Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Jane Souter

Ashill,Norfolk

Summary

Experienced insurance professional with a strong background in customer service, claims management, and sales advice.


Proven ability to manage projects and schedules effectively.


Committed to delivering exceptional service.

Overview

23
23
years of professional experience

Work History

Claims Handler and Customer Service Supervisor

NFU Mutual-Swaffham
Swaffham, Norfolk
03.2022 - 10.2024
  • My primary role is as a claims handler, for personal lines of insurance and commercial customers.
  • I have recently been promoted to being the customer service team supervisor.

Client Support Co-ordinator

Southgate Global-King's Lynn
King's Lynn, Norfolk
08.2021 - 02.2022


  • My role was to oversee the planning and administration of a 6 month project for Amazon, rolling out new equipment to 33 fulfilment centres across the U.K and E.U.

Guest Experience Insurance Specialist

Holiday Extras
Hythe
04.2021 - 08.2021
  • I worked remotely with the travel insurance and hotel bookings teams, for a fixed-term contract, during the unusual circumstances of lockdowns and travel restrictions.


GP Patient Appointment Coordinator

National Services for Health Improvement-Swaffham
Swaffham
06.2020 - 04.2021
  • I worked for NSHI during the covid pandemic, providing administrative support to specialist respiratory nurses.


Complaints Handler

Adrian Flux Insurance-East Winch
East Winch
11.2016 - 06.2020
  • I returned to work for Adrian Flux in 2016, after six years away to have my children
  • My previous experience and breadth of knowledge throughout the company, meant that I was ideally placed to work within the Customer Relations team, dealing with the most serious complaints from all departments within the company, including vehicle, property, travel and commercial insurance.
  • I also assisted other areas of the business with training staff and conducting performance reviews.

Ofsted Registered Childminder

Self employed
10.2010 - 10.2016
  • To allow the opportunity to spend time at home whilst my children were young, I qualified as a childminder
  • This involved attending various compulsory courses, including health and safety and first aid. I also completed many many optional courses, in areas such as Speech Therapy and Parent Mental Health, in order to educate myself and work to the best possible standard
  • I was inspected by Ofsted which resulted in a 'Good' rating, with some areas of 'Outstanding'
  • I particularly enjoyed caring for children who were deemed as being at significant risk by Children's Services, which the local schools and councils contracted me to look after.

Training Department Manager

Adrian Flux Insurance-East Winch
East Winch
11.2004 - 07.2010
  • I began as a customer service clerk however, within 18 months, I progressed to a be a team manager, and was later promoted to managing the training department for all new and existing staff in the administration and customer service departments.
  • I was responsible for overseeing the work and wellbeing of the training staff, as well as the trainees, for their first six months of employment.
  • I also designed and updated the training manuals for all internal processes.




Sales Assistant

Tim Clayton Jewellery and Antiques-King's Lynn
King's Lynn
06.2001 - 11.2024
  • I very much enjoyed my time here and found my passion for delivering high quality customer service


Education

BA Honours Degree in Business Management -

The Open University
09.2021 -

GCSE -

Spalding High School for Girls
09.1992 - 07.1997

Skills


  • Customer service
  • Claims management
  • Sales advice
  • Administration
  • Complaint Resolution
  • Team Management
  • Project management
  • Scheduling



Affiliations

  • I enjoy volunteering for community events, such as G.E.A.R and Festival Too in King's Lynn. I have previously established a new Food Bank and Women's Institute.

Timeline

Claims Handler and Customer Service Supervisor

NFU Mutual-Swaffham
03.2022 - 10.2024

BA Honours Degree in Business Management -

The Open University
09.2021 -

Client Support Co-ordinator

Southgate Global-King's Lynn
08.2021 - 02.2022

Guest Experience Insurance Specialist

Holiday Extras
04.2021 - 08.2021

GP Patient Appointment Coordinator

National Services for Health Improvement-Swaffham
06.2020 - 04.2021

Complaints Handler

Adrian Flux Insurance-East Winch
11.2016 - 06.2020

Ofsted Registered Childminder

Self employed
10.2010 - 10.2016

Training Department Manager

Adrian Flux Insurance-East Winch
11.2004 - 07.2010

Sales Assistant

Tim Clayton Jewellery and Antiques-King's Lynn
06.2001 - 11.2024

GCSE -

Spalding High School for Girls
09.1992 - 07.1997

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Jane Souter