Jane Pope
Northampton,Northamptonshire
Summary
I really enjoy working with and meeting people,
and love face to face contact and being able to help people wherever i can.
I have found going the extra mile makes all the difference.
Treating people in the way i would like to be treated myself, as i think customer service is most important .
I like to be prompt, time keeping is important,and to finish the job at the end of my shift.
Overview
6
6
years of post-secondary education
26
26
years of professional experience
Work history
Sales and customer service representative
British Garden Centres/ Dobbies/ Wyevale.
Northampton, Northamptonshire
2008.03 - 2025.08
First and foremost, Customer Service,
Helping wherever i was needed in store,
whether that be Tills or Cleaning.
Stock Control, Marketing Display Merchandise,
Health and safety.
Till training.
First Aid.
- Trained new colleagues on customer service protocols, improving overall team performance.
- Handled cash transactions accurately, maintaining financial integrity at all times.
Sales assistant
Mica Hardware, Towcester.
Northampton, Northamptonshire
2007.03 - 2008.03
- Utilised excellent communication skills to provide detailed product information.
- Offered personalised shopping advice to enhance customer experiences.
- Managed till operations smoothly, reducing waiting time for customers.
- Built strong relationships with regular customers for repeat business.
- Improved customer service by efficiently handling queries and complaints.
Sales and customer service representative
Bell Plantation, Garden Centre, Towcester
Towcester, Northamptonshire
2000.01 - 2005.10
Customer Service,
Reception Telephone duties.
Till Duties, Till Training.
Stock control and Merchandising.
First Aid.
Health and Safety.
- Maintained high standards of professionalism whilst interacting with customers.
- Handled cash transactions accurately, maintaining financial integrity at all times.
Education
NVQ Level 1 - NA
Computer Literacy Course.
Northampton, NorthamptonshireGCSEs - English Literature, Maths,General Science, Geography, Biology, Art,and Metal work.
Burton Borough School
Newport Shropshire. 1971.09 - 1977.07
COSH. Health & Safety. Slips and Trips. Fire .
Work Place , Online Courses.
Northampton, NorthamptonshireSkills
- Customer service, Approachable
- Retail pos systems
- Good eye for detail
- Keeping Store Clean for customers
Affiliations
- I am a very keen Gardener, Volunteer at the Hope Centre, love Animals, have two cats, do shopping for neighbours. water colour painting.
Timeline
Sales and customer service representative
British Garden Centres/ Dobbies/ Wyevale.
2008.03 - 2025.08
Sales assistant
Mica Hardware, Towcester.
2007.03 - 2008.03
Sales and customer service representative
Bell Plantation, Garden Centre, Towcester
2000.01 - 2005.10
GCSEs - English Literature, Maths,General Science, Geography, Biology, Art,and Metal work.
Burton Borough School
1971.09 - 1977.07
NVQ Level 1 - NA
Computer Literacy Course.
COSH. Health & Safety. Slips and Trips. Fire .
Work Place , Online Courses.