Jane Ngozi Emeji
Wallington
Summary
Dynamic and dedicated Healthcare Support Worker adept at fostering a safe and nurturing environment while providing comprehensive care. Leveraging extensive experience in patient support, clinical coordination, and proactive health advocacy to ensure optimal well-being and satisfaction within healthcare settings. Passionate about empowering individuals, promoting independence, and delivering high-quality, compassionate care.
Overview
16
16
years of professional experience
Work History
Care Worker
MYRTLE HEALTHCARE
11.2023 - Current
- Provided tailored ADL support, including hygiene and grooming, for young individuals in assisted living
- Fostered a positive and supportive environment to enhance the emotional well-being of residents
- Implemented safety measures, overseeing daily activities to prevent accidents and ensure a secure living space
- Assisted in youth-centric meal planning and preparation, actively promoting healthy eating habits
- Safely transported youth to medical appointments, school, and essential activities
- Maintained open and effective communication with individuals, families, and healthcare professionals
- Kept detailed and accurate records of youth care, observations, and incidents, ensuring comprehensive documentation.
Healthcare Support Worker
JAD GERIATRICS
02.2021 - 08.2023
- Maintained strict patient confidentiality, ensuring privacy and security of sensitive information
- Upheld cleanliness standards in clinical areas by disinfecting workspaces and restocking equipment, promoting a safe environment for patients and staff
- Prepared and facilitated nutritious meals, offering mealtime planning, feeding assistance, and encouraging self-reliance
- Provided comprehensive support in day-to-day activities, promoting independence and self-confidence in individuals
- Assisted with personal care needs, prioritizing comfort, and preserving dignity for patients
- Collaborated with clinical staff for wound care and health assessments, ensuring seamless care coordination across support teams
- Diligently documented care details, hospital procedures, and patient activities, maintaining accurate client records
- Fostered effective teamwork across caregiving teams and hospital departments to ensure consistent care delivery
- Cultivated positive client relationships using excellent communication skills, resulting in exceptional satisfaction ratings.
Healthcare Support Worker
Platinum Priemer Medical Centre
03.2018 - 01.2021
- Profiling and measurement of vital signs of patients to ensure accurate assessment and monitoring
- Prompt and effective response to emergency medical situations, providing crucial care
- Provision of logistical support services to patients and caregivers, fostering positive patient relations
- Offering counselling and psychosocial support to individuals coping with chronic/debilitating ailments, enhancing their quality of life
- Specialized care for senior clients, addressing their unique needs and ensuring comfort and well-being
- Collaboration with physiotherapists and medical personnel to administer comprehensive care and monitor patient progress
- Efficient management and liaison with Health Management Organizations (HMOs) to coordinate healthcare services effectively.
Customer Service Representative
JANISH GLOBAL RESOURCES
01.2008 - 03.2018
- Managed customer complaints with clear communication and effective problem-solving, increasing resolution rates and boosting customer satisfaction
- Handled diverse customer concerns and efficiently escalated major issues to supervisors, ensuring prompt and satisfactory resolutions
- Developed and maintained various written communications, documents, and reports, streamlining internal processes for improved organizational efficiency
- Proactively enforced safety standards, policies, and guidelines, resulting in a notable decrease in workplace incidents
- Consistently achieved service and quality targets, showcasing dedication and contributing to operational improvements
- Thrived in a fast-paced environment by consistently delivering high-energy, adaptable, and quality service
- Implemented an efficient filing system that facilitated quick information retrieval and supported streamlined operations.
Education
B.Sc. Sociology -
West Africa Examination Council Commercial And Lndustrial Training Center Rivers State Nigeria W.A. E.C.
Rivers State Nigeria University of Port Harcourt Rivers State Nigeria
01.2007
Skills
- Proficient in vital signs measurement and monitoring
- Emergency medical response and care
- Patient support services and logistics
- Counselling and psychosocial support for chronic ailments
- Specialized care for senior clients
- Collaboration with healthcare professionals
- Liaison and management of Health Management Organizations (HMOs)
- Strong communication and interpersonal skills
- Geriatric Care
- Light Housekeeping
- Elder Care
- Appointment Scheduling
- Disability Support
- Bathing Support
- Flexible Schedule and Availability
- Supportive Companionship
- Records Maintenance
- Respectful and Compassionate
- Compassionate Communication
- Care Plan Management
- Daily Living Assistance
- Care Plan Assessment
- Dependable and Responsible
- Flexible Schedule
- Verbal and Written Communication Skills
- First Aid and Safety
- Relationship Building
- State Regulations Knowledge
- Patient Care
- Care Plan Adherence
- Documentation
- Mobility Assistance
- ADL Assistance
- Basic Housekeeping
- Meal preparation
- Empathy and understanding
- Transportation assistance
- Stress management
- Community integration
Volunteer Experience
St Paul's cathedral church, Community Health Advocacy, Engaged in health education, vaccination support, and contact tracing efforts to empower communities in preventive health measures and initiatives.
Training
Understanding your Role
Conflict Resolution and Complaints Handling
Safeguarding Adults Level 1&2 (Adult Support and protection)
Safeguarding Children (Child Protection)
Duty of Care
Basic Life Support (Theory)
Basic First Aid Awareness
Fluids and Nutrition Training
Equality, Diversity & LGBTQ+
Bed Rail Safety: Bitesize Learning
Infection Prevention and Control (Level 2)
Building Mental Health Resilience: Bitesize Learning
Working in a Person Centred Way
Certified HEALTH CARE ASSISTANT, JAD GERIATRICS
REFERENCES
References are all available upon request.
Timeline
Care Worker
MYRTLE HEALTHCARE
11.2023 - Current
Healthcare Support Worker
JAD GERIATRICS
02.2021 - 08.2023
Healthcare Support Worker
Platinum Priemer Medical Centre
03.2018 - 01.2021
Customer Service Representative
JANISH GLOBAL RESOURCES
01.2008 - 03.2018
B.Sc. Sociology -
West Africa Examination Council Commercial And Lndustrial Training Center Rivers State Nigeria W.A. E.C.
University of Port Harcourt Rivers State Nigeria
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