Reading, Relating with People
Janet Afolayan
Administrator
Glasgow
Summary
Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Cleaning Staff Member
Blitz group
Neilston
03.2023 - Current
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Organized and used industrial cleaning products following strict safety procedures.
- Emptied trashcans and transported waste to collection areas.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
Customer Care Representative
landshop
Lagos
06.2020 - 11.2022
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Logged call information and solutions provided into internal database.
- Maintained and managed customer files and databases.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Assisted call-in customers with questions and orders.
- Managed supplier deliveries around client needs to increase client retention.
- Navigated multiple computer systems and applications to find information.
- Generated weekly and monthly reports to highlight customer service performance and measure milestones.
- Communicated with clients regarding account services, statements, and balances.
Administrative Assistant
Star kitchen
Lagos
11.2018 - 11.2020
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Liaised between clients and vendors and maintained effective lines of communication.
- Volunteered to help with special projects of varying degrees of complexity.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Finance Assistant
Anchor insurance
Akwa ibon
08.2017 - 08.2018
- Reported financial data and updated financial records in ledgers and journals.
- Input financial data and produced reports using [Software].
- Observed strict confidentiality rules to maintain data integrity and protect clients.
- Managed office inventory and ordered new supplies when items were running low.
- Pitched in to assist with special projects and additional tasks.
- Organized and reported on financial information to document payment histories and assist with sound financial accounting.
- Matched purchase orders with invoices and recorded necessary information.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Inspected account books and recorded transactions.
Administrative Assistant
Huawei
Lagos
01.2014 - 12.2015
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Executed record filing system to improve document organization and management.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Transcribed and organized information to assist in preparing speeches and presentations.
Education
Higher National Diploma - Accountancy
Kwara State Polytechnic
Ilorin, Nigeria 05.2015 - 06.2017
Masters Degree in View - MBA
University Of The West Of Scotland
Scotland, United Kingdom 01.2023 - 09.2024
Skills
Chemical Handling
Disinfection Practices
Meeting minutes
Spreadsheet management
Office administration
[Timeframe] reporting
Monthly reporting
Financial record keeping
Interests
Timeline
Cleaning Staff Member
Blitz group
03.2023 - Current
Masters Degree in View - MBA
University Of The West Of Scotland
01.2023 - 09.2024
Customer Care Representative
landshop
06.2020 - 11.2022
Administrative Assistant
Star kitchen
11.2018 - 11.2020
Finance Assistant
Anchor insurance
08.2017 - 08.2018
Higher National Diploma - Accountancy
Kwara State Polytechnic
05.2015 - 06.2017
Administrative Assistant
Huawei
01.2014 - 12.2015