Jane Mackrell
Garth,United Kingdom
Summary
Dedicated professional with a strong foundation in interpersonal communication and a person-centred approach and cultural diversity awareness. Demonstrates expertise in health and safety compliance, safeguarding policies, and infection control knowledge. Skilled in care plan development, client advocacy, and medication administration, ensuring high standards of personal care assistance while maintaining professional boundaries. Committed to resilience in difficult situations with a focus on enhancing client well-being through effective record-keeping and communication skills.
Compassionate and driven individual with strong communication and problem-solving skills, complemented by background in customer service and team collaboration. Demonstrates ability to adapt quickly and handle challenging situations with empathy and professionalism. Eager to contribute positively and make meaningful difference.
Overview
37
37
years of professional experience
4008
4008
years of post-secondary education
Work history
Support Worker (Care)
Elidyr Communities Trust
Rhandirmwyn, Llandovery, Carmarthenshire
08.2023 - Current
- Implement care plans set out by healthcare professionals leading to improved student well-being.
- Support daily living skills increasing student self-sufficiency and confidence.
- Actively listen to student concerns thus creating a safe, comfortable environment.
- Assist with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Administer medication according to schedule/MARS, promoting optimal health outcomes, arrange medical appointments and provide transportation for them, collect medicine from pharmacy.
- Complete housekeeping tasks resulting in a clean, safe home environment.
- Promote mental stimulation through conversation (using spoken word, signing and AAC), reading and games resulting in enhanced cognitive function.
- Encourage social integration by facilitating community involvement opportunities.
- Provide companionship during outings contributing to active social life for clients.
- Maintained detailed records of patient behaviour changes for healthcare team reference.
- Empower individuals to pursue hobbies and leisure activities such as shopping and creative activities.
- Continuously promoted best practices in health, safety and security to safeguard service user welfare.
Operations Assistance (Unexploded Ordnance)
Fellows International
Gosport, Hampshire
07.2021 - 07.2023
- Handled customer queries promptly, enhancing customer satisfaction levels.
- Collaborated with various departments to ensure smooth operations.
- Prioritised tasks optimally, ensuring timely completion of all assignments.
- Facilitated cross-functional meetings, fostering better teamwork and collaboration.
- Prepared reports accurately, aiding informed decision-making at higher management levels.
- Liaised with external vendors for procurement of necessary supplies.
- Ensured compliance with all company standards and procedures.
Project Coordinator (Archaeology)
Wessex Archaeology
Salisbury, Wiltshire
04.2015 - 06.2023
- Liaised with suppliers and contractors for seamless delivery of resources.
- Established effective working relationships with stakeholders for smooth project progression.
- Assisted in developing detailed project plans, resulting in clearer direction.
- Facilitated regular team meetings to monitor progress.
- Controlled resources by department or project and tracked use in [Union Square].
- Organised financial and operational data to help with yearly budgeting and planning.
- Monitored health and safety measures for guaranteed compliance.
- Worked closely with the Project Manager to define objectives, leading to clear guidelines.
- Provided essential administrative support during peak periods, facilitating smoother operation.
- Responded promptly to client queries, boosting customer satisfaction levels.
Operations Assistant (Seismic Exploration Oil/Gas)
RPS Energy Group
Woking, Surrey
11.2006 - 03.2015
- Coordinated office activities, enhancing overall workflow.
- Fostered team collaboration with effective communication techniques.
- Facilitated clear communication to prevent misunderstandings.
- Developed standard operating procedures for consistency across the organisation.
- Generated reports as required, aiding decision-making process.
- Handled confidential documents with utmost discretion and security.
- Ensured compliance to company policies through diligent oversight.
- Coordinated logistics for smooth operation of daily tasks, optimising workflow.
- Served as main point of contact for customers, providing high levels of customer service to maximise sales potential.
- Collaborated with internal teams to streamline cross-functional operations.
- Wrote business correspondence and technical letters.
- Booked flights and hotels for domestic and international meetings.
Data Analyst (Oil/Gas Pipeline Corrosion)
Tuboscope Pipeline Services
Bordon, Hampshire
11.1988 - 10.2006
- Processed and interpreted gas and oil pipeline corrosion inspection data
- Provided quality control of inspected data
- Supervision of analysis department staff
- Compilation of final end user reports
- Liaison with clients to discuss inspection survey results and future actions
- Participated in international business meetings/seminars/training programs
Education
Level 2 Health & Social Care - Level 3 in progress - Social Care
City & Guilds
London 05.2024 - 04.2025
Induction to Health and Social Care (Wales) - Social Care
All Wales Induction Framework (AWIF)
WalesGCE - O'Level - English Lit, English Lang, History, Sociology, Geography, Art, Maths, Biology
General Certificate of Education
United KingdomSkills
- Reliable and trustworthy
- Interpersonal communication
- Person-Centred approach
- Team Leadership
- Cultural/diversity awareness and empathy
- Communication skills
- Health and Safety Compliance
- Safeguarding policies
- Record-keeping
- Care plan development
- Client advocacy
- Medication Administration
- Personal care assistance
- Infection control knowledge
- Understanding of professional boundaries
- Resilience in difficult situations
References
References available upon request.
Timeline
Level 2 Health & Social Care - Level 3 in progress - Social Care
City & Guilds
05.2024 - 04.2025
Support Worker (Care)
Elidyr Communities Trust
08.2023 - Current
Operations Assistance (Unexploded Ordnance)
Fellows International
07.2021 - 07.2023
Project Coordinator (Archaeology)
Wessex Archaeology
04.2015 - 06.2023
Operations Assistant (Seismic Exploration Oil/Gas)
RPS Energy Group
11.2006 - 03.2015
Data Analyst (Oil/Gas Pipeline Corrosion)
Tuboscope Pipeline Services
11.1988 - 10.2006
Induction to Health and Social Care (Wales) - Social Care
All Wales Induction Framework (AWIF)
GCE - O'Level - English Lit, English Lang, History, Sociology, Geography, Art, Maths, Biology
General Certificate of Education
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