Janell Ahenkorah

• Led user-centred digital transformation initiatives for national charity with over 2,000 staff.
• Designed and implemented centralised Digital Tools Register, improving compliance visibility by 85%.
• Delivered digital consulting, guiding user-led transformation projects and platform strategy.
• Facilitated adoption of operational methods through co-designed tools and processes.
• Managed vendor relationships, overseeing contracts and compliance requirements.
• Conducted business process mapping sessions to identify inefficiencies in workflows.
• Orchestrated collaboration with IT, Legal, Procurement, and business leads to support digital projects.
• Developed and managed digital training programmes to enhance organisational skills.

• Acted as strategic partner, guiding user-centred transformation projects to align with organisational priorities.
• Managed concurrent Agile projects, including CRM integrations and content platform rollouts.
• Oversaw end-to-end delivery of web platform enhancements, focusing on stakeholder workshops and UX analytics.
• Coordinated with digital agencies for website rebuilds and campaign tools, ensuring quality delivery and brand alignment.
• Supported migration of legacy systems to cloud platforms, maintaining data integrity and minimising downtime.
• Served as product owner for key platforms, establishing governance processes for lifecycle management.
• Developed frameworks and SOPs to guide effective use of digital tools, supporting compliance initiatives.
• Delivered tailored training sessions to enhance staff capabilities in digital literacy.

Expertly utilised HTML, CSS, and JavaScript to develop engaging web pages.

Designed user-friendly interfaces prioritising optimal user experience.

• Crafted captivating visuals and marketing materials using Adobe Creative Cloud.
• Employed Blender for intricate 3D designs, enhancing digital projects.
• Leveraged video editing tools for seamless production of engaging content.
• Analysed web analytics to inform user behaviour insights and traffic measurements.
• Contributed unique content to EA Maxis Gamechanger programme, promoting inclusivity.
• Developed www.Haired.co.uk, a search engine for tailored haircare solutions.

Executed extensive project work using Agile and Waterfall methodologies.

Led initiatives to enhance team efficiency and effectiveness.

• Ensured policy compliance through rigorous testing and monitoring.
• Configured and implemented digital platforms, driving innovation within the team.
• Spearheaded process refinement, identifying improvement areas and applying necessary changes.
• Designed a training library with over 60 interactive modules integrated into e-learning platforms.
• Managed communications across 12 shared inboxes, tailoring messages for optimal supporter care.
• Created weekly team rota to ensure adequate coverage and compliance with service level agreements.

Handled inbound queries via multiple channels from supporters, customers, volunteers and staff.

Liaised with supporters through proactive calls, fostering engagement and stewardship.

• Captured insights and feedback from all contacts for valuable reporting to internal teams.
• Collaborated within the organisation to identify opportunities for efficiency improvements.
• Participated in multi-channel campaigns to recruit and reactivate supporters, enhancing fundraising efforts.
• Contributed to product and fundraising development by gathering customer feedback and coordinating with internal teams.
• Managed incoming communications, logging all interactions with supporters through various channels.
• Investigated and resolved fundraising complaints according to organisational policies.

Communicated with supporters, delivering tailored responses to enquiries and complaints.
Resolved supporter enquiries at first point of contact where feasible.
Listened to supporter needs, considering personal experiences and motivations.
Promoted CRUK's engagement opportunities and services through interactions.
Maintained comprehensive knowledge of CRUK's campaigns as an information specialist.
Maximised supporter contributions by promoting Gift Aid initiatives.
Coded fundraising pages to enhance online contributions.
Updated supporter records on CRUK system, ensuring accuracy and completeness.

Conducted telephone interviews with public to gather COVID-19 contact information.

Accurately recorded interview details using designated system for data integrity.

• Provided caller advice adhering to established processes and procedures.
• Escalated complex cases for further investigation and resolution.
• Adapted communication methods based on caller needs, ensuring politeness and efficiency.
• Maintained confidentiality in line with Data Protection Act requirements.
• Completed intensive training covering customer service, safeguarding, and IT systems.
• Operated multiple software programs while managing outbound calls from home.

• Raised company reputation with high-quality customer care.
• Maintained positive relationships through effective communication.
• Delivered exceptional service by addressing customer queries promptly.
• Streamlined processes for improved team efficiency.
• Navigated complex issues to provide apt solutions.
• Cultivated a productive work culture by encouraging teamwork.
• Demonstrated leadership skills in managing diverse teams.
• Ensured business objectives met through strategic planning.

Cultivated relationships with new and existing nurses to enhance database growth.

Sourced nurses through advertising, referrals, and headhunting strategies.

• Ensured compliance with relevant guidelines and current legislation for all nurses.
• Screened and shortlisted candidates effectively for various roles.
• Maintained employee engagement through regular communication and support.
• Achieved targets for vacancies filled and nurses placed in suitable positions.
• Documented records of clients, employers, and job vacancies systematically.
• Managed stakeholder interactions to foster collaboration and mutual understanding.

• Managed confidential information securely, upholding privacy standards.
• Reviewed corporate policies, promoting compliance across the board.
• Maintained office supplies stock, reducing downtime due to lack of materials.
• Assisted in human resources procedures, facilitating employee management.
• Collated market research data, contributing to informed decision making.
• Oversaw project timelines and deliverables for timely completion.
• Implemented new filing system, improving document retrieval time.
• Organised meetings, resulting in better team coordination.