Jane Peacock
Fareham,Hampshire
Summary
Dedicated and highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and helpful approach. Organised and dependable with years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals. Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work history
Police Contact Enquiry Officer
Hampshire & IOW Constabulary
Fareham, Hampshire
09.2022 - Current
- Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
- Maintained meticulous records to detail chain of evidence and reported crimes.
- Produced comprehensive crime reports with meticulous attention to detail.
- Registering Sex Offenders by means of SOR2
- Dealing with Seized vehicles under S165 Road Traffic Act, ensuring all correct documents have been provided and uploading them onto the ELVIS system
- Completing Pedlars applications for members of the public who want to sell items at events
- Completing Prohibition notices that have been placed on a vehicle by a Police Officer and sending off evidence provided by the driver
- Dealing with all enquiries that come in through the Front Counter/telephone or via internal means
- Completing Road Traffic Reports
- Completing any crime report that is needed for members of the public
- Checking in bail signers
- Completing Football Banning Orders when required
-
Resolution Centre Officer
Hampshire & IOW Constabulary
Southampton, Hampshire
09.2021 - 09.2022
- Telephone investigation of low level crime
- Viewing CCTV and creating ID sought to try and identify offenders
- Gathering all relevant evidence to support a crime
- Completing Handovers for other departments
- Taking witness statements of the telephone
- Issuing out of court disposals ie Community Resolutions/YOT referrals
- Collaborating with both internal and external agencies
- Completing Domestic risk assessments
Police Contact Enquiry Officer
Hampshire & IOW Constabulary
Fareham, Hampshire
02.2019 - 09.2021
- Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
- Maintained meticulous records to detail chain of evidence and reported crimes.
- Registering registered sex offenders by means on SOR2 paperwork
- Releasing seized vehicles that have been seized under S165 Road Traffic Act and updating the ELVIS system
- Completing vehicle prohibitions
- Completing crime reports from members of the public
- Signing in bail signers
- General enquiries from members of the public/telephone and internal staff
Emergency call handler
Hampshire & IOW Constabulary
Southampton , Hampshire
09.2017 - 02.2019
- Recorded and relayed accurate information about emergency situations.
- Used strategic questioning to extract important details from callers to help plan responsive action.
- Resolved caller incidents without issue when appropriate
- Planned and directed medical dispatch to achieve fastest response times.
- Listened actively to caller concerns, questions and priorities.
- Followed up on queries within agreed timeframes to provide detailed response.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Recorded data for computer-aided dispatch system with accuracy and precision.
- Advised emergency callers on action to minimise further risk.
- Managed and escalated complaints effectively, resulting in positive customer outcomes.
- Answered customer queries daily via inbound calls, emails and live chats.
- Dispatched emergency services for domestic violence incidents, home intrusions and life-threatening situations.
- Used calm phone manner to develop rapport and extract as much information as possible.
- Logged critical information onto computer system.
- Processed and actioned high number of calls during busy periods.
- Stayed calm when coordinating response to emergencies.
- Navigated stressful and unpredictable situations with calm and collected approach.
- Transferred calls and provided accurate information to callers professionally and courteously.
- Supported and advised distressed emergency callers to facilitate safe decision-making.
- Employed typing speed and accuracy to generate notes while speaking to callers.
- Supported callers through trauma, including accidents and death.
- Received telephone inquiries, answering questions with up-to-date information.
- Prioritised emergencies using established protocol.
- Identified at risk individuals on calls, following safeguarding and procedures.
- Handled customer queries focused on first-call resolution.
- Served as first point of contact for callers seeking emergency support.
Police Community Support Officer
Hampshire & IOW Constabulary
Various, Hampshire
11.2011 - 09.2015
- Facilitated neighbourhood watch programmes by working with community groups and volunteers.
- Developed strong links with local and surrounding communities on social media channels and online forums.
- Provided visible presence in inner-city areas, deterring crime through on-foot and mobile patrol duties.
- Advised local property, land and home owners on implementation of appropriate crime prevention strategies.
- Deterred crime by visually patrolling known crime hotspots.
- Offered compassionate victim support for minimised distress and upset.
- Increased awareness of internet safety and knife crime by delivering talks at local school assemblies.
- Collaborated with community wardens and neighbourhood watch teams to manage antisocial behaviour.
- Collaborated with public service groups to expand partnerships and improve policing.
- Diffused potentially volatile situations by employing proven de-escalation and conflict management techniques.
- Produced comprehensive crime reports with meticulous attention to detail.
- Wrote and submitted reports concerning police activities and investigations.
- Successfully executed plans to reduce antisocial behaviour within local community.
- Attended emergencies quickly, remaining calm and professional under pressure.
- Developed community knowledge to identify and address at-risk individuals and locations.
- Advised local leaders and politicians on crime prevention techniques.
- Kept sensitive intelligence safe and secure from unauthorised access.
- Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
- Educated young people on drug and knife crime in schools, colleges and youth groups to deter vulnerable adults and children from exploitation and offending.
- Supported crime victims by signposting them to the most appropriate services.
- Gathered intelligence from local community on current issues.
- Patrolled residential areas for optimised community safety.
Education
NVQ Level 2 - Strategic Problem Solving & Community Safety
Hampshire & IOW Constabulary
Southampton 09.2011 - 06.2012
NVQ Level 2 - Customer service
Hampshire & IOW Constabulary
Southampton 09.2017 - 06.2018
Certificate of Higher Education - Business Studies
Southdown's College of further education
Waterlooville, Hampshire 09.1990 - 05.1991
Certificate of Higher Education - Business & Finance
Southdown's College of further education
Waterlooville, Hampshire 09.1989 - 06.1990
GCSEs - Various
GCSE
Hampshire 05.1989 - 06.1989
Skills
- Police information management
- Investigation reports
- Antisocial behaviour prevention
- Digital and cyber crime
- Knife crime prevention
- Community partnership building
- Report writing
- Foot and vehicle patrols
- Fraud investigation
- Victim support
- Community engagement
- Neighbourhood involvement
- Crime investigation
- Crime detection and prevention
- Customer-focused
- Problem-solving
- Communication skills
Affiliations
- Family is very important to me and this is something I prioritise outside of work
Timeline
Police Contact Enquiry Officer
Hampshire & IOW Constabulary
09.2022 - Current
Resolution Centre Officer
Hampshire & IOW Constabulary
09.2021 - 09.2022
Police Contact Enquiry Officer
Hampshire & IOW Constabulary
02.2019 - 09.2021
Emergency call handler
Hampshire & IOW Constabulary
09.2017 - 02.2019
NVQ Level 2 - Customer service
Hampshire & IOW Constabulary
09.2017 - 06.2018
Police Community Support Officer
Hampshire & IOW Constabulary
11.2011 - 09.2015
NVQ Level 2 - Strategic Problem Solving & Community Safety
Hampshire & IOW Constabulary
09.2011 - 06.2012
Certificate of Higher Education - Business Studies
Southdown's College of further education
09.1990 - 05.1991
Certificate of Higher Education - Business & Finance
Southdown's College of further education
09.1989 - 06.1990
GCSEs - Various
GCSE
05.1989 - 06.1989
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