inventory of supplies, ensuring availability when needed.
- Handled confidential documents securely, maintaining patient privacy.
- Maintained strict confidentiality, displaying courtesy and discretion when dealing with patients and relatives.
- Answered in person, online and telephone queries, directing complex requests to appropriate staff member or department.
- Collected and entered clinical records onto secure online database.
- Used initiative to work autonomously and complete clerical tasks ahead of strict deadlines.
- Completed patient filing on the System One in line with Information Governance (IG) procedures.
- Responded promptly to phone and email inquiries.
- Managed incoming and outgoing mail on, maintaining prompt responses and filing for maximum office efficiency.
- Worked with colleagues to streamline administrative processes and improve workflow.
- Organised and maintained filing systems for accessibility and orderliness.
Patient Pathway Co-ordinator – (Paediatric POD)
Epsom General Hospital
04.2023 - 11.2023
- I supported direct patient care by providing co-ordination, Administration and clerical support with both Primary and Secondary Healthcare professionals as required using own initiatives without needing direct supervision.
- Ensured that information on referral letters, waiting list is recorded accurately and comprehensively on the Trust system
- Worked in conjunction with medical records to ensure all patient’s files are ready for designated clinic days
- Attended regular meetings department/General Manager’s as required for efficient processes
- Ensured all patients are scheduled in accordance with outpatient protocol and case waiting time targets.
- Patient Pathway Co-ordinator (Paediatric POD)
Clinical Trial/Research Assistant
Royal Free Hospital
11.2018 - 03.2020
- Responsible in dispensing Clinical trials prescriptions and updating pharmacy team in all aspects of clinical trials, and dispensed to patients in accordance with the duly approved protocol
- To deliver an efficient service for clinical trials
- To ensure and maintain safe and effective use of medicines in clinical trials through informed advice on medicines related information.
- Ensure all the data and documentation in the pharmacy study file, standard operating procedures ,associated with the study are accurate and up to date
- Managing inventory and performing organization tasks
- Support team member
- Ensure all staff have suitable training to dispense and check clinical trial prescriptions.
- Ensure that all medicines provided or procured for use in a clinical trial are of suitable quality and fit for the purpose, ensure that they are suitable quality and fit for purpose ,that are manufactured in accordance with Good Manufacturing Practice.
- Participated in Good Clinical Practice (GCP) training
- Assisted in the collection of data and ensured it is transcribed accurately
- Worked with other departments within the Trust to ensure that trial specific investigations and procedures are undertaken as required by the trial protocol
- Ensured clear accurate and concise records are kept for research projects in accordance in all regulatory requirements including the Data Protection Act
- Responded to relevant Data queries by the study co-ordinating team within a timely manner and escalated to senior member when required
- Collected and handled clinical trial prescription and medicinal products
- Assisted in the study close down
- Participated in internal audit and monitoring by working with R&D sponsors and study monitors
- Assisted in the clinical care research participants within the relevant speciality in accordance with the specifications of each research study.
- With support contributed to the recording and reporting of adverse and serious adverse events that occurred whilst the participant was in the research study
- Contributed to the monitoring of clinical standards within the research team.
- Clinical Trials
- Research Assistant
Clinical Trial/Aseptic Production department/MMT
Lewisham & Greenwich NHS Trust
07.2014 - 10.2018
- Aseptic dispensing and preparation, overseeing and maintaining the facilities used to prepare sterile medicines including Chemotherapy, Total Parenteral Nutrition (TPN) and Central Intravenous Additive Services (CIVAS).
- Production and developing methods for safe production of new medicines.
- Conducting a range of chemical and microbiological tests on medicines to ensure they are safe.
- Aseptic & Production unit.
Aseptic & Production unit/Clinical Trials
Charring Cross Hospital
07.2010 - 05.2014
- Dispensing same as dispensary, but concentrating on supply of Mental medication.
- I also participated in ward top up stock for all medicines held in stock and chase up any to follows as appropriate
- Mental Health
Senior Pharmacy Technician
Fishers Chemist
02.2008 - 02.2014
- Accurately dispensing medication to patients on prescription and offering over the counter medication advice
- Ensuring availability of medication by managing stock
- Participating in the offering advice on stop smoking sensation scheme
- Assist the pharmacist in any designated duties as assigned
- Ensured that all members of staff are maintaining and adhering to health and safety rules in the dispensary
- Ensured that fridge temperatures are checked on daily basis.
- Ensured that the daily running of the dispensary was in time for the wellbeing of the patients.
- Dispensary duties
Clinical Trial & Medicine Management
Harefield Hospital
02.2009 - 06.2010
- To assist in medicine reconciliation and medication History taking in the ward in accordance with agreed procedure.
- Promoting and facilitating the use of Patients Own Drugs (PODs)
- Regularly checking patients prescription charts for legality and accuracy
- To transfer patient own medication/to where required
- To assist in transcribing items been clinically screened by a senior pharmacist for resupply to individual patients
- Encouraging medicine adherence by educating patients and cares on appropriate use of their medication.
- Responding appropriately to enquiries from other healthcare professionals in a timely manner and referring to senior pharmacist with appropriate communication
- Recognising and reporting allergy reactions appropriately and charting down on patient notes
- Electronic prescribing.
- Medicine Management and Clinical duties (ward based)
Aseptic Unit /Dispensary Services
East Surrey Hospital (Redhill)
01.2007 - 02.2009
- Dispensing for inpatients (TTOs) ,A&E & outpatients clinics when appropriate
- Providing appropriate medication counselling to all service users ,ensuring understanding and adherence by modifying communication in response to the level of understanding
- Electronically printing discharge prescriptions from a whole range of service users and priotising them accordingly
- Endorse prescriptions in the available space with the quantity that has been supplied in accordance with the relevant and Trust policy
- Ensuring medicines I dispense are correctly and safely labelled
- Keep up to date with current pharmacy practice
- Ensuring that all medicinal products are produced and controlled to the quality standards.
- Dispensary duties
Primary Care Network Pharmacy Technician
Bromley GP Alliance
Chislehurst
08.2007 - 12.2008
- Links medical Practice, Chislehurst
- Woodland medical practice
Health Care Assistant
Hill House Nursing Home
01.2001 - 12.2005
- Assisting the service users with personal needs where necessary and appropriate
- Making meals and drinks and snacks
- Encouraging and enabling service users to follow agreed care plans
- Administer Medication as per plan
- Keep care manager informed about the wellbeing of the clients.
- Duties
Education
Foundation Degree - Pharmacy Practice, Science and Management
University of London
London 09.2009 - 06.2012
BTEC National Certificate - Pharmacy services
Bromley College of Further & Higher Education
09.2006 - 06.2008
BTEC First Diploma - Applied Sciences
Bromley College of Further & Higher Education
London 09.2004 - 06.2005
Skills
- Mature and responsible attitude to work
- Honesty
- Attention to detail
- Team working skills and ability to use own initiative
- Ability to remain calm under pressure
- Helpful, polite and confident manner
- Genuine desire to help and serve patients as my first concern
- Patience and a sense of humour
Timeline
Patient Pathway Co-ordinator – (Paediatric POD)
Epsom General Hospital
04.2023 - 11.2023
Renal Ward Clerk
Epsom & St Helier University NHS Hospital
11.2020 - 12.2025
Clinical Trial/Research Assistant
Royal Free Hospital
11.2018 - 03.2020
Clinical Trial/Aseptic Production department/MMT
Lewisham & Greenwich NHS Trust
07.2014 - 10.2018
Aseptic & Production unit/Clinical Trials
Charring Cross Hospital
07.2010 - 05.2014
Foundation Degree - Pharmacy Practice, Science and Management
University of London
09.2009 - 06.2012
Clinical Trial & Medicine Management
Harefield Hospital
02.2009 - 06.2010
Senior Pharmacy Technician
Fishers Chemist
02.2008 - 02.2014
Primary Care Network Pharmacy Technician
Bromley GP Alliance
08.2007 - 12.2008
Aseptic Unit /Dispensary Services
East Surrey Hospital (Redhill)
01.2007 - 02.2009
BTEC National Certificate - Pharmacy services
Bromley College of Further & Higher Education
09.2006 - 06.2008
BTEC First Diploma - Applied Sciences
Bromley College of Further & Higher Education
09.2004 - 06.2005
Health Care Assistant
Hill House Nursing Home
01.2001 - 12.2005