Jane Lacey
Chartham,United Kingdom
Summary
Dynamic marketing and business development professional with over 5 years of experience in SaaS, HR, and enterprise software sectors. Expertise in designing and executing marketing and demand generation programs, with a strong focus on strategy, execution, and performance reporting. Skilled in event management, cross-team collaboration, and process improvement, demonstrating a metric-driven approach. Proven ability to thrive in fast-paced, remote environments, fostering innovation and impactful results.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work history
Head of Operations
C2 Risk Ltd
London
06.2023 - 07.2025
- Led business operations to improve efficiency and support strategic initiatives.
- Acted as PMO for projects, driving cross-team collaboration and supporting business planning and reviews.
- Coordinated Senior Leadership Team and Board meetings, managing agendas, minutes, and follow-ups.
- Managed HR functions, including payroll liaison, employee records, appraisals, onboarding, offboarding, and recruitment.
- Oversaw finance tasks such as invoice tracking and payment coordination in partnership with CEO and CFO.
Business Communications Manager
Global Payroll Association
UK
02.2023 - 06.2023
- Established strong relationships with industry influencers for collaborative opportunities.
- Scaled up GPA Mentor Programme offering young payroll professionals opportunities to choose mentors to help guide them through their career.
- Boosted public image for target audiences using multiple engagement platforms.
- Set up regular feedback channels with clients, improving customer satisfaction levels.
Chief of Staff/EA to Managing Director of EMEA
Ceridian (now Dayforce)
UK
04.2022 - 02.2023
- Liaised with stakeholders to build and maintain strong professional relationships and foster collaboration.
- Coordinated high-level meetings and managed master calendar to support strategic business growth and operational priorities.
- Oversaw event logistics and budgets, delivering well-organised corporate functions.
- Prepared and distributed presentations, reports, agendas, and accurately recorded meeting minutes with confidentiality.
- Managed complex travel arrangements and screened incoming communications to ensure efficient executive support.
UK Marketing Manager
Ceridian (now Dayforce)
UK
05.2021 - 04.2022
- Built and maintained strong stakeholder relationships to foster collaboration.
- Coordinated high-level meetings and managed organisational calendars to support strategic growth.
- Oversaw event logistics and budgets, ensuring successful corporate functions.
- Prepared and distributed presentations, reports, agendas, and recorded confidential meeting minutes.
- Managed complex travel arrangements and screened communications to optimise executive support.
Sales and Marketing Consultant
RITEQ
Remote
01.2016 - 11.2019
- Increased brand visibility by implementing innovative marketing strategies.
- Tailored marketing initiatives according to specific client needs, increasing customer satisfaction rates.
- Developed marketing collateral which effectively communicated brand messages.
- Organised successful promotional events that elevated company profile within market.
Sales and Marketing Consultant
New Orbit
Remote
05.2015 - 08.2015
- Collaborated closely with various departments to ensure consistency across all marketing materials and branding efforts.
- Scheduled appointments and meetings with clients and customers to discuss requirements and solutions.
- Demonstrated excellent time management and organisational skills to meet sales deadlines.
- Increased new business through strategic networking and cold calling.
Education
Post Grad - Institute of Personnel Management : HR - Pass
London South Bank University
London 09.1995 - 06.1996
Skills
Marketing/Event Organising
- Entrepreneurial approach when managing complex events and marketing programmes, such as planning and executing launch of Dayforce Community just after Covid restrictions eased
- Able to adapt quickly as evidenced by designing hybrid meetings, arranging breakout sessions and coordinating executive one-to-one meetings to drive engagement and inclusion for all participants
- Demonstrated ability to build and scale new programmes, by developing and implementing series of user groups following Dayforce Community launch, tailoring content and engagement strategies to maximise participation and feedback
- Experience in collaborating with senior stakeholders and partner counterparts, developing co-marketing strategies and driving measurable outcomes from multi-channel campaigns that generate brand awareness and demand in competitive environments
- Can showcase track record in building relationships with partner marketing teams, facilitating execution of unified communication plans and joint campaigns that deliver tangible results across regions
- Skilled at leveraging digital tools such as Asana, HubSpot and other platforms for campaign execution, reporting and data-driven decision making
- Managed and scaled multiple projects, balancing priorities across events, digital campaigns, webinars and communications initiatives to deliver results in fast-paced, global settings
- Developed strong metric orientation, analysing market, competitors and campaign performance to continually refine strategies and optimise outcomes
- Excellent communication skills, articulating plans, results and strategies to stakeholders at all levels and fostering transparency and cross-team alignment
- Experienced in project management, ethical decision-making and optimism when facing challenges in fast-evolving marketing landscapes
Customer Services
- Ran internal event logistics and budgets to deliver successful corporate events
- Established client feedback channels, improving satisfaction and service quality
- Championed corporate social responsibility initiatives to enhance company reputation
Timeline
Head of Operations
C2 Risk Ltd
06.2023 - 07.2025
Business Communications Manager
Global Payroll Association
02.2023 - 06.2023
Chief of Staff/EA to Managing Director of EMEA
Ceridian (now Dayforce)
04.2022 - 02.2023
UK Marketing Manager
Ceridian (now Dayforce)
05.2021 - 04.2022
Sales and Marketing Consultant
RITEQ
01.2016 - 11.2019
Sales and Marketing Consultant
New Orbit
05.2015 - 08.2015
Post Grad - Institute of Personnel Management : HR - Pass
London South Bank University
09.1995 - 06.1996
Affiliations
- I am very committed to community causes and enjoy volunteering.
- I hold qualifications in Autism, counselling and holistic therapy
- I am an enthusiastic singer in a soul choir based in London and the South East!
Personal Statememt
A dynamic, results-driven individual, I have a passion for business management, HR, marketing, and event strategy. I am experienced in overseeing business operations, driving brand visibility, and creating engaging experiences for customers, partners, and industry peers. I thrive in fast-paced, ever-changing environments, where variety and teamwork are paramount.
I consistently run the operational core of a business, coordinate industry events, and manage social media and marketing efforts with creativity and attention to detail. I am known for building strong relationships and representing organisations with warmth, professionalism, and integrity.
My expertise includes:
- Office administration, HR, and business operations
- Coordination of marketing campaigns
- Management of social media and brand messaging
- Planning and delivering partner, industry, and internal events
- Fostering a positive internal culture and team engagement
With a background in sales, customer service, recruitment, and account handling, I support effective relationship management and communication.
Outside of work, I am committed to meaningful causes as an Associate Member of the Kent Autistic Trust, a qualified counsellor in autism spectrum disorder, holistic therapist, and an active singer with the UK Soul Choir, performing locally in Kent.
References
References available upon request.
Recent Notable Achievements
- Coordinated office relocations resulting in a cost saving of approximately £3.5k per month
- Administered the Company Healthcare Scheme, reducing overall company costs by around £5k per month
- Submitted multiple successful entries for cyber security awards, securing four wins
- Provided administrative support for the successful accreditation of Cyber Essentials Plus and ISO 27001:2022
- Launched the Dayforce Community User Forum to connect prospects and clients through quarterly sessions
- Organised and managed corporate hospitality activities and events
- Planned and delivered over 65 online and remote events, including partner collaborations, providing participant briefings and live webinar support
- Initiated and authored the monthly internal staff newsletter for C2
- Designed and implemented a structured Induction Programme for all new starters
- Introduced a performance management framework incorporating individual, team, and company goals
- Drafted all Senior Leadership Team documentation, slide decks, and meeting minutes, including quarterly Investor Reports for the CEO
- Established and led charity fundraising initiatives, including event organisation