Jane Moore
Ellesmere Port, Cheshire
Summary
I am an established and commercially aware manager within Sainsburys with 19-years service. I have a vast knowledge of retail and the online side of the business. I use excellent communication skills to elicit customer requirements and develop strong relationships with several stakeholders across the business, while completing projects together or helping with general day to day issues. I can meet deadlines, budgets and objectives within a project. I demonstrate strong problem-solving capabilities used to solve and manage risks. I am a highly motivated individual with self-drive and ambition. I am organised and punctual. I am a trusted leader and motivate my team to be the best they can be. In my spare time I like to take long walks with my dog, have an interest in cooking and enjoy listening to music as well as experiencing it in live environment.
Overview
19
19
years of professional experience
9
9
years of post-secondary education
3
3
Certifications
Work History
GOL Lead Manager
Sainsburys
Ellesmere Port, Cheshire
2022.04 - Current
- Delivering KPIs while being profitable as well as compliance of the safe and legal part of the operation
- I have been responsible for 60-170 colleagues at any given time
- Setup long ands short term business plans to increase the performance of department's current performance.
- Been part of and achieved a focus programme for operational standards
- Collaborating with different levels of stakeholders in the business to achieve results
- Overseeing 3 direct report managers
- Managed productivity, colleague performance, and absence to deliver labour budgets
- Completed recruitment for management and colleague level roles, ensuring that I have the best people in place for the role
- Review the scheduling system daily, ensuring effectiveness across peak trading periods and a sensible labour spend
- I take time to understand the external economic climate, local competition and provided commercial context to my team
- Built strong relationships and collaborated with peers across the region and senior members of the business to deliver improving results.
- As the leader of a high-risk department I consistently complete and reviewed the departments' legal processes to ensure a safe and legal working environment for colleagues and customer
- Review customer satisfaction scores and comments to see where we can improve on customer service, sale and slot availability so we retain our customers.
- Deputised as Duty Manager in the Store Manager’s absence with further leadership activities
Online Customer Trading Manager
Sainsburys
North East Region
2017.03 - 2022.04
- Managed 3 Online Operations for Sainsburys in Sunderland and Whitley Bay.
- Set up a new department and then built the operation from 4 vans to 12 in the space of 9 months.
- Had 300% growth through COVID due to adding more capacity to serve the nation. One of the highest in the company.
- High engagement scores via the colleague survey.
- Highest sales for department was £360k
- Working with regional managers to help improve my own operation and other operations in the region.
- Involved in safe and legal visits to other store operations and provided feedback in a constructive manner
- Trailed new processes for company and gave feedback
- Several of my direct reports have progressed into the next level of management following my coaching and guidance.
- Nominated and awarded a stardust company award for dedication through out COVID 19.
- Completed a labour match to ensure the colleagues were in right place for the customes
Department Team Leader
Sainsburys Ellesmere Port and Heaton
2011.02 - 2014.03
- Checkouts, Online and GM, I was an acting team leader during a colleague’s maternity and then promoted to the position permanently
- During my time as a team leader, I took ownership of scheduling and colleague training
- Transferred to a store which was 150 miles away and moved to a trading department. This was to broaden my knowledge about the business due to always being in a customer facing role
- Completed range reviews and learnt about the stock control system
- Organised stock takes and spent time with the Regional Profit Protection Manager to deal with high levels of theft experienced by the store
Customer Service Assistant
Sainsburys Ellesmere Port
2003.11 - 2011.02
Education
Bachelor of Arts - Education Studies with EYPS
Liverpool Hope University
Liverpool 2005.09 - 2008.06
Whitby High School
Ellesmere Port, Cheshire 1998.09 - 2005.05
Skills
Business Planning
People and Performance Management
Establishing Customer Journey and Experience
Change Management
Strong Commercial Acumen
Stakeholder and Partnership Management
Planning Strategy and Tactics
Strong Influencer and Relationship Builder
Problem Solving and Root Cause Identification Skills
Recruitment and Coaching
A high undesrstanding of E-commerce
Competent in Microsoft Office and Kronos
Additional Information
- Additional Qualifications , Green Cross First Aid Certificate BIIAB Level 2 Award for Personal Licence Holders Full UK Driving License Competent user of Microsoft Office and
Certification
BIIAB Level 2 Award for Personal Licence Holders
Timeline
GOL Lead Manager
Sainsburys
2022.04 - Current
Online Customer Trading Manager
Sainsburys
2017.03 - 2022.04
Department Team Leader
Sainsburys Ellesmere Port and Heaton
2011.02 - 2014.03
Bachelor of Arts - Education Studies with EYPS
Liverpool Hope University
2005.09 - 2008.06
Customer Service Assistant
Sainsburys Ellesmere Port
2003.11 - 2011.02
Whitby High School
1998.09 - 2005.05