Summary
Overview
Work history
Education
Skills
Certification
Custom
Affiliations
Timeline
Generic

Jane Faulkner

Upton Scudamore,United Kingdom

Summary

Enthusiastic customer services manager with proven extensive experience in customer facing roles, retail and the retail food industry. Experienced professional with expertise in stock control and inventory management, open food counters, HACCP and food supply ordering.

Demonstrates strong leadership as a keyholder, with a proven track record in training and development, recruitment, and onboarding. Proficient in Microsoft Word, Excel, PowerPoint, and report writing; highly numerate and literate. Committed to leveraging skills to drive organisational success while pursuing opportunities for career advancement.

Overview

38
38
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work history

Assistant Manager

Storagebase/Storage King
02.2022 - 06.2025
  • All aspects of face to face Customer Service, including telephone sales and queries, incoming and outgoing emails and face to face contact.
  • Debt management
  • Managed daily operations to ensure smooth running of the office
  • Routine maintenance checking and reporting
  • Provided excellent customer service leading to repeat business and customer loyalty.
  • Maintained high standards of store cleanliness enhancing experience for customers.
  • Provided support to manager during audits, ensuring accurate reports.
  • Handled stock control duties diligently preventing overstocking or shortages.
  • Monitored health and safety measures for guaranteed compliance.

Assistant Team Manager

Waitrose
Warminster
02.2019 - 01.2022
  • Company Overview: Waitrose is a British supermarket chain, known for its high-quality food and customer service.
  • Running of whole branch whilst opened and closed
  • Running all of customer services.
  • Meat, fish, deli and bakery counters, cafe and welcome desk
  • Ensuring compliance and audit trails are adhered too
  • Ensuring that all food safety is adhered to.
  • Closely working with senior management team
  • Achieved operational efficiency with proper delegation of tasks.
  • Supported Team Manager in decision-making processes for better results.
  • Handled administrative duties whilst managing routine tasks effectively.
  • Managed workflow for optimum productivity.
  • Conducted regular performance reviews for 25 Partners with objectives to improve team skills.

Assistant Team Manager

Waitrose
Bath
04.2011 - 02.2019
  • Stock management and rotation
  • Ordering of fresh stock to sell on counters
  • Training of new Partners
  • Answering customers queries
  • Filleting and butchery of many items
  • Setting up counters from scratch to entice customers in with eye catching and seasonal displays.
  • Demonstrated product knowledge for informed customer recommendations.
  • Ensured cleanliness of counter area, maintaining professional appearance.
  • Improved customer satisfaction by providing prompt, friendly service.
  • Assisted in inventory management for optimal stock levels.
  • Helped customers locate products around the store enhancing shopping experience.

Dining Room Partner

Waitrose
Melksham
02.2010 - 02.2011
  • Dining room Partner, cooking meals for all Partners on duty.
  • Stock rotation, cleaning audits, maintenance of equipment
  • Started training on all open food counters; Meat and fish, Delicatessen, Bakery
  • Qualified as a Meat and Fish Specialist here, working on the course in my own time as I was only contracted to 8 hours per week.
  • Achieved consistent delivery of excellent dishes with meticulous attention to recipe details.
  • Trained junior cooks on various cooking techniques, enhancing their skill sets.
  • Devised creative ways to use seasonal produce in daily menus.

Accounts Worker

Colbert Smith Estate Agents
Wincanton
01.1994 - 01.1995
  • All aspects of office work
  • Handled customer queries effectively, ensuring their satisfaction.
  • Followed procedures diligently, resulting in fewer errors on the job.
  • Offered exceptional customer service to all guests.
  • Balanced till at the start and end of each shift guaranteeing correct cash handling.
  • Managed daily cash handling to maintain accurate financial records.

Accounts Worker

Stonehouse Engineering
Shepton Mallet
01.1993 - 01.1994
  • All aspects of office work

Chief Cashier

National Westminster Bank Plc
Crewkerne
01.1987 - 01.1993
  • Chief cashier
  • Key holder
  • Supervision of cash points

Education

O Levels - Home Economics, Math’s, English Language, English Literature, Human Biology, History of Art, French

St Anthonys Leweston
Sherborne
01.1982 - 01.1987

Level Two Teaching Assistant Qualification - Education

Wiltshire College
Trowbridge
01.2005 - 01.2006

Skills

  • Keyholder and Duty management
  • Training and development
  • Compliance awareness
  • Communication excellence
  • Supervisory expertise
  • Retail operations understanding
  • Customer relationship building
  • IT Proficiency
  • Staff management

Certification

  • Permanent Level 3 in Food Safety and Hygiene for Supervisors/Managers, 01/01/19
  • First Aid at Work, Expired
  • NVQ Level Three Diploma in Retail Skills, specialising in Meat and Fish

Custom

  • Cooking
  • Sewing
  • Baking
  • Working with seasonal fresh ingredients

Affiliations

  • Sewing
  • Baking; or cooking in general
  • Spending time with the best friends ever

Timeline

Assistant Manager

Storagebase/Storage King
02.2022 - 06.2025

Assistant Team Manager

Waitrose
02.2019 - 01.2022

Assistant Team Manager

Waitrose
04.2011 - 02.2019

Dining Room Partner

Waitrose
02.2010 - 02.2011

Level Two Teaching Assistant Qualification - Education

Wiltshire College
01.2005 - 01.2006

Accounts Worker

Colbert Smith Estate Agents
01.1994 - 01.1995

Accounts Worker

Stonehouse Engineering
01.1993 - 01.1994

Chief Cashier

National Westminster Bank Plc
01.1987 - 01.1993

O Levels - Home Economics, Math’s, English Language, English Literature, Human Biology, History of Art, French

St Anthonys Leweston
01.1982 - 01.1987

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Jane Faulkner