Summary
Overview
Work History
Education
Skills
Key Highlights
Publications
Certification
Affiliations
Timeline
Generic

JANELLE STEPHENSON

London,Middlesex

Summary

Versatile and empathetic individual with a Diploma of Higher Education in Criminology and Sociology, offering administrative experience and a passion for empowering others. Skilled in client engagement, multitasking, and maintaining organised workflows in fast-paced, public-facing environments. Adaptable and quick to learn, with a genuine interest in contributing to roles across administration, customer support, virtual assistance, and people-centred services in both public and private sectors.

Overview

1
1
year of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Administrative Support

Movement To Work - Department For Work & Pensions
London, Middlesex
12.2023 - 01.2024
  • Cultivated strong client relationships, offering support to enhance team productivity.
  • Responded to inquiries with professionalism and escalated complex cases appropriately.
  • Conducted basic research and compiled data to support strategic planning.
  • Managed confidential documentation and contributed to departmental reporting.

Nursery assistant

Clearly Education LTD
Egham, Surrey
09.2022 - 06.2023
  • Supported child development through EYFS-aligned activities and accurate observations.
  • Communicated clearly with children, staff, and parents to ensure smooth daily operations.
  • Delivered feedback to external parties including Ofsted and families.
  • Scheduled and facilitated engaging learning sessions.
  • Delivered age-appropriate learning sessions, supporting over 10+ children daily with play-based education aligned to EYFS standards.

Education

Diploma of Higher Education - Criminology with Sociology

Royal Holloway, University of London
Egham
09.2019 - 06.2023

Wembley High Technology College
London

Skills

  • Administrative support
  • Customer service & rapport building
  • Clear written & verbal communication
  • Microsoft Office & digital literacy
  • Adaptability in fast-paced settings
  • Organisational efficiency

Key Highlights

  • Supported employment services during a DWP placement, assisting with customer service, admin, and client engagement.
  • Familiarity with employment support systems (UC and Restart) from both participant and administrative perspectives.
  • Confident communicator with experience across education, childcare, and government.
  • Effective in research, planning, document handling, and collaborative environments.

Publications

"The Suffering Inside" – The Poetry Games, 2012

· A published poem featured in a prestigious poetry anthology, showcasing deep emotional exploration and creative expression.

· Demonstrated a passion for storytelling and the ability to convey complex emotions through vivid language.

· Reflects a commitment to personal and artistic growth, with an emphasis on introspective and thought-provoking themes.

"Niagara Falls, Dying of Thirst" – Around the World in 80 Words , 2011

· A creatively condensed poem, capturing paradoxical themes of yearning and deprivation in exactly 80 words, published in an international collection.

· Demonstrated an ability to distil complex ideas into succinct and impactful language.

· Highlighted my drive to push creative boundaries and contribute to a global literary community.

Certification

Death Penalty Law and Advocacy Job Simulation – Certificate, Forage

· Engaged in a simulated legal environment, exploring death penalty law and advocacy strategies.

· Enhanced research, legal reasoning, and advocacy skills through practical exercises.

· Gained insight into the ethical and legal challenges surrounding capital punishment.

Affiliations

  • Summer Film Workshop (2010) - Gained proficiency in key aspects of filmmaking, including camera operation, sound recording, directing, editing, and web design. Developed technical skills while fostering a creative and collaborative mindset.
  • Music – Deeply passionate about music and sound; regularly explore producer content, track breakdowns, and genre styles. Currently learning keyboard to develop a stronger musical foundation.
  • Theatre/ Entertainment - Deeply passionate about musical theatre, especially exploring the emotional impact, themes, and storytelling techniques behind each production. I enjoy analysing performances, lyrics, and staging choices, as it combines two of my favourite things: acting and music. Theatre inspires my creativity and appreciation for expressive storytelling.

Timeline

Administrative Support

Movement To Work - Department For Work & Pensions
12.2023 - 01.2024

Nursery assistant

Clearly Education LTD
09.2022 - 06.2023

Diploma of Higher Education - Criminology with Sociology

Royal Holloway, University of London
09.2019 - 06.2023

Wembley High Technology College
JANELLE STEPHENSON