Gym
Jane Taylor
Retail Buying Assistant
Leicester,LEC
Summary
Proven leader in customer support and corporate buying at Aldi Stores Ltd, adept at inventory management and fostering team cooperation. Excelled in enhancing vendor relations and streamlining purchasing processes, leading to significant cost savings. Skilled in problem-solving and interpersonal communication, consistently delivering superior customer service and driving business growth through strategic market analysis.
Skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
28
28
years of professional experience
Work History
National Corporate Buying Assistant
Aldi Stores Ltd
04.2010 - 02.2024
- Provided administrative support such as managing calendars, scheduling meetings, preparing presentations, which contributed to an organized work environment.
- Prepared comprehensive reports on buying trends, helping buyers make informed decisions about product selections.
- Assisted the buying team during trade shows by meeting with vendors, gathering information on new products, and evaluating potential partnerships.
- Assisted in negotiating contracts for better pricing, resulting in cost savings for the company.
- Managed sample requests from vendors ensuring timely receipt of samples for buyer evaluations.
- Improved vendor relationships by maintaining consistent communication and addressing concerns promptly.
- Conducted regular market research to identify emerging trends and opportunities for business growth.
- Collaborated with cross-functional teams to ensure seamless execution of promotional events and seasonal changes.
- Monitored competitor offerings through online research to stay updated on current market trends.
- Coordinated with suppliers to resolve issues related to product quality, deliveries, or invoicing disputes.
- Negotiate contracts with vendors, securing best prices and terms for materials, equipment and services.
- Promoted superior customer experiences by leveraging understanding of color, trends, styles, benefits and product value perception.
- Increased efficiency in purchasing activities by performing data analysis on past orders and adjusting future orders accordingly.
Customer Support Team Leader
Cunningham Lindsey Loss Adjusters
07.1996 - 12.2008
- Resolved customer service issues using company processes and policies and provided updates to Policyholders.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Interviewing and induction of new staff.
- Lead a team of customer support agents, ensuring high-quality service delivery and efficient problem resolution.
- Completed performance evaluations and rectified issues to service clients and more effectively meet KPIs.
- Organised internal and external meetings, training courses and social events.
- Met with insurance clients, arboriculturists and contractors to ensure service standards and customer service levels were met.
- Progressed my own caseload of insurance claims to conclusion.
- Creation of detailed explanatory reports and correspondence to Policyholders and Insurers.
- Mentored junior team members, fostering professional growth and skill development.
- Conducted regular performance evaluations for team members, identifying opportunities for growth and coaching as needed.
Education
CPCAB - Level 3 Certificate in Applied Counselling - Person Centred Counselling
North Warwickshire & South Leicestershire College
Wigston 04.2001 -
CPCAB - Level 2 Certificate in Counselling Skills - Person Centred Counselling
North Warwickshire & South Leicestershire College
Wigston 04.2001 -
Diploma in Claims (Dip CII) - Insurance
Chartered Institute of Insurance
04.2001 -
GCSE's
Longslade College
Birstall05.1989
Skills
Customer Assistance
Patience and Empathy
Complaint Handling
Inventory management proficiency
Adaptability and Resilience
Friendly and Helpful
Customer Service
Problem-Solving
Adaptability and Flexibility
Interpersonal Communication
Multitasking
Team Cooperation
Team Leadership
Self Motivation
Honest and Dependable
Active Listening
Positive Customer Engagement
Attention to Detail
Organizational Skills
Customer service excellence
Interests
Running
Fashion
Family
Timeline
National Corporate Buying Assistant
Aldi Stores Ltd
04.2010 - 02.2024
CPCAB - Level 3 Certificate in Applied Counselling - Person Centred Counselling
North Warwickshire & South Leicestershire College
04.2001 -
CPCAB - Level 2 Certificate in Counselling Skills - Person Centred Counselling
North Warwickshire & South Leicestershire College
04.2001 -
Diploma in Claims (Dip CII) - Insurance
Chartered Institute of Insurance
04.2001 -
Customer Support Team Leader
Cunningham Lindsey Loss Adjusters
07.1996 - 12.2008
GCSE's
Longslade College