Jane Round

• Observed strict confidentiality in handling patient information, respecting privacy and ethical standards.
• Displayed caring, positive and friendly approach in all interactions with patients.
• Implemented infection control measures to prevent contamination and control spread of diseases.
• Monitored vital signs of patients in transit, responding swiftly to any changes in condition to safeguard health.
• Monitored patient status during transportation and kept individuals stable with continuous care.
• Liaised with hospital staff to ensure seamless transitions of care, reducing patient stress and confusion.
• Operated and administered oxygen support devices for patients experiencing respiratory difficulties.
• Adapted to rapidly changing scenarios, making critical decisions under pressure to protect patient well-being.
• Stabilised injured and ill patients for transport to medical facilities.
• Demonstrated compassion and understanding towards individuals of diverse backgrounds and medical conditions.
• Worked extensively with COVID-positive patients during the pandemic, ensuring adherence to all PPE and safety protocol.
• Maintained detailed records of patient care and progress to provide comprehensive handover information.
• Recorded patient information and health status in line with set procedures.
• Provided first aid and basic life support when required, addressing critical patient needs.
• Minimised further patient injury or discomfort using moving and handling procedures.
• Provided emotional support and reassurance to patients and their families, enhancing the quality of care.
• Conducted health assessments and triaged conditions in time-critical situations.
• Kept vehicle clean, tidy and functional by reporting defects at start of shift or when defects occurred.
• Conducted regular checks and maintenance on ambulance equipment, ensuring readiness for emergency situations.
• Provided high-quality healthcare by responding to rapidly changing situations.
• Developed strong rapport with medical professionals to coordinate quality patient care.
• Implemented measures to manage acute pain and symptoms.
• Prevented immediate threats to life by safely administering drugs.
• Demonstrated exceptional knowledge of medical terminology to communicate with multidisciplinary teams.
• Provided guidance and advice on non-emergency medical transport options, assisting patients with planning and access.
• Administered basic first aid to patients with open wounds.
• Assisted patients with mobility, including transferring to and from the ambulance, promoting safety and comfort during transport.
• Managed inventory of medical supplies and equipment, ensuring availability for all emergency calls.
• Utilised communication equipment effectively to coordinate with emergency services and ensure timely response.
• Transferred patients to teams upon hospital arrival, giving concise run-downs on assessment findings and medical stats.
• Comfortably moved and handled patients with limited mobility, ensuring patient comfort.
• Collaborated with paramedics and healthcare professionals to deliver coordinated and comprehensive care.
• Maintained impeccable driving record with zero offences throughout career.
• Worked as 2-person or single-person crew to pick up patients from homes and deliver to hospital appointments.
• Ensured high standards of hygiene by thoroughly cleaning and sterilising medical equipment and ambulance interior.
• Identified need for specialised medical assistance and advised on-site personnel of initial assessment findings.
• Operated and navigated ambulances safely, adhering to traffic laws and emergency response protocols.
• Generated standardised reports to detail assessments and actions in emergency cases.
• Attended professional development courses to stay abreast of best practices in emergency care and transportation.
• Lowered, pushed, and pulled patients requiring assistance with mobility during transport.
• Developed proficiency in all PTS duties, including wheelchair clamping, stretcher work and patient manual handling.
• Attended large events to provide standby support for potential health emergencies.
• Responded to client requests by driving and helping patients in and out of vehicles during designated shifts.
• Entered patient data into PDA in line with training accurately and in real-time during working shifts.
• Secured emergency scenes and assisted ambulance professionals with treating patients in critical conditions.
• Facilitated care continuity by briefing teams on previous medical support.
• Managed care in field and in-transit following proper procedures for optimum outcomes.
• Trained new staff on ambulance operations and patient care procedures, fostering a knowledgeable team environment.
• Complied with issued start times, adhering to contractual requirements by taking breaks and lunch times set by Control Team.
• Informed control of availability to serve as many clients in need as possible.
• Followed highway code, UK road legislation and DHL driving standards at all times.
• Safely secured and transported patients monthly to and from healthcare visits.
• Managed dynamic work schedules consisting of late night and early morning work for full and part-time shift workers.
• Trained student groups in emergency first aid by leading courses.
• Conducted collections and deliveries following plans or instructions from PDA and Control Teams.
• Provided FPOS care to patients involved in motor vehicle accidents.
• Responded promptly to emergency call-outs, providing urgent medical care and support to patients in distress.
• Participated in community outreach programmes, educating the public on first aid and emergency response practices.
• Administered first aid and basic life support, stabilising patients for transport to medical facilities.
• Conducted public education sessions on first aid, promoting community health and safety awareness.
• Maintained ambulance equipment and supplies, conducting regular checks to uphold operational readiness.
• Implemented infection control protocols, preventing the spread of infectious diseases.
• Provided emotional support to patients and their families, demonstrating compassion in traumatic situations.
• Collaborated with paramedics, nurses, and doctors, ensuring seamless transition of patient care.
• Participated in continuous professional development, staying abreast of advancements in emergency medical care.
• Managed scene safety, working in challenging environments to protect patients and team members.
• Upheld confidentiality and privacy standards, respecting patient information and sensitive situations.
• Operated emergency vehicles safely under high-pressure situations, adhering to strict response times.
• Negotiated access to patients in difficult or restricted areas, ensuring timely medical intervention.
• Guided junior technicians, providing mentorship and supervision to enhance team competency.
• Demonstrated proficiency in handling hazardous materials incidents, minimising risk of contamination.
• Liaised with other emergency services, coordinating efforts in large-scale incidents and disasters.
• Delivered patient-centred care, adapting approaches to meet diverse needs and cultural backgrounds.

• Handled high volume of inbound calls professionally, resolving customer queries and concerns efficiently.
• Delivered outstanding service by actively listening to customer needs and providing tailored solutions.
• Enhanced customer satisfaction through friendly, helpful, and informative service.
• Simplified complex information for customers using strong communication skills.
• Documented all customer interactions, feedback, and resolutions in the system for quality assurance purposes.

• Established clear security policies to protect assets and individuals, contributing to a safer environment.
• Directed crisis management efforts during security incidents, minimising impact and guiding swift resolution.
• Facilitated communication with law enforcement and emergency services during security incidents.
• Monitored security equipment and operational logbooks for controlled building access.
• Maintained secure access control, monitoring visitors and completing scans to locate contraband items.
• Confirmed identification of authorised personnel and visitors to maintain security and access control at the property.
• Conducted thorough inspections of doors, windows, and gates to ensure security and prevent unauthorised access.
• Patrolled grounds after hours on foot to maintain visible presence and detect violations.
• Deterred anti-social behaviour and criminal activities, enhancing safety for occupants and visitors.
• Walked property during busy periods to observe activities and protect assets.
• Completed official security checks of vehicles and occupants.
• Facilitated communication with law enforcement and emergency services during security incidents.

• Monitored multiple CCTV feeds simultaneously to maintain security and identify suspicious activities across various sites.
• Monitored multiple CCTV feeds to identify suspicious activities, ensuring prompt escalation to security personnel.
• Monitored CCTV images to identify intruders on-site immediately and prevent security incidents.
• Monitored screens and reported blind spots within facility to provide coverage for areas.
• Provided safety to staff and customers by promptly acting on suspicious behaviour and crimes detected.
• Deterred anti-social behaviour and criminal activities impacting occupant or visitor safety.
• Controlled and prioritised incidents to keep key personnel fully informed and accomplish de-escalation of incidents.
• Communicated all incidents to colleagues, keyholders and security response partners to keep all parties aware of perpetrators.
• Maintained secure access control, monitoring visitors and completing scans to locate contraband items.
• Verified identification for authorised personnel and visitors to property.
• Conducted routine checks and maintenance on CCTV equipment to guarantee optimal functionality.
• Oversaw daily operations, ensuring compliance with health and safety regulations.
• Helped establish clear, relevant and successful security policies protecting assets and individuals.
• Trained new control room staff on operating systems and protocols, enhancing team efficiency and vigilance.
• Participated in security audits to assess and enhance CCTV system effectiveness.
• Recommended changes to enhance security operations based on identified vulnerabilities.
• Reviewed archived footage to assist in post-incident analysis and identify potential security breaches.
• Maintained detailed logs of observed incidents, providing accurate records for future reference and legal compliance.
• Recorded and maintained accurate logs of all observed incidents to support investigation processes.
• Reported incidents to superiors and coordinated with police and emergency response teams for timely support.
• Provided timely and detailed reports to management on security incidents and equipment malfunctions.
• Delivered detailed reports of facility activity to clients, ensuring compliance with contractual obligations.
• Implemented privacy measures to comply with data protection regulations, safeguarding individual rights.
• Kept facility safe and non-threatening for all customers and site staff and promoted security organisation success.
• Continuously conducted establishment patrols and security checks using CCTV equipment.
• Managed control room procedures in line with CCTV codes of practice.
• Provided timely and detailed reports to management on security incidents and equipment malfunctions.
• Maintained and managed records and reference materials for health and safety, incident reports and site occurrence books.
• Conducted routine checks and maintenance on CCTV equipment to guarantee optimal functionality.

• Handled confidential documents with discretion, maintaining privacy and security of sensitive information.
• Managed emails and business correspondence for senior office staff, ensuring timely and effective communication.
• Scheduled appointments and managed calendars for multiple executives, optimising their workload and commitments.
• Coordinated and booked meetings, conferences and client appointments for managers.
• Executed assigned duties and tasks from the Manager with professionalism.
• Achieved high Manager satisfaction through prompt response to requests and inquiries.
• Took notes and minutes during meetings and appointments for Manager's reference and review after meetings.
• Maintained digital and physical filing systems following practices for organisation and information protection.
• Developed and maintained filing systems, both electronic and paper, to streamline document retrieval processes.
• Organised reception space to ensure a professional appearance for guests.
• Performed document scanning and photocopying to facilitate team productivity.
• Kept stationery and office supplies well stocked to meet operational need.
• Actioned instructions to complete administrative tasks within deadlines.

Monitored UK airspace, ensuring safe and effective management through radar and communication systems.

Communicating with fighter aircraft during training and live missions using data link systems

Training members of staff in aerospace operations using computers and flight simulators