Janet Hiorns
Curriculum Vitae
Ackworth, Pontefract,West Yorkshire
Summary
Offering strong organisational and interpersonal skills, with knack for creating welcoming environments and managing team dynamics. Knowledgeable about customer service, stock management, and basic financial oversight. Ready to use and develop skills in communication, and problem-solving. Takes on challenging any new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
24
24
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Public house manager
Navigation (Buxworth) Ltd
High Peak, Dertbyshire
11.2009 - 04.2025
- Management of staff and records, including financial and personnel aspects, alongside construction and maintenance of IT systems
- Achieved regulatory compliance through comprehensive training for all staff members achieving level 5 platinum food safety and hygiene award. Completed certification in fire safety, first aid, and food hygiene topics.
Facilitated thorough training sessions to enhance knowledge and skills. - Facilitate relationships with suppliers and customers to maintain both successful and enticing food menus, including those for special events that could necessitate the organisation of extra resources both physical and personnel.
- As no two days would be alike, willingness to tackle necessary tasks to ensure operational effectiveness and customer satisfaction.
Slimming world consultant
SlimmingWorld (Self Employed))
Chapel en le Frith, Derbyshire
09.2016 - 09.2019
- Successfully built from scratch (to 3 groups of 70 service users) and maintained client base through a combination of marketing and a caring approach appreciating individual needs, whilst at the same time exceeding company targets.
- Maintained accurate computerised records of client progress and financial income and expenditure.
Property management administrator
Metropolitan Resources Ltd
Liverpool and London
07.2007 - 09.2009
- Managed extensive company portfolio of properties across various UK locations.
Maintained accurate records to support effective decision-making.
Proactively planned maintenance schedules and communicated requirements to management, staff, and tenants. - Directed IA accommodation operations in Liverpool, accommodating 350 to 400 service users.
Cultivated collaboration through engagement with culturally diverse individuals.
Guaranteed meticulous IT record-keeping to enhance remuneration accuracy.
IA for Asylum seekers administrator
Leeds City Council
Leeds, West Yorkshire
04.2004 - 07.2007
- Answered inbound phone calls, resulting in excellent customer service to contacts including government departments and outlaying resources (IA Locations). Managed office supplies and streamlined office operations by initiating and implementing efficient procedures, both paper and IT based.
- Enhanced team productivity by proffering effective schedule management.
- Facilitated coordination with 10 local councils, ensuring effective communication among all stakeholders.
Company administrator
M1 Commercials
Leeds, West Yorkshire
01.2001 - 04.2004
- Executed reception duties, engaging directly with customers via in-person, telephone, and email communications.
Collaborated with team members and departments to ensure effective information flow.
Documented thorough electronic and paper records, validating 100% vehicle registration for all vehicles, including imports and those with financial paperwork. - Maintenance of electronic records for the parts department producing reports based on the need for restocking. Oversaw the installation of a wired IT system following the failure of a consultant recommended wireless network.
- Other diverse duties including PA to the director and facilitating required importation paperwork.
Education
Certificate of Higher Education - Business and Finance
Wakefield College
Wakefield 09.2005 - 05.2007
GCSEs - Six gained
Featherstone High School
Wakefield 09.1986 - 06.1988
NVQ Level 3 - Customer Service
Leeds City Council
Leeds 03.2005 - 09.2005
Skills
- Microsoft Office, Sage accounts 50 and Sage Payroll proficient
- Ability to easily learn new software
- Attention to detail
- Records Management
- Discretion and confidentiality
- Customer service
Certification
Food safety and hygiene in catering Level 3
Personal licence to sell alcohol
Timeline
Slimming world consultant
SlimmingWorld (Self Employed))
09.2016 - 09.2019
Public house manager
Navigation (Buxworth) Ltd
11.2009 - 04.2025
Property management administrator
Metropolitan Resources Ltd
07.2007 - 09.2009
Certificate of Higher Education - Business and Finance
Wakefield College
09.2005 - 05.2007
NVQ Level 3 - Customer Service
Leeds City Council
03.2005 - 09.2005
IA for Asylum seekers administrator
Leeds City Council
04.2004 - 07.2007
Company administrator
M1 Commercials
01.2001 - 04.2004
GCSEs - Six gained
Featherstone High School
09.1986 - 06.1988
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