Jane Woolley
Worthing,West Sussex
Summary
Proactive administrative professional with expertise in Microsoft Office applications, delivering accuracy and efficiency in all tasks. Proven ability to maintain composure and confidentiality in high-pressure environments, with experience in fast-paced A&E settings. Quick to adapt and prioritize, consistently providing high-quality support both independently and as part of a team. Eager to leverage skills in a new role while continuing to learn and grow.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
Work history
Patient coordinator Accident & Emergency
NHS
Worthing
12.2021 - Current
- Coordinated daily clinic schedules to promote efficient workflows.
- Streamlined appointment booking process to improve efficiency at the clinic.
- Provided compassionate support to patients, alleviating anxiety regarding treatments.
- Managed patient bookings via ambulance and waiting room systems.
- Answered telephone inquiries promptly to enhance communication.
- Assisted coordinating nurse with patient discharge and admission processes.
- Maintained strict confidentiality of patient information.
- Undertook all filing and scanning of patients records
Catering cook
St.Barnabas Hospice
Worthing, West Sussex
10.2014 - 06.2025
- Prepared fresh breakfasts, lunches, afternoon teas, and dinners for patients.
- Collaborated with kitchen team to ensure accurate and timely order fulfilment.
- Considered individual diets and allergens when preparing meals.
- Ensured availability of hot and cold drinks throughout the day.
- Assisted patients with menu selections to enhance dining experience.
- Completed relevant training and health and safety courses to maintain standards.
Head of client relations and administration
Spa Cordon
Dubai , UAE
04.2011 - 12.2012
- Sourced all equipment and soft furnishings to enhance service offerings.
- Recruited skilled employees to support business operations.
- Established clientele through targeted advertising strategies.
- Negotiated partnerships with brands for product distribution in spa.
- Identified regular tradespeople for ongoing maintenance and repair work.
- Streamlined administrative processes to enhance operational efficiency and client satisfaction.
Education
GCSEs -
Steyning Grammar school
Steyning, West Sussex 07.2005 - 07.2005
NVQ Level 2 -
BHASVIC
Brighton, Brighton and Hove 09.2006 - 07.2007
Skills
- Patient confidentiality and respectfulness
- Multitasking ability
- Decision-making skills
- Telephone etiquette
- Front desk operations
- Initiative and proactivity
- Communication proficiency
- Financial reporting expertise
- Customer service excellence
- Emotional intelligence
- Discretion and confidentiality
- Microsoft office suite proficiency
Affiliations
- Cooking
- Football
- Interior design
Timeline
Patient coordinator Accident & Emergency
NHS
12.2021 - Current
Catering cook
St.Barnabas Hospice
10.2014 - 06.2025
Head of client relations and administration
Spa Cordon
04.2011 - 12.2012
NVQ Level 2 -
BHASVIC
09.2006 - 07.2007
GCSEs -
Steyning Grammar school
07.2005 - 07.2005