Jane Mollett
Veterinary Manager
Norwich,Norfolk
Summary
I am a well-presented, British professional, who returned to the UK in late 2018 after 12 successful years working primarily in the veterinary sector in the Middle East. Although I currently still am a Partner of 2Feet4Paws Veterinary Clinic in Dubai, this is largely a ‘silent’ role and I’m currently working remotely as Project Manager on the build of my third veterinary clinic in the UAE. I’m seeking a new challenge for 2023 onwards in veterinary or petcare sector management roles based in the UK, as I feel that is where my future lies, and although I am currently Norfolk based, I can relocate, work remotely or hybrid-work if required.
Overview
29
29
Years of work experience
12
12
Years of experience in veterinary and petcare sector
Work History
Remote Project Manager
Afdal Veterinary Clinic
Sharjah, UAE
04.2023 - Current
- I was approached in the Spring of this year to remotely project manage the build of my third veterinary clinic in the UAE by an investor, and am currently enjoying the preliminary stages of working with the assigned retail branding team, veterinary architects, trusted suppliers and management consultants to ensure we start off this new project using all the key positive attributes of previous clinic builds
- The owner wishes for me to either relocate to the UAE to manage the clinic when it opens later this year or recruit a suitable post holder for the role.
Partner
Two Feet Four Paws Veterinary Clinics
Dubai, UAE
11.2014 - Current
- In 2014 I was given the opportunity to become a Partner in a new veterinary clinic, and our first clinic opened it’s doors in Dubai in February 2015
- After a successful first 12 months of trading, we were approached by developers Nakheel to open a branch on Dubai’s iconic Palm Jumeirah, which successfully opened in February 2017
- My responsibilities included licensing and compliance with local regulatory requirements and met regularly with Emirati Federal Government managers, Ministers and Royal Family members when required.
- I project managed the design, tendering process, build and fit out of two veterinary clinics from ‘shell and core’ to completion including installation of digital x-ray and endoscopy suites
- I liaised with veterinary management consultancy, digital marketing and practice management software providers
- Management of 22 members of both clinical and non-clinical staff, including 6 vets and 7 nurses, across 2 sites
- I enjoyed fostering great working relationships with both corporate and private clients
- Management and control of purchasing, stock control, accounts receivable and accounts payable
- I established and implemented business procedures and process improvements
- Analyzed and presented financial standings and cost effectiveness to other partners and investors
- Minimized risk exposure through careful advice on business operations and strategic plans
- I regularly researched and wrote contracts, agreements and proposals
Director
Jane’s Euro Pet Taxi
UK
11.2018 - 01.2022
- On my return to the United Kingdom, I identified a need for an international pet transport service, specifically driving pets and their owners from European airports back to the UK via Eurotunnel to allow for cost effective global relocation of pets – reducing the amount of pets rehomed and abandoned globally
- This quickly grew, and we have helped countless rescue groups as well as relocating expats from all over the world
- I see it as a success that I set up a successful international startup which ran for 3 years consistently throughout a global pandemic
- We relocated over 1000 pets safely using highest welfare standards possible
- I advised clients and professionals globally on import and export requirements
- I liaised with airlines, transporters, relocators, pet owners and rescue organisations on a daily basis
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Formed strategic partnerships and connected with potential clients to drive business development
- Managed the sales and marketing strategies to foster achievement of revenue goals
- Leveraged professional networks and industry knowledge to strengthen client relationships
- I always remained calm, composed and highly professional in what was often a fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives
Practice Manager
Nad Al Shiba Veterinary Hospital
Dubai, UAE
07.2012 - 11.2014
- As Practice Manager I principally managed the day-to-day running of a busy veterinary hospital including supervising a team of 20 staff to include visa, licensing and HR issues
- Duties also included management of the whole site including staff accommodation and emergency situations such as flooding or power loss
- I also dealt with the full financial administration of the hospital including management accounts, petty cash and income related duties
- I developed an aptitude for dealing with client comments and complaints in a culturally sensitive and caring manner
- Addressed and remedied all patient or team member issues
- Oversaw accounting, budgeting, and financial reporting
- Created and implemented organizational policies and procedures
- Ordered all office supplies and kept check on inventory levels
- Developed policies and procedures for effective practice management
- Boosted staff morale by offering constructive feedback and specific direction
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions
- Provided supervision and management to team of support personnel
Financial Administrator
Jumeirah English Speaking School
Dubai, UAE
01.2008 - 07.2012
- Sole administration of school fees billing, invoicing and collection to a value of over 90 million dirhams per annum
- I also produced tender documents relating to school transportation and acquired and furnished new overseas staff accommodation
- Prepared and posted receipts and deposits to facilitate standard bookkeeping
- Reconciled accounts and investigated variances
- Completed clerical and data entry tasks to optimize financial procedures
- Evaluated and negotiated contracts to procure favorable financial terms
Business Administrator
Ultra-Serv Computers
Dubai , UAE
01.2007 - 05.2008
- Working solo as business administrator of an IT company supplying in room IT services to premium hotel brands in Dubai, including Burj Al Arab, One&Only Royal Mirage and Jumeirah Beach Hotel
Team Leader / Unit Administrator
Norfolk County Council
Norfolk, UK
05.2005 - 10.2006
- As Team Leader I supervised a team of 20 administrative staff in a variety of roles, including carrying out supervision and appraisal reviews annually.
- As Unit Administrator I managed the administration of a number of care homes for the elderly in the community including budget monitoring, disbursement of petty cash, reconciliation of quarterly accounts, and general building maintenance issues.
- During this time I built strong relationships with customers through positive attitude and attentive response
- I established open and professional relationships with team members to achieve quick resolutions for various issues
- I conducted training and mentored team members to promote productivity and commitment to friendly service
- I managed leave requests and absences and arranged covers to facilitate smooth flow of operations
Team Assistant / District Finance Assistant
Norfolk County Council
Norfolk, UK
08.1994 - 05.2005
- Held a number of roles across many local government services, developing my skills and knowledge in a variety of administrative functions within local government.
Education
BTEC HND - Business and Finance
09.1996 - 06.1998
NEB Supervisory Management
RSA Stage 3 Typing -
09.1992 - 06.1994
GCSES - Including 6 A-C
09.1988 - 06.1992
GCSES, 6 A-C, including Maths, English and Science
Skills
Business process re-engineering
Timeline
Remote Project Manager - Afdal Veterinary Clinic
04.2023 - Current
Director - Jane’s Euro Pet Taxi
11.2018 - 01.2022
Partner - Two Feet Four Paws Veterinary Clinics
11.2014 - Current
Practice Manager - Nad Al Shiba Veterinary Hospital
07.2012 - 11.2014
Financial Administrator - Jumeirah English Speaking School
01.2008 - 07.2012
Business Administrator - Ultra-Serv Computers
01.2007 - 05.2008
Team Leader / Unit Administrator - Norfolk County Council
05.2005 - 10.2006
City College - BTEC HND, Business and Finance
09.1996 - 06.1998
Team Assistant / District Finance Assistant - Norfolk County Council
08.1994 - 05.2005
Great Yarmouth College - RSA Stage 3 Typing,
09.1992 - 06.1994
Cliff Park High School - GCSES, Including 6 A-C
09.1988 - 06.1992
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