Summary
Overview
Work history
Education
Skills
Affiliations
Clearance
Timeline
Generic

Jane Graham

Amesbury ,Wiltshire

Summary

Accomplished professional with expertise in earned value analysis and resource scheduling techniques, demonstrating a results-driven approach to project management. Proficient in SAP software and Microsoft Office Suite, ensuring meticulous attention to detail in budgeting, forecasting, and project deadline management. Committed to process improvement and effective project scheduling, aiming to leverage skills for continued career advancement in strategic roles.

Experienced professional focused on supporting project delivery and coordination. Skilled in streamlining processes, managing schedules, and providing administrative support to enhance team productivity. Capable of facilitating communication, tracking project milestones, and ensuring timely completion of tasks.

Overview

14
14
years of professional experience
6
6
years of post-secondary education

Work history

Project Support Officer

Capita/Electranet
National, National
05.2018 - 08.2025
  • Achieved project efficiency by organising supportive tasks and coordinating team efforts.
  • Liaised with different departments for smoother execution of projects.
  • Complied with industry regulations whilst executing tasks, promoting a safe work environment.
  • Maintained updated project documentation to ensure traceability and accountability.
  • Prepared comprehensive reports with detailed analysis of project progress.
  • Coordinated meeting schedules, resulting in better time management.
  • Ensured data accuracy with meticulous record keeping.
  • Streamlined administrative processes, leading to enhanced workflow efficiency.
  • Managed schedule conflicts efficiently ensuring smooth running of the project.
  • Facilitated problem-solving sessions leading to swift resolution of issues at hand.
  • Produced detailed financial reports using SAP reporting on weekly/monthly basis, as/when required.
  • Acted as document controller for critical project documentation from Senior Project Manager into a secure database location.
  • Improved operations by generating project status reports and identifying issues for corrective action.
  • Achieved high client satisfaction through consistent delivery and communication.
  • Delivered on revenue targets and service KPIs.
  • Trained and mentored junior team members, leveraging previous experiences in boosting project progress.
  • Built company reputation by managing and successfully delivering projects.
  • Delivered exceptional service to clients, maintaining relationships for future business opportunities.

Lead Administrator

Apello
New Milton, Hampshire
06.2011 - 07.2018
  • Handled sensitive information confidentially according to GDPR guidelines for client trust and security.
  • Prepared detailed reports using MS Office suite for informed decision-making by senior executives .
  • Implemented new company policies for improved workflow.
  • Enhanced client relationships through effective communication and problem-solving skills.
  • Responded promptly to customer enquiries, achieving higher level of customer satisfaction.
  • Handled complaints professionally whilst maintaining a calm demeanour, fostering positive relations with upset customers.
  • Established professional rapport with clients, reflecting positively on the company image.
  • Improved office efficiency with organised document management.
  • Streamlined administrative processes by implementing efficient filing systems.
  • Maintained company database, ensuring data accuracy.
  • Coordinated travel arrangements for business trips, guaranteed timely and convenient journeys for staff members.
  • Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
  • Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
  • Liaised with customers to resolve enquiries, appointment requests and billing questions.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Took meeting minutes and distributed to core staff for effective inter-office communication.
  • Spearheaded office workflow coordination, utilising employee strengths and skillsets to better address task needs.
  • Kept files organised and up-to-date for accurate record-keeping purposes.

PA/Assistant

Glass Aid
Christchurch, Dorset
06.2011 - 06.2018
  • Facilitated smooth office operations by maintaining office supplies inventory.
  • Streamlined office processes to increase efficiency.
  • Improved output quality by proofreading documents before distribution.
  • Ensured timely responses to emails to enhance communication flow.
  • Handled incoming calls professionally, ensuring excellent customer service delivery.
  • Demonstrated adaptability by taking on ad-hoc tasks.
  • Drafted correspondence, enhancing corporate image.
  • Participated in team meetings for insightful contributions and idea generation.
  • Handled confidential information, maintaining discretion and integrity.
  • Took detailed, accurate meeting minutes, collating and promptly distributing to relevant staff for swift action.
  • Coordinated flight, accommodation and travel arrangements, maintaining strict compliance with budgets and schedules.
  • Updated executive diaries with daily appointments, set reminders, and added key details.
  • Made travel arrangements, ensuring optimal time management.

Education

O LEVEL - Mathematics/English/Physics/Art

Gosford Hill School
Kidlington, Oxfordshire
09.1981 - 07.1987

Skills

  • Earned value analysis
  • Results-Driven approach
  • Resource scheduling techniques
  • SAP software use
  • Microsoft Office Suite expertise
  • Attention to Detail
  • Project scheduling
  • Process Improvement
  • Budgeting and forecasting
  • Project deadline management

Affiliations

  • Dog walking
  • SUP user of many years
  • Reformer Pilates

Clearance

I hold the following clearances, which can be requested upon approval.

BPSS

SC

DV

NPPV3

Timeline

Project Support Officer

Capita/Electranet
05.2018 - 08.2025

Lead Administrator

Apello
06.2011 - 07.2018

PA/Assistant

Glass Aid
06.2011 - 06.2018

O LEVEL - Mathematics/English/Physics/Art

Gosford Hill School
09.1981 - 07.1987

Similar Profiles

Create profile
Jane Graham