Janet Jose
Welwyn Garden City,Hertfordshire
Summary
Motivated and adaptable professional with experience in care home administration, healthcare assistance, and client relationship management. Holding a Master’s degree in Project Management, with strong organisational, coordination, and communication skills. Well-equipped to support operational efficiency, streamline processes, and enhance resident and family experience. Seeking a Business Support Manager role to contribute to smooth service delivery and care-home growth.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Healthcare Assistant
TLC
Potters Bar, Hertfordshire
10.2021 - 12.2025
- Worked closely with nurses to maintain optimum levels of communication.
- Trained as Advanced Care Practitioner.
- Maintained up-to-date patient records to enable care continuity between support providers.
- Actively developed professional healthcare competencies through regular training.
- Provided compassionate personal care for elderly patients, offering support with washing, dressing, and toileting.
- Safely and securely transported patients using hoists and wheelchairs.
- Provided basic patient health care, taking blood pressure, and dressing wounds.
- Supported healthcare teams in administering medication and monitoring vital signs.
- Assisted in training new staff on best practices for patient care and safety protocols.
- Escorted residents to and from social and leisure activities for improved physical and mental well-being.
Administrative Assistant (Bank Contract)
TLC
Potters Bar, Hertfordshire
01.2022 - 04.2023
- Managed day-to-day admin, including file organization, spreadsheet development, and report writing.
- Assisted with invoicing and payroll to help facilitate efficient workflow.
- Maintained office files in both electronic and hard copies.
- Displayed strong customer service skills with a professional telephone manner to resolve customer inquiries.
- Scheduled and confirmed appointments for the entire management team.
- Managed clerical needs of employees, including administrative support, file management, and stationery supplies.
- Managed daily administrative tasks to ensure efficient office operations.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Developed and maintained filing systems to streamline document retrieval processes.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Supported HR manager in developing and implementing employee engagement initiatives to enhance workplace culture.
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Ensured efficient travel arrangements for staff and residents including booking cabs.
- Assessed staffing requirements and adjusted rotas to meet changing business demands.
- Maintained open communication channels with employees, fostered trust within teams.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Relationship Manager, Stock Marketing & Dealing
Acumen Capital Market
Kerala, India
02.2021 - 08.2021
- Identified at-risk clients, taking necessary action to maximize retention.
- Handled buy and sell transactions for financial instruments on behalf of private and business customers.
- Analysed market trends and conditions to provide informed advice to customers.
- Reviewed, managed and helped optimise client portfolios for maximum returns.
- Secured restricted and sensitive financial data, following company policies.
- Analysed market trends and investment opportunities to provide informed advice to clients.
- Supported the Finance Manager in preparing year-end accounts, ensuring regulatory compliance.
Web Designer
I-Net Infotech
Kerala, India
08.2020 - 10.2020
- Designed web pages to enhance branding and navigation.
- Created custom websites by harnessing HTML, CSS, and JavaScript skills.
Education
Master of Science - Project Management
University of Hertfordshire
Hatfield, United Kingdom 09.2021 - 09.2022
Bachelor of Science - Information Technology
APJ Abdul Kalam Technological University
India /2015 - /2019
Skills
- Strong verbal communication
- Office management
- Microsoft Office (Word, Excel, Outlook)
- Administration and Organisation
- Record keeping and documentation
- Handling enquiries and admission support
- Problem solving
- Managing Invoices and receipts
- Flexible and Adaptable
- Teamwork
- Professional and mature
- Elderly care expertise
- Infection prevention and control
Certification
- Advanced Care Practitioner (ACP)
Timeline
Administrative Assistant (Bank Contract)
TLC
01.2022 - 04.2023
Healthcare Assistant
TLC
10.2021 - 12.2025
Master of Science - Project Management
University of Hertfordshire
09.2021 - 09.2022
Relationship Manager, Stock Marketing & Dealing
Acumen Capital Market
02.2021 - 08.2021
Web Designer
I-Net Infotech
08.2020 - 10.2020
Bachelor of Science - Information Technology
APJ Abdul Kalam Technological University
/2015 - /2019