Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic

Jane Nicholas

Nuneaton

Summary

A dedicated and highly organised individual, with over 35 years experience in high-level service orientated and administration roles. Proven track record of excellence in both healthcare and hospitality environments, including 24 years spent working in the USA. Currently looking for the challenge to learn something new.

A natural communicator, with genuine empathy, I have a passion for people and animals alike.

Offering exceptional reliability, efficiency and great attention to detail.

Highly adept at telephony and other forms of communication, while always aware of GDPR.

Extensive background in managing busy schedules, maintaining seamless operations throughout. Having used numerous individual business computer programs, I always enjoy the challenge of learning new ones.

Overview

40
40
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Front of House / Receptionist

Pennington Dental
Kenilworth, Warwickshire
2020.09 - 2026.06
  • Perform busy reception desk duties for 4 dentists and 4 hygienists, ensuring a seamless patient journey from arrival to discharge.
  • Coordinate scheduling, payments, and follow-up care via phone, email, and practices online messaging systems.
  • Act as primary point of contact for referrals, liaising with external dental practices and hospitals.
  • Maintain clinic safety standards, including medical emergency kit audits and fire safety compliance.

Can produce more information upon request.

Customer Service Representative

PAM Group LTD
Birmingham
2019.09 - 2020.08
  • Provided excellent front-of-house support for leading Occupational Health provider.
  • Coordinated appointments across multiple disciplines
  • Corresponded with a wide variety of companies, from NHS to Warwickshire Police.

Can provide more information upon request.

Administrative Assistant

PT/OT Partners & Dr Donald Opgrande
, USA
2014.10 - 2019.05

I moved back to UK after 24 years in US, hence leaving this employment.

  • Performed high proficiency front desk duties.
  • Assisted PT/OT Partners, alongside doctors and Surgery Centre to establish now successful same-day surgery program called, 'Total Joint Replacement Program.'
  • Spoke with insurance companies on patients behalf, to sort out approval for specialist treatment and procedures.

Can provide more information upon request.

Server/Waitress (Part Time)

Deep Blue Seafood
, USA
2018.01 - 2019.04

I worked this second job to save for my move back home to the UK.

Owners: Bee & John Mittleider @ 001-701-866-3846 - Fargo, ND

  • Being friendly, attentive and accurate with customers food and drink orders, so they have an enjoyable experience.
  • Supported other team members, ensuring efficient operations.

Can provide more information upon request.

Administrative Assistant & Physical Therapy Tech

Freije Chiropractic Centre & Progressive Physical Therapy
, USA
2014.05 - 2014.10

I also worked here 2006 - 2010.

Owner/DC: Bonnie Freije @ 001-701-662-3443

Owner/PT: Mary Lundy @ 001-701-662-5874

Admin for Freije Chiropractic Centre:

  • Performed patient confidentiality and all aspects of patient care.
  • Responsible for taking patients' height, weight, temperature, pulse & blood pressure.

Physical Therapy Tech for Progressive Physical Therapy:

  • Assisted the Physical Therapist to help patients complete their exercise program and performed ultrasound, soft tissue massage, heat and ice treatments.
  • Helped PT with taking weekly pilates classes.

Can provide more information upon request.

Restaurant Manager

The Cove Lakeside
, USA
2005.07 - 2014.04
  • Successfully led the team in day to day running of the restaurant/bar.
  • Interviewed, hired and trained new servers.
  • Set up dining room/bar for weekly karaoke, bands during Summer and other special events.

Can provide more information upon request.

I started as a p/time server in 2005 and achieved the promotion to f/time manager in 2011, working for Joel & Ashley Elvrum. ROI: 2005 - 2013, @ 001-701-662-6630.

In 2013 the lease was purchased by Dick & Louise Prozinski.

Proz INC: 2013 - 2014 @ 001-701-662-5996.

Restorative Therapy and Certified Medication Aide

Heartland Care Centre
, USA
2003.01 - 2006.01

RTA:

  • Awarded 'Employee of the Month' for excellence in restorative therapy and resident engagement.
  • Assisted residents to the gym & worked through their exercise program together.

CMA:

  • Monitored residents vital signs, helped them take daily medications and efficiently charted completion of duties.

Can provide more information upon request.

Certified Nurses Aide, Certified Medication Aide,

Good Samaritan Society
, USA
2000.07 - 2003.05

CNA:

  • Awarded 'Angel of the Year Award' by residents and staff.
  • Compassionately helped residents with ALL 'activities of daily living' and charted completion of duties.

CMA:

  • Responsible for taking vital signs, and diabetics blood sugar levels.
  • Gently assisted ALL residents on the wing with their important daily medication.

Can provide more information upon request.

Au-Pair

Amy & Mark Edens
, Tennessee
1995.01 - 1996.01

Went on an adventure to the US, on a 12 month contract.

  • Was a live-in Au-Pair and took care of the family's 2 small children, a 3 year old little boy & a 14 month old little girl.

Can provide more information upon request.

Cashier supervisor

Bejam/Iceland
Solihull/Shirley
1986.05 - 1994.10
  • Managed daily takings and reported weekly figures to head office.
  • Responsible for weekly planner and colleagues wages.
  • Managed the store when required.

Started as a p/time cashier and achieved promotion to f/time supervisor.

Can provide more information upon request.

Education

Certificate of Higher Education, GCSE English - Certificate of Pre-vocational Education

Solihull College of Technology
Solihull
/1987 - /1988

CSE's - Senior School

Tudor Grange Senior School
Solihull
1983.09 - 1987.05

Skills

  • Expert in managing challenging situations for mutual beneficial outcomes
  • High proficiency in all aspects of front of house responsibilities, patient/client care and confidentiality
  • Rapidly adaptable to new customer relation management software
  • Confident in handling payments, data entry and recording confidential information
  • Proactive in 'back-office' essentials, supply ordering, document digitisation (scanning/filing), and rigorous health & safety auditing (fire/medical bag checks)
  • Microsoft Office: Advanced Outlook (calendar/inbox management), Word (correspondence), and Excel (data entry/tracking)
  • Medical Support: CPR & First Aid trained, experienced in clinical observations (vitals)
  • CPD Certificates: Safeguarding, GDPR, First Aid, Fire Marshal

Volunteering:

  • 2023-2024: Volunteered at Riding for the Disabled Association (RDA) National Training Centre, Shrewley CV35 7AX

Helped take care of the horses, feed them, get them ready to turn them out in the morning, muck out their stables and replenish their water and hay

  • 1997: Volunteered at a dog shelter in Tennessee, USA

Hobbies:

  • Part of 'FM Fitness Boot Camp' 3 x weekly, since March 2025
  • My favourite is looking after my beloved 21 month old Bulldog, Winston
  • I love completing DIY at home, from painting, gardening, to up cycling

Certification

  • CPR & First Aid (Current)
  • Certified Nurses Aide (CNA)
  • Certified Medication Aide (CMA)
  • Achieved creative writing certificate of completion.

Timeline

Front of House / Receptionist

Pennington Dental
2020.09 - 2026.06

Customer Service Representative

PAM Group LTD
2019.09 - 2020.08

Server/Waitress (Part Time)

Deep Blue Seafood
2018.01 - 2019.04

Administrative Assistant

PT/OT Partners & Dr Donald Opgrande
2014.10 - 2019.05

Administrative Assistant & Physical Therapy Tech

Freije Chiropractic Centre & Progressive Physical Therapy
2014.05 - 2014.10

Restaurant Manager

The Cove Lakeside
2005.07 - 2014.04

Restorative Therapy and Certified Medication Aide

Heartland Care Centre
2003.01 - 2006.01

Certified Nurses Aide, Certified Medication Aide,

Good Samaritan Society
2000.07 - 2003.05

Au-Pair

Amy & Mark Edens
1995.01 - 1996.01

Cashier supervisor

Bejam/Iceland
1986.05 - 1994.10

CSE's - Senior School

Tudor Grange Senior School
1983.09 - 1987.05

Certificate of Higher Education, GCSE English - Certificate of Pre-vocational Education

Solihull College of Technology
/1987 - /1988
Jane Nicholas