Jane Symonds
Facilities Assistant
Luton,UK
Summary
Soft Services / Facilities Manager Accomplished and resourceful, hardworking professional with 15+ years of experience leading teams/staff individuals for improving the service line and delivering exceptional facilities/services to the clients. Adaptable in people management and successful completion and delivery of significant projects. Adept at ensuring the clean, secure, and safe/healthy environment at the corporate workplace to meet organisational/personnel needs. Skilled in building, developing, and maintaining long-term partnerships/business relationships with clients, stakeholders, and service providers to achieve organisational goals/milestones. Proven expertise in
Overview
19
19
years of professional experience
1
1
Language
Work History
Facilities Assistant
Ocado Retail Ltd
Hatfield , HRT
08.2022 - Current
- Assisted with logistical requirements for events and meetings.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
- Served as point of contact for internal and external customers seeking support and information.
- Defined and coordinated preventative maintenance plans to support longevity of facility systems and equipment.
- Enforced compliance with applicable health, safety and environmental regulations to reduce risks.
- Built relationships with vendors and contractors to support timely and cost-effective services.
Assistant Facilities Manager
Ocado Hatfield
, UK
03.2019 - 08.2022
- Managing all Soft and Hard services in five buildings across Ocado portfolio
- Ensuring cleaning is to the highest standard maintaining our SLAS each week
- Coordinated and led the Management of the PPMS and reactive works on each sites, liaising with contractors and internal staff to maintain a proficient service to the client, customers and visitors on site
- Key Contributions:
- Formulated the housekeeping services on each sites, with different requirement needs
- Maintained the equipment on site by using contractors/ on site engineers, ensuring we remain complaint in Health and Safety.
- Conducted weekly inspections of facility grounds, external structure, systems, and equipment.
- Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
- Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.
Soft Services Manager
Unilever 100 Victoria Embankment, Sodexo
London
01.2017 - 02.2019
- Deliver high-quality services/facilities, ensuring the statutory compliances at departments’ workplaces, implementing health and safety policies/procedures
- Manage several key performance indicators (KPIs) and service level agreements (SLAs) to achieve organisational objectives
- Maintain the shop’s stock, launch products, increase monthly sales, and ensure comply of strict guidelines
- Provide first class and/or best in service to all visitors, employees, and tenants by leading and supporting the corporate’s teams and staff members
- Build and develop business relationships with key stakeholders
- Conduct daily meetings with supervisors and managers to negotiate on operational updates/quality performance
- Key Contributions:
- Implemented ceramic cups throughout the business and reduced cost with £48K total worth of paper cups per annum in monetary value, while decreasing waste to landfill by 45%
- Saved 200.00 per month as well as reduced paper and secured labour costs by changing the outbound postal service, including a more effective scanning process for parcels and letters
- Increased shops’ sales and generated 15% revenue, providing trainings to staff on displaying items.
Soft Services Operation Manger Serco
14 forty Volkswagen Group UK Ltd
Milton Keynes
01.2016 - 01.2017
- Fostered robust relationships with key clients by providing exceptional services
- Streamlined the service line’s operations representing core valves and corporate standards
- Tracked and controlled the soft service budget on monthly basis, reporting back to the clients
- Promoted and advertised the organisation’s service by collaborating with brand stakeholders
- Developed the projects’ schedules and maintained all resources required to meet set targets
- Prepared and distributed the daily, monthly, and annually progress reports based on performance, KPIs, sales, stocks, and purchase contracts
- Key Contributions:
- Managed the post, reprographics, and in-house stationery saving 49% on previous year spend
- Executed the smart cleaning and secured the housekeeping in-house saving £30K
- Created and developed business card template, resulting in providing in-house printing saving 49%.
Services Manager
Volkswagen Group UK Ltd
Milton Keynes
01.2004 - 01.2016
- Provided excellent services to internal customers for achieving complete customer satisfaction
- Oversaw all aspects of security management, chairing regular meeting on security issues and potential threats to streamline overall business operations
- Scheduled and organised weekly meetings with an aim to meet service level agreement’s requirements
- Steered the health and safety implications of the facilities including audits
- Co-ordinated in building the VIP visitor package, chaired monthly meetings with each service line, and liaised with front of house team to keep and maintain a first class service at showroom
- Key Contributions:
- Received recognition for winning “Serco Pulse award” due to provision of excellent customer service as well as first class reception service, chauffeuring, and VIP service to the directors of each brand
- Achieved 50% saving by managing the in-house chauffeuring service and using the company’s vehicle.
Education
Access to Health and Social Studies -
Luton University
RSA – Counselling and Foundation Course - undefined
Barnfield College and Stevenage
City and Guilds Catering - undefined
Qualification
Barnfield College
CIPD Certified in Human Resources | NEBOSH – General Certificate in Occupational Health and Safety & Controlling | CMI Level 5 - undefined
Diploma - Management and Leadership
Skills
Team Leadership & Training Health and Safety Policies/ Proceduresundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Facilities Assistant
Ocado Retail Ltd
08.2022 - Current
Assistant Facilities Manager
Ocado Hatfield
03.2019 - 08.2022
Soft Services Manager
Unilever 100 Victoria Embankment, Sodexo
01.2017 - 02.2019
Soft Services Operation Manger Serco
14 forty Volkswagen Group UK Ltd
01.2016 - 01.2017
Services Manager
Volkswagen Group UK Ltd
01.2004 - 01.2016
Access to Health and Social Studies -
Luton University
RSA – Counselling and Foundation Course - undefined
Barnfield College and Stevenage
City and Guilds Catering - undefined
Qualification
Barnfield College
CIPD Certified in Human Resources | NEBOSH – General Certificate in Occupational Health and Safety & Controlling | CMI Level 5 - undefined
Diploma - Management and Leadership
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