Summary
Overview
Work history
Education
Skills
Certification
Timeline
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Jane Ikasi

London,England

Summary

Customer-focused professional with strong interest in digital marketing, delivering comprehensive marketing and administrative services to esteemed organizations.

Overview

9
9
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work history

Workplace Co-Ordinator/Host

Royal London - Mitie
London, Greater London
05.2025 - 08.2025
  • Prepared meeting rooms for inductions, ensuring optimal visitor experience.
  • Managed incidents while fostering robust stakeholder relationships.
  • Coordinated courier deliveries to ensure timely receipt of materials.
  • Handled meeting room reservations to maximise resource utilisation.
  • Delivered IT support that boosted workspace productivity.
  • Utilised video editing tools including Final Cut Pro and CapCut for content creation.
  • Designed engaging content using Canva and Gimp for various projects.
  • Developed web solutions with Wix.

Customer Service Representative

Ansacom Telecommunications
London
01.2021 - 05.2025
  • Directed client inquiries to appropriate personnel via Cirrus software.
  • Managed over 50 customer calls daily, enhancing service responsiveness and increased sales by 10%.
  • Booked appointments efficiently, optimising scheduling processes.
  • Maintained customer information databases for address changes and service discontinuance orders. Managed over 50 customer calls per day.

Digital marketing intern

The Crafty Fox - Fabrics crafts and haberdashery
London
10.2021 - 12.2021
  • Drove engagement and brand awareness through effective marketing strategies.
  • Published engaging content across various platforms to capture target audiences.
  • Analysed metrics from campaigns to optimise future marketing efforts.
  • Enhanced social media organic reach, promoting greater audience interaction.
  • Leveraged tools such as Canva, Gimp, final cup pro, and Logic for content development.

Corporate Lead Administrator

American express bank
London
02.2017 - 08.2021
  • Executed transactions while prioritising exceptional customer service.
  • Coordinated event logistics for VIP client engagements to enhance client relationships.
  • Managed lost property procedures and ensured effective hot desk arrangements.
  • Processed invoices and expense reports accurately and promptly.

Education

Digital Marketing & Web Design - SEO, paid ads, social media for business, digital analytics, building digital marketing plans, email marketing, Google Analytics, UX design, and web design.

Upskill Learning
City of London
10.2021 - 12.2021

Business Management - Accounting, economics, innovation and enterprise, leadership practice and marketing.

London School of Business and Finance
London
09.2015 - 06.2017

Skills


  • Digital analytics
  • Google Analytics
  • Web design
  • Video editing
  • Content creation
  • Paid ads
  • Professional communication
  • Social media management


Certification

Digital marketing and web design -

Level 2

Health and safety level 2 Hospitality, front office operations, and customer service -
(B Tech & City & Guilds)

Timeline

Workplace Co-Ordinator/Host

Royal London - Mitie
05.2025 - 08.2025

Digital marketing intern

The Crafty Fox - Fabrics crafts and haberdashery
10.2021 - 12.2021

Digital Marketing & Web Design - SEO, paid ads, social media for business, digital analytics, building digital marketing plans, email marketing, Google Analytics, UX design, and web design.

Upskill Learning
10.2021 - 12.2021

Customer Service Representative

Ansacom Telecommunications
01.2021 - 05.2025

Corporate Lead Administrator

American express bank
02.2017 - 08.2021

Business Management - Accounting, economics, innovation and enterprise, leadership practice and marketing.

London School of Business and Finance
09.2015 - 06.2017

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Jane Ikasi