Summary
Overview
Work history
Education
Skills
References
Personal Statememt
Timeline
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Jane Lacey

Jane Lacey

Canterbury,Kent

Summary

Experienced professional with outstanding communication, strategic thinking, and problem-solving skills. Skilled in project management with meticulous attention to detail and strong analytical abilities. Adept at crafting data-driven presentations and conveying insights with clarity. Demonstrates a proven track record in collaborating effectively with senior stakeholders and leading complex projects across varied sectors. Independent, proactive, and highly organised, able to meet challenging deadlines without sacrificing quality. Enthusiastic and versatile, with a positive ‘can do’ attitude and excellent English written and verbal communication. Brings leadership, organisational, and process improvement expertise, is tech-savvy, and excels in team development, mentoring, and customer relationship management.

Overview

30
30
years of professional experience

Work history

Head of Operations

C2 Risk Ltd
Remote
06.2023 - Current
  • Lead business operations, identifying opportunities to improve efficiency and support strategic initiatives.
  • Act as PMO for projects, driving collaboration across multiple teams and supporting business planning and reviews.
  • Coordinate SLT and Board meetings, managing agendas, minutes, and follow-ups to ensure smooth execution.
  • Collaborate with marketing and communications teams to support internal and external messaging, event planning, and branding.
  • Manage HR functions, including payroll liaison, employee records, appraisals, onboarding, and compliance with Cyber Essentials and ISO standards.
  • Oversee finance tasks, including invoice tracking and payment coordination with the CFO.
  • Maintain accurate filing systems to support organisational efficiency.

Business Communications Manager

Global Payroll Association
Remote
02.2023 - 06.2023
  • Established strong relationships with industry influencers for collaborative opportunities.
  • Scaled up GPA Mentor Programme offering young payroll professionals an opportunity to choose a mentor to help guide them through their career.
  • Boosted public image for target audiences using multiple engagement platforms.
  • Set up regular feedback channels with clients, improving customer satisfaction levels.

Chief of Staff/EA to Managing Director of EMEA

Ceridian (now Dayforce)
Remote
04.2022 - 02.2023
  • Liaised with stakeholders to build and maintain strong professional relationships.
  • Coordinated high-level meetings to support strategic business growth.
  • Cultivated partnerships with external agencies, raising brand visibility.
  • Managed complex travel arrangements and booked flights and hotels for executive trips.
  • Oversaw event logistics, budgets, and support, delivering organised corporate functions.
  • Recorded accurate meeting minutes and handled confidential documentation with discretion.
  • Maintained master calendar of meetings, appointments, and operational priorities.
  • Screened and relayed detailed incoming calls and messages.
  • Prepared and distributed presentations, reports, agendas, and event materials.
  • Resolved interdepartmental conflicts, creating a harmonious working environment.
  • Championed corporate social responsibility initiatives to enhance public image and trust.
  • Fostered transparency, raising staff morale across the business.
  • Orchestrated company-wide projects, ensuring timely and successful delivery.

UK Marketing Manager

Ceridian (now Dayforce)
Remote
05.2021 - 04.2022
  • Represented the organisation at trade exhibitions and conventions, increasing awareness of Dayforce.
  • Analysed competitor activities to stay ahead of industry trends and inform strategy.
  • Negotiated contracts with external agencies, securing favourable terms for the company.
  • Managed budget planning, ensuring efficient and cost-effective operations.
  • Worked with US Marketing Department to enhanced brand awareness and launch creative promotional campaigns.
  • Collaborated with the sales department to improve lead generation results.
  • Aligned marketing objectives with wider business goals to ensure unified strategy execution.
  • Oversaw all aspects of event management, delivering impactful and memorable experiences for attendees.
  • Established and maintained strategic partnerships to enhance company reputation and outreach.

Education

Post Grad Institute of Personnel Management - HR

London South Bank University
London
09.1995 - 06.1996

Skills

  • Strong communication, strategic thinking and problem-solving skills
  • Highly developed project management skills with impeccable attention to detail
  • Exceptional computational & analytical skills: ability to build data-driven decks and communicate data insights in a crystal-clear way
  • Proven ability to work effectively with stakeholders at the most senior of levels and manage complex projects across multiple services and geographies
  • Independent worker with a proactive, flexible approach and ability to meet tight deadlines
  • Excellent organisational skills with the ability to effectively plan and prioritise workload
  • Enthusiastic, versatile, motivated, with a ‘can do’ attitude
  • Excellent English written/ verbal communication skills
  • Board paper writing and reporting

References

References available upon request.

Personal Statememt

A dynamic, results-driven individual, I have a passion for business management, HR, marketing, and event strategy. I am experienced in overseeing business operations, driving brand visibility, and creating engaging experiences for customers, partners, and industry peers. I thrive in fast-paced, ever-changing environments, where variety and teamwork are paramount.

I consistently run the operational core of a business, coordinate industry events, and manage social media and marketing efforts with creativity and attention to detail. I am known for building strong relationships and representing organisations with warmth, professionalism, and integrity.

My expertise includes:

  • Office administration, HR, and business operations
  • Coordination of marketing campaigns
  • Management of social media and brand messaging
  • Planning and delivering partner, industry, and internal events
  • Fostering a positive internal culture and team engagement

With a background in sales, customer service, recruitment, and account handling, I support effective relationship management and communication.

Outside of work, I am committed to meaningful causes as an Associate Member of the Kent Autistic Trust, a qualified counsellor in autism spectrum disorder, holistic therapist, and an active singer with the UK Soul Choir, performing locally in Kent.

Timeline

Head of Operations

C2 Risk Ltd
06.2023 - Current

Business Communications Manager

Global Payroll Association
02.2023 - 06.2023

Chief of Staff/EA to Managing Director of EMEA

Ceridian (now Dayforce)
04.2022 - 02.2023

UK Marketing Manager

Ceridian (now Dayforce)
05.2021 - 04.2022

Post Grad Institute of Personnel Management - HR

London South Bank University
09.1995 - 06.1996
Jane Lacey