Jane Sproston
Cheshire,Cheshire
Summary
.
Compassionate and experienced professional with focus on mental health and well-being. Offering empathetic and person-centred approach to help individuals navigate personal struggles. Skilled in active listening, building rapport and implementing therapeutic techniques to promote mental health resilience and recovery.
Overview
23
23
years of professional experience
1
1
Certification
Work history
Volunteer counsellor
NHS IAPT SERVICES
Leigh , Greater Manchester
09.2018 - 09.2025
- Maintained confidentiality of client information; demonstrating professional ethics and respect.
- Utilised reflective practice to improve counselling skills continuously.
- Conducted initial assessments to understand clients' needs better and provide relevant interventions.
- Helped clients manage difficult life events using problem-solving techniques, helping them regain control over their lives.
- Attended regular supervision meetings for continuous learning and professional development.
- Enhanced understanding of personal issues through psychoeducation methods for better awareness.
- Strengthened rapport with diverse clientele using culturally sensitive counselling approach.
- Provided emotional support, leading to increased self-esteem among clients.
- Offered crisis intervention strategies during critical incidents, thus reducing harm risk.
- Kept accurate record of sessions as per regulatory guidelines ensuring accountability and transparency.
- Fostered a safe environment where clients could express themselves freely, resulting in trust building.
- Liaised with other professionals when necessary to ensure comprehensive support system for the client's needs.
- Increased client comfort by providing empathetic and non-judgmental listening.
- Upheld ethical standards outlined by British Association of Counselling and Psychotherapy, ensuring credibility and integrity at all times.
- Assisted clients in exploring feelings with active listening techniques.
- Maintained accurate and updated client records in company database, complying with privacy and data security requirements.
- Complied with strict ethical guidelines to provide compassionate and empathetic support.
- Helped clients to uncover strengths and growth-focused achievements to promote self-esteem and confidence.
- Safeguarded service user confidentiality, respect and privacy related to services and records management.
- Showed sensitivity, confidentiality and respect towards clients' needs, providing safe environment for clients accessing services.
- Managed service user records and oversaw records updates to support accuracy.
- Monitored service user progress, escalating concerns for swift resolution.
Volunteer counsellor
Well women Centre
Leigh, Greater Manchester
09.2019 - 09.2021
- Developed personalised coping strategies for improved mental health.
- Provided emotional support, leading to increased self-esteem among clients.
- Liaised with other professionals when necessary to ensure comprehensive support system for the client's needs.
- Maintained confidentiality of client information; demonstrating professional ethics and respect.
- Increased client comfort by providing empathetic and non-judgmental listening.
- Conducted initial assessments to understand clients' needs better and provide relevant interventions.
- Upheld ethical standards outlined by British Association of Counselling and Psychotherapy, ensuring credibility and integrity at all times.
- Strengthened rapport with diverse clientele using culturally sensitive counselling approach.
- Advised on resources available within the community, thus enabling access to additional support systems if needed.
- Enhanced understanding of personal issues through psychoeducation methods for better awareness.
- Helped clients manage difficult life events using problem-solving techniques, helping them regain control over their lives.
- Assisted clients in exploring feelings with active listening techniques.
- Utilised reflective practice to improve counselling skills continuously.
- Attended regular supervision meetings for continuous learning and professional development.
- Complied with strict ethical guidelines to provide compassionate and empathetic support.
- Built strong and trusting rapport with diverse client base to offer supportive resources.
- Helped clients to uncover strengths and growth-focused achievements to promote self-esteem and confidence.
- Safeguarded service user confidentiality, respect and privacy related to services and records management.
- Showed sensitivity, confidentiality and respect towards clients' needs, providing safe environment for clients accessing services.
- Established trusting relationships with clients, promoting open communication.
Intervention Support worker
Wigan Council
Wigan, Greater Manchester
01.2003 - 04.2013
- Encouraged social integration by facilitating community involvement opportunities.
- Liaised with healthcare professionals and social workers for comprehensive understanding of each case.
- Collaborated closely with social workers; provided holistic care for clients.
- Liaised effectively with other professionals such as social workers and psychologists when dealing with sensitive child welfare cases.
- Assessed emotional, social and academic difficulties for targeted intervention.
- Drafted detailed case reports documenting all interactions and interventions with clients.
- Contributed significantly in crisis intervention situations, preventing potential harm to vulnerable individuals.
- Assisted in crisis intervention scenarios with calm, professional demeanour.
- Managed complex cases involving substance abuse, mental health issues or domestic violence within a family unit, ensuring the best outcome for the involved children.
Education
Diploma of Higher Education level 4 - Therapeutic Counselling (person centred)
Warrington Vale Royal College
Warrington 09/2018 - 06/2020
Level 3 - Person Centred Counselling
Runshaw College
Chorley, Lancashire 09/2015 - 06/2016
NVQ Level 4 - Advice and Guidance
Wigan Council
Wigan, Greater Manchester 09/2006 - 09/2007
Skills
- In-person counselling experience
- Excellent communication abilities
- Exceptional organisational skills
- Excellent administration skills
- Solution-Focused brief therapy
- Calm under pressure
- Resourcefulness
Certification
Member of British Association of Counsellors and Psychotherapist.
Diploma in Sobriety Coaching
References
References available upon request.
Timeline
Volunteer counsellor
Well women Centre
09.2019 - 09.2021
Volunteer counsellor
NHS IAPT SERVICES
09.2018 - 09.2025
Intervention Support worker
Wigan Council
01.2003 - 04.2013
Diploma of Higher Education level 4 - Therapeutic Counselling (person centred)
Warrington Vale Royal College
09/2018 - 06/2020
Level 3 - Person Centred Counselling
Runshaw College
09/2015 - 06/2016
NVQ Level 4 - Advice and Guidance
Wigan Council
09/2006 - 09/2007
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