Jane Frawley
Summary
A professional with expertise in advisory roles, specialising in information management and compliance. I have a proven ability to collaborate effectively with stakeholders and navigate complex issues while maintaining high standards of quality. Strong problem-solving skills with a focus on providing clear, accurate information.
Overview
9
9
years of professional experience
Work history
Official Information Act Advisor
Accident Compensation Corporation
08.2021 - 11.2025
- Collaborated with diverse teams to ensure a consistent approach to providing official information
- Prepared timely correspondence and utilised strong investigative skills to ensure compliance with legislation
- Navigated a fast-paced environment, prioritising tasks effectively to meet competing deadlines
- Supported team development by sharing expertise and contributing to a positive workplace culture
- Responded on behalf of a Minister to concerns from the public
- Responded to inquiries from the Ombudsman's office about the management of a client's claim
Secondment – Royal Commission Response Team
Oranga Tamariki
08.2020 - 01.2021
- Collated information pertaining to historic abuse in state care for the Royal Commission of Inquiry into Abuse in State Care
- Entered information into a database of key demographics of interest to the commission
- Selected relevant information that meets the terms of reference for the inquiries into historic abuse in psychiatric and residential care
Assessor
Oranga Tamariki
07.2019 - 08.2020
- Communicated with internal stakeholders such as lawyers and social workers to understand concerns and challenges
- Applied privacy law to information requests
- Responded to request for information from various sources including lawyers, customers, and other government departments.
- Contacted customers to ascertain the reasons for their request
- Showed empathy and discretion in customer interactions
- Understood the risks involved and considered those risk factors in my analysis
Deputy Registrar
Ministry of Justice
01.2017 - 06.2019
- Decided whether an application fits within the jurisdiction of the Disputes Tribunal
- Contacted customers to advise on missing or incorrect information and what is required to proceed with the application
- Responded to requests for information from customers on the outcome of a hearing
- Acted respectfully and professionally in client interactions
- Confidently communicated Ministry of Justice policy and payment arrangements
Education
Bachelor of Science - Cell and Molecular Bioscience and Psychology
Victoria University
WellingtonSkills
- Drafting correspondence
- Attention to detail
- Risk assessment
- Problem solving
- Compliance knowledge
- Office Suite software
Further information
References are available upon request
Citizenship status: Irish citizen
Timeline
Official Information Act Advisor
Accident Compensation Corporation
08.2021 - 11.2025
Secondment – Royal Commission Response Team
Oranga Tamariki
08.2020 - 01.2021
Assessor
Oranga Tamariki
07.2019 - 08.2020
Deputy Registrar
Ministry of Justice
01.2017 - 06.2019
Bachelor of Science - Cell and Molecular Bioscience and Psychology
Victoria University