JANE GILMORE
Workington
Summary
A highly motivated, well organised and enthusiastic individual with over 30 years’ experience in customer service, public service administration and leadership. With a high attention to detail, has the ability to deliver projects on time and to a high standard. Currently seeking a new challenge which offers the opportunity to work collaboratively.
Overview
37
37
years of professional experience
Work History
Counters Colleague
Asda
2023.05 - Current
- Built strong customer relationships through consistently helpful, friendly, and attentive service, enhancing overall customer satisfaction.
- Communicated with customers to obtain understanding of needs and recommended appropriate products.
- Maintained fully stocked counter, promptly informing managers of any shortages to ensure uninterrupted service.
- Maintained and assisted with cleanliness and tidiness of designated working areas.
- Oversaw inventory management, efficiently restocking items and conducting regular stock checks to ensure continuous product availability.
- Monitored expiration dates of products, removing out-of-date items to maintain quality standards.
- Prepared and displayed merchandise attractively to increase sales and promote items.
- Collaborated with team members to meet sales targets, and contribute to a positive working environment.
- Attended training sessions to enhance product knowledge and customer service skills. to improve product knowledge, and customer service skills.
- Proactively sought opportunities to expand expertise beyond core job duties.
- Took on extra shifts to support team during busy periods. by covering additional shifts during peak times, supporting team needs.
Benefits Manager
Allerdale Borough Council
1989.05 - 2023.04
- Enabled effective handling of Housing Benefit and Council Tax Reduction claims through expert guidance.
- Reviewed and updated benefit documentation to reflect current offerings and legal requirements.
- Assisted in the implementation of new benefits administration software.
- Directed, guided, and supported a team of eight staff.
- Oversaw recruitment processes, interviewing and selecting candidates to build a skilled team.
- Resolved customer complaints by listening actively and providing tailored solutions. Responded to Member of Parliament queries by providing accurate information. And Processed Freedom of Information requests by gathering and reviewing relevant documents..
- Coordinated team efforts to align with service priorities and uphold business values.
- Resolved customer complaints by listening actively and providing tailored solutions., Responded to Member of Parliament queries by providing accurate information., and Processed Freedom of Information requests by gathering and reviewing relevant documents.
- Composed and presented detailed written arguments to tribunal.
- Facilitated joint initiatives with partner agencies.
Education
BA(Hons) - Business Management
University of Cumbria
Carlisle2010-01
HND - Business & Finance
Lakes College West Cumbria
Workington2008-01
BTEC HNC Business with Finance
Lakes College West Cumbria
Workington2006-01
A Level - Law
West Cumbria College
Whitehaven1996-01
Desktop Publishing Stage II
West Cumbria College
Workington1996
Text Processing I Part 1 & II Part 1
West Cumbria College
Workington1996
Word Processing I Part 2
West Cumbria College
Workington1996
Word Processing II Part 2
West Cumbria College
Workington1996
BEd - Mathematics
Ripon & York St John’s College
York1988-01
BTEC ONC - Science
West Cumbria College
Whitehaven1986-01
7 ‘O’ Levels -
St Joseph’s RC Comprehensive
Workington, Cumbria1984-01
Skills
- Customer service
- Complaint resolution
- Customer engagement
- Team collaboration
- Staff training
- Staff recruitment
- Recruitment and training
- Performance monitoring
- Time management
- Document management
- Records administration
- Excel proficiency
- Sensitive information handling
- Inter-agency cooperation
- Analytical and critical thinking
- Commitment to excellence
- Leadership skills
- Problem-solving
- Effective communication
- Verbal and written skills
- Commitment to excellence
- Confidentiality management
- Sensitive information handling
- Verbal and written skills
- Confidentiality management
References
Available upon request.
Hobbies and Interests
I enjoy photography and travelling (visiting National Trust properties and other cultural places of interest). I also enjoy reading, both for pleasure and to satisfy my thirst for knowledge. I find cooking (many varied cuisines) and baking both relaxing and enjoyable.
Accomplishments
During my career with Allerdale Borough Council, I worked my way up from Benefits Clerk to Benefits Manager. Along the way, I organised and hosted a publicity campaign for landlords and welfare groups around the implementation of Local Housing Allowance. I implemented a system to ensure that the flood victims in 2015 received the financial help packages to which they were entitled within a tight deadline, and I assisted with a departmental restructure, from project management to implementation.
At Asda I have been recognised by management for excellent customer service leading to increased customer satisfaction, displaying flexibility ensuring that the counter remained open when other staff were absent and extensive knowledge of systems and procedures which contributed towards a high overall score in a compliancy audit.
Timeline
Counters Colleague
Asda
2023.05 - Current
Benefits Manager
Allerdale Borough Council
1989.05 - 2023.04
BA(Hons) - Business Management
University of Cumbria
HND - Business & Finance
Lakes College West Cumbria
BTEC HNC Business with Finance
Lakes College West Cumbria
A Level - Law
West Cumbria College
Desktop Publishing Stage II
West Cumbria College
Text Processing I Part 1 & II Part 1
West Cumbria College
Word Processing I Part 2
West Cumbria College
Word Processing II Part 2
West Cumbria College
BEd - Mathematics
Ripon & York St John’s College
BTEC ONC - Science
West Cumbria College
7 ‘O’ Levels -
St Joseph’s RC Comprehensive