JANE FENNELL
Stamford,Lincolnshire
Summary
A highly organised professional with senior-level skills and a strong background in customer service and team collaboration. Demonstrates excellent timekeeping, leadership, and motivation, with a proven ability to handle money and manage budgets effectively. Proficient in a range of software including Adobe Illustrator, Photoshop, AE10, AE14, Word, Excel, Axiom, Asana, Canva, and PowerPoint. Known for trustworthiness and compassionate empathy in all professional interactions. Committed to meeting tight deadlines while maintaining high standards of quality and communication.
Overview
21
21
years of professional experience
Work history
Founder and CEO
Pepper Ray Marketing & Website Design Ltd
London
03.2022 - Current
- Formed partnerships with key stakeholders to drive business growth.
- Drove sales through effective marketing strategies.
- Oversaw product development for superior market positioning.
- Built a robust online presence via digital marketing initiatives, increased brand visibility drastically.
- Fostered customer loyalty with excellent service standards and quality products.
- Implemented cost-saving measures, reduced operational expenses significantly.
- Sourced talent globally to diversify employee skillset and experience base.
- Maximized profits through strategic pricing adjustments and cost management techniques.
- Negotiated contracts with suppliers, secured competitive pricing and terms.
- Established company brand for improved visibility and recognition.
- Increased staff productivity by introducing efficient work protocols.
- Led team to achieve company objectives on time and within budget.
- Delivered exceptional results under pressure during peak business periods.
- Networked with industry leaders, cultivating mutually beneficial partnerships.
- Expedited issue resolution to minimise delays in project timelines.
- Implemented quality control measures, ensured adherence to standards.
- Steered teams through complex project phases to successful completion.
- Delivered high-quality results whilst adhering to strict deadlines and budget constraints.
Freelance Proofreader and Project Manager
JEF Proofreading
12.2018 - 04.2025
- I proofread and project manage for a number of marketing companies for social media accounts and website designs and build.
- Conducted final check before print run to prevent costly reprinting due to overlooked mistakes.
- Reviewed articles for spelling mistakes, resulting in polished documents ready for publication.
- I have worked on many projects since going freelance, including John Lewis magazines, Sudler Milan, Annual Reports, Kingfisher, Marketing companies, Fairy to name a few.
- Developed a solid understanding of industry terminology through regular proofing tasks.
- Liaised with design team regarding layout adjustments after proofing process, improving overall aesthetic appeal of publications.
- Revised translated materials against original texts, guaranteeing accurate representation of foreign language content.
- Provided quality assurance for publications by diligently checking for grammatical errors.
- Identified inconsistencies in data presentation, ensuring uniformity across all documents.
- Improved document clarity by meticulously proofreading various types of content.
- Streamlined document production processes by promptly addressing proofing queries from colleagues.
- Enhanced reader comprehension with thorough corrections of punctuation and syntax issues.
- Checked work for correct spelling, grammar and punctuation to maintain professional, correct copy.
- Cross-checked cited reference sources to ensure details were correct and up to date.
- Maintained subject matter expertise to increase editing and proofreading accuracy.
- Met strict writing and editing deadlines to achieve publishing timeframes.
- Fact-checked details to guarantee accurate, up-to-date written information.
- Certified accuracy, consistency and quality across digital and print copy through meticulous, methodical proofreading.
- Proofread and edited numerous documents per day using excellent planning and multitasking skills, achieving productivity targets.
Senior Artwork Proofreader
Imagenet (Coveris)
07.2009 - 11.2018
- I worked for Imagenet (Coveris) for 8 years with my leaving role as a Senior Artwork Proof Reader. This included running a team of 7 and ensuring artwork was met to our customers needs.
- I have a great knowledge of all the guidelines for Tesco, Sainsbury's, Gressingham Foods, Boots, Iceland and Asda.
- One of my roles as Senior Artwork Proof reader was to run the customer sign off days in the studio from an artwork and QC point of view. Obtaining their comments and feedback and then briefing this to the artwork and QC team.
- In my role as a Senior Artwork Proof Reader I had the responsibility of ensuring priorities were met within in the QC team, this involved contact with the Project Management team and Brand Guardians.
- I had daily input in the running of the studio, be that holding meetings to keep everyone in the loop, boosting moral, running priorities through the studio, artwork queries and helping out in other departments.
- I trained up all new starters for QC and showed customers and visitors our QC process in a presentation.
- I kept the team informed of guideline changes as well as being a hard worker and still proof reading.
- I actively worked to the Studio Activity Planner, ensuring the team were updated on workload and to ensure workload was met.
- I was a Project Administrator for the Tesco account before I was moved onto Proof Reading. This involved obtaining briefs for artworkers from Project Managers, dealing with queries, speaking with suppliers and printers, keeping up great customer service and working under pressure to tight deadlines.
- As well as Project Administrating Tesco I was also the Project Manager for the Republic of Ireland account at the same time which involved obtaining rough briefs from the suppliers, creating new briefs, being a first point of contact for the supplier, printer and Tesco and also invoicing work we had created.
- I also have great knowledge of the invoicing system and Administration department, enabling me to help out in peak periods.
- I originally started at Imagenet as Office Assistant and was promoted to Project Administrator within the first few months. My role as Office Assistant was to support the Studio Manager and Project Administrators in the office. I booked meeting rooms, dealt with the Managers receipts, ordered stock and assist the admin team when they were busy. I also ensured the Activity Planner was up to date with the Project Manager.
- I really enjoy working in the print industry and dealing with customers is a strong point of mine.
Creative Assistant
Hardwick Studios
03.2009 - 06.2009
- I worked at Hardwick Studios as a Creative Assistant. I worked there for 14 months and really enjoyed my job. However, I felt I needed to push myself further to learn more skills and responsibility.
- My role as Creative Assistant involved providing excellent customer service, either over the phone, face to face or via email.
- I was given briefs to work on for either picture research, artwork or permissions.
- Once I received the brief for picture research it was my job to keep to budgets, deadlines and the criteria needed. I would send a low resolution selection onto the customer and await their feedback.
- Once selections had been made it was my job to order the high resolution photos and create spreadsheets of all costings.
- When artwork briefs came in I would select an illustrator and create a brief for them with deadlines and a price for the job.
- I would then check all artwork roughs and finals before sending these onto the customer.
- With permission seeking I would have to contact copyright holders from many parts of the world, obtain permission and keep a log of this.
- Permission seeking involves a lot of organisation and being methodical as it was my responsibility to confirm usage with the customer.
- When we received a job I would be in charge of the purchase orders, so when the job was finished I would confirm the price to invoice.
- I used Word, Excel, Microsoft Office and Photoshop on a regular basis.
- With our most recent projects we had to do photo shoots, which involved me going on many shoots and ordering all of the props. This meant being very organised and keeping a record of all costings spent.
- I had to keep hardcopies of all documentation to send onto the customer. I kept a summary at the start of each folder, so if I was out of the office or if a customer had a query the answer would be on the summary page.
- I had to make sure deadlines and budgets were met, which involved keeping organised at all times.
- I had a diary board on my wall with a colour system, I felt this helped not only me in the office but others when working to deadlines and budgets.
- I also kept a job sheet which was updated every week. This list contained job numbers, work ongoing and work completed.
- It was also my job to keep a record of any stationary needed for ordering.
- Rutland
Receptionist
Oakham Medical Practice
01.2008 - 03.2009
- I then went to work from Oakham Medical Practice as a receptionist to develop my computer and administration skills.
- It was at Oakham Medical Practice where I obtained a Telephone Technique certificate, this taught me how to deal with many different conversations over the phone.
- My role at the Oakham Medical Practice was to work on the front desk either booking appointments, using the switchboard and face to face contact with patients.
- I had to file confidential documents, type letters to patients and frank the post.
Head Waitress / Bar Manager
The White Hart
Lyddington
12.2003 - 12.2007
- I worked at The White Hart in Lyddington, where I was made Head Waitress after 6 months and then promoted to full-time Bar Manager.
- My role involved organising staff, keeping a record of stock needed, meeting and greeting customers and to give great customer service.
- I also booked accommodation and taxis for customers.
Education
3 A-levels - English Literature, Photography and Design Technology
RUTLAND COLLEGE
Oakham, Rutland6 GCSE's - undefined
Musical instrument to grade 7 - undefined
Accordian
Telephone Technique certificate - undefined
Skills
- Senior level skills
- Organised and excellent time-keeping
- Till work, handling money
- Work well in a team
- Happy to work late if needed
- Photoshop
- Good knowledge of AE10
- Word
- Excel
- Axiom
- Illustrator
- Asana
- Adobe PDF
- Asana
- Canva
- Ae14
- Powerpoint skills
- Budget keeping
- Staying to tight deadlines
- Good communication
- Trust worthy
- Good customer service
- Enjoy responsibility
- Polite
- Boardroom presence
- Compassionate empathy
- Leadership and motivation
- Revision proficiency
- Microsoft word proficiency
- Concentration and focus
- Sentence structure understanding
- Font recognition
- Style guide familiarity
- Vocabulary knowledge
Personal Information
Date of birth: 02/10/87
Affiliations
- Fitness, gardening, singing and going for dinner with friends and family
Timeline
Founder and CEO
Pepper Ray Marketing & Website Design Ltd
03.2022 - Current
Freelance Proofreader and Project Manager
JEF Proofreading
12.2018 - 04.2025
Senior Artwork Proofreader
Imagenet (Coveris)
07.2009 - 11.2018
Creative Assistant
Hardwick Studios
03.2009 - 06.2009
Receptionist
Oakham Medical Practice
01.2008 - 03.2009
Head Waitress / Bar Manager
The White Hart
12.2003 - 12.2007
6 GCSE's - undefined
Musical instrument to grade 7 - undefined
Accordian
Telephone Technique certificate - undefined
3 A-levels - English Literature, Photography and Design Technology
RUTLAND COLLEGE
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