Jane Souter
Ashill,Norfolk
Summary
Experienced insurance professional with a strong background in customer service, claims management, and sales advice.
Proven ability to manage projects and schedules effectively.
Committed to delivering exceptional service.
Overview
23
23
years of professional experience
Work history
Claims Handler and Customer Service Supervisor
NFU Mutual-Swaffham
Swaffham, Norfolk
2022.03 - 2024.10
- My primary role is as a claims handler, for personal lines of insurance and commercial customers.
- I have recently been promoted to being the customer service team supervisor.
Client Support Co-ordinator
Southgate Global-King's Lynn
King's Lynn, Norfolk
2021.08 - 2022.02
- My role was to oversee the planning and administration of a 6 month project for Amazon, rolling out new equipment to 33 fulfilment centres across the U.K and E.U.
Guest Experience Insurance Specialist
Holiday Extras
Hythe
2021.04 - 2021.08
- I worked remotely with the travel insurance and hotel bookings teams, for a fixed-term contract, during the unusual circumstances of lockdowns and travel restrictions.
GP Patient Appointment Coordinator
National Services for Health Improvement-Swaffham
Swaffham
2020.06 - 2021.04
- I worked for NSHI during the covid pandemic, providing administrative support to specialist respiratory nurses.
Complaints Handler
Adrian Flux Insurance-East Winch
East Winch
2016.11 - 2020.06
- I returned to work for Adrian Flux in 2016, after six years away to have my children
- My previous experience and breadth of knowledge throughout the company, meant that I was ideally placed to work within the Customer Relations team, dealing with the most serious complaints from all departments within the company, including vehicle, property, travel and commercial insurance.
- I also assisted other areas of the business with training staff and conducting performance reviews.
Ofsted Registered Childminder
Self employed
2010.10 - 2016.10
- To allow the opportunity to spend time at home whilst my children were young, I qualified as a childminder
- This involved attending various compulsory courses, including health and safety and first aid. I also completed many many optional courses, in areas such as Speech Therapy and Parent Mental Health, in order to educate myself and work to the best possible standard
- I was inspected by Ofsted which resulted in a 'Good' rating, with some areas of 'Outstanding'
- I particularly enjoyed caring for children who were deemed as being at significant risk by Children's Services, which the local schools and councils contracted me to look after.
Training Department Manager
Adrian Flux Insurance-East Winch
East Winch
2004.11 - 2010.07
- I began as a customer service clerk however, within 18 months, I progressed to a be a team manager, and was later promoted to managing the training department for all new and existing staff in the administration and customer service departments.
- I was responsible for overseeing the work and wellbeing of the training staff, as well as the trainees, for their first six months of employment.
- I also designed and updated the training manuals for all internal processes.
Sales Assistant
Tim Clayton Jewellery and Antiques-King's Lynn
King's Lynn
2001.06 - 2024.11
- I very much enjoyed my time here and found my passion for delivering high quality customer service
Education
BA Honours Degree in Business Management -
The Open University
2021.09 -
GCSE -
Spalding High School for Girls
1992.09 - 1997.07
Skills
- Customer service
- Claims management
- Sales advice
- Administration
- Complaint Resolution
- Team Management
- Project management
- Scheduling
Affiliations
- I enjoy volunteering for community events, such as G.E.A.R and Festival Too in King's Lynn. I have previously established a new Food Bank and Women's Institute.
Timeline
Claims Handler and Customer Service Supervisor
NFU Mutual-Swaffham
2022.03 - 2024.10
BA Honours Degree in Business Management -
The Open University
2021.09 -
Client Support Co-ordinator
Southgate Global-King's Lynn
2021.08 - 2022.02
Guest Experience Insurance Specialist
Holiday Extras
2021.04 - 2021.08
GP Patient Appointment Coordinator
National Services for Health Improvement-Swaffham
2020.06 - 2021.04
Complaints Handler
Adrian Flux Insurance-East Winch
2016.11 - 2020.06
Ofsted Registered Childminder
Self employed
2010.10 - 2016.10
Training Department Manager
Adrian Flux Insurance-East Winch
2004.11 - 2010.07
Sales Assistant
Tim Clayton Jewellery and Antiques-King's Lynn
2001.06 - 2024.11
GCSE -
Spalding High School for Girls
1992.09 - 1997.07