Janet Jackson

• Managed high-volume customer enquiries across various channels, delivering helpful, timely and professional service.
• Correctly identified client needs, providing tailored, personalised guidance to ensure outstanding customer experiences.
• Offered detailed advice on product and service benefits.
• Provided outstanding customer service to high volumes of clients, consistently achieving first-rate satisfaction scores.
• Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation.
• Identified and effectively resolved customer issues, consistently meeting call time targets.
• Recorded and processed customer data accurately.
• Maintained up-to-date product and service knowledge by attending regular training opportunities.
• Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Adhered strictly to policies and procedures for continued company compliance.
• Offered prompt solutions to maintain customer satisfaction.
• Recorded customer communications to maintain proper documentation.
• Registered and updated accurate customer information on database.
• Transferred customer calls to respective department or personnel to address specific issues.

• Managed high-volume customer enquiries across various channels, delivering helpful, timely and professional service.
• Correctly identified client needs, providing tailored, personalised guidance to ensure outstanding customer experiences.
• Participated in staff meetings to discuss new developments.
• Offered detailed advice on product and service benefits.
• Provided outstanding customer service to high volumes of clients, consistently achieving first-rate satisfaction scores.

Various positions, including customer service and credit control.