Jane Robb
Daventry,Northants
Summary
Skilled clerical team member knowledgeable about accounting and bookkeeping practices. Reliable in maintaining records accuracy and complete compliance with standards. Proactively seeks out and helps resolve variances. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work history
Company secretary
Resource Food Ltd
Rugby, Warwickshire
10.2014 - 03.2024
- Received, sorted and distributed incoming mail.
- Acted as main contact for 35 members of staff and clients.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Scanned and uploaded documents into digital filing system.
- Provided clerical support to company employees, including copying, faxing and file management.
- Organised tasks by level of urgency and importance to make best of use time and resources.
- Delivered front of house duties with warm and professional manner.
- Received requests for meetings and appointments, updated calendar and organised spaces and materials.
- Acted as first point of contact for wide range of personnel.
- Processed invoices and resolved invoice queries to enforce timely payment.
- Oversaw company accounts, bank reconciliations and payments.
- Managed payroll operations for team of employees.
Payroll administrator
Cottons Accountants LLP
Daventry, Northants
05.2010 - 04.2015
- Managed employee records on database to maintain accuracy and updated information.
- Kept employee records complete, accurate and compliant.
- Processed holiday or leave requests, maintained related documentation and calculated appropriate payments.
- Audited time and attendance records, enhancing payroll accuracy.
- Responded to enquiries and provided information regarding payroll related matters.
- Handled challenging situations with sensitivity and understanding.
- Responded promptly to inquiries regarding payroll, pension, and expense reimbursements.
- Administered confidential payroll records, meticulously maintaining data integrity.
- Created records for new starters and closed out files for terminated or resigned employees.
- Dispensed forms such as P45s and P60s accurately and on time.
- Input new payroll data manually or by scanning associated documentation into computer system.
- Documented employee attendance, leave and overtime and updated database.
- Managed PAYE deductions and transmitted payroll details to HMRC efficiently.
- Determined holiday pay entitlements with precision, maintaining compliance.
- Promptly resolved payroll discrepancies, minimising disruptions for employees.
Education
NVQ Level 2 - Digital Marketing
The Skills Network
Swindon 04.2024 - 07.2024
Level 2 & 3 - Accounting
AAT
Daventry, Northamptonshire 09.1998 - 07.2001
NVQ Level 2 - Accounting
Sage 50 Online Accounting
Daventry, Northamptonshire 09.1998 - 07.1999
NVQ Level 2 - Bookkeeping
Pitmans Double Entry Bookkeeping
Daventry, Northamptonshire 09.1998 - 07.1999
Skills
- Customer Service
- Business administration
- Employee management
- Staff development
- Recruiting and hiring
- Daily operations
- Customer relations
- Quickbooks
- Account reconciliation
- Invoicing
- VAT returns preparation
- Payroll processing
- Collections
- Call centre operations
- Accounts payable
- Accounts receivable and payable
- Payroll management
- Sage
- Customer service skills
- Flexible
- Invoice processing
- Attention to Detail
- Data Entry
- Conflict Resolution
- Microsoft Office
- SAGE Accounts
- Appointment booking
- Friendly customer service
- Filing paperwork
- Record-keeping and bookkeeping
- Clean and tidy nature
Affiliations
- Running and the Gym
- Cooking and enjoying a meal around the table with my family
- Log walks with my dog
Timeline
NVQ Level 2 - Digital Marketing
The Skills Network
04.2024 - 07.2024
Company secretary
Resource Food Ltd
10.2014 - 03.2024
Payroll administrator
Cottons Accountants LLP
05.2010 - 04.2015
Level 2 & 3 - Accounting
AAT
09.1998 - 07.2001
NVQ Level 2 - Accounting
Sage 50 Online Accounting
09.1998 - 07.1999
NVQ Level 2 - Bookkeeping
Pitmans Double Entry Bookkeeping
09.1998 - 07.1999
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