Jane Faulkner
Upton Scudamore,United Kingdom
Summary
Enthusiastic customer services manager with proven extensive experience in customer facing roles, retail and the retail food industry. Experienced professional with expertise in stock control and inventory management, open food counters, HACCP and food supply ordering.
Demonstrates strong leadership as a keyholder, with a proven track record in training and development, recruitment, and onboarding. Proficient in Microsoft Word, Excel, PowerPoint, and report writing; highly numerate and literate. Committed to leveraging skills to drive organisational success while pursuing opportunities for career advancement.
Overview
38
38
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Assistant Manager
Storagebase/Storage King
2022.02 - 2025.06
- All aspects of face to face Customer Service, including telephone sales and queries, incoming and outgoing emails and face to face contact.
- Debt management
- Managed daily operations to ensure smooth running of the office
- Routine maintenance checking and reporting
- Provided excellent customer service leading to repeat business and customer loyalty.
- Maintained high standards of store cleanliness enhancing experience for customers.
- Provided support to manager during audits, ensuring accurate reports.
- Handled stock control duties diligently preventing overstocking or shortages.
- Monitored health and safety measures for guaranteed compliance.
Assistant Team Manager
Waitrose
Warminster
2019.02 - 2022.01
- Company Overview: Waitrose is a British supermarket chain, known for its high-quality food and customer service.
- Running of whole branch whilst opened and closed
- Running all of customer services.
- Meat, fish, deli and bakery counters, cafe and welcome desk
- Ensuring compliance and audit trails are adhered too
- Ensuring that all food safety is adhered to.
- Closely working with senior management team
- Achieved operational efficiency with proper delegation of tasks.
- Supported Team Manager in decision-making processes for better results.
- Handled administrative duties whilst managing routine tasks effectively.
- Managed workflow for optimum productivity.
- Conducted regular performance reviews for 25 Partners with objectives to improve team skills.
Assistant Team Manager
Waitrose
Bath
2011.04 - 2019.02
- Stock management and rotation
- Ordering of fresh stock to sell on counters
- Training of new Partners
- Answering customers queries
- Filleting and butchery of many items
- Setting up counters from scratch to entice customers in with eye catching and seasonal displays.
- Demonstrated product knowledge for informed customer recommendations.
- Ensured cleanliness of counter area, maintaining professional appearance.
- Improved customer satisfaction by providing prompt, friendly service.
- Assisted in inventory management for optimal stock levels.
- Helped customers locate products around the store enhancing shopping experience.
Dining Room Partner
Waitrose
Melksham
2010.02 - 2011.02
- Dining room Partner, cooking meals for all Partners on duty.
- Stock rotation, cleaning audits, maintenance of equipment
- Started training on all open food counters; Meat and fish, Delicatessen, Bakery
- Qualified as a Meat and Fish Specialist here, working on the course in my own time as I was only contracted to 8 hours per week.
- Achieved consistent delivery of excellent dishes with meticulous attention to recipe details.
- Trained junior cooks on various cooking techniques, enhancing their skill sets.
- Devised creative ways to use seasonal produce in daily menus.
Accounts Worker
Colbert Smith Estate Agents
Wincanton
1994.01 - 1995.01
- All aspects of office work
- Handled customer queries effectively, ensuring their satisfaction.
- Followed procedures diligently, resulting in fewer errors on the job.
- Offered exceptional customer service to all guests.
- Balanced till at the start and end of each shift guaranteeing correct cash handling.
- Managed daily cash handling to maintain accurate financial records.
Accounts Worker
Stonehouse Engineering
Shepton Mallet
1993.01 - 1994.01
- All aspects of office work
Chief Cashier
National Westminster Bank Plc
Crewkerne
1987.01 - 1993.01
- Chief cashier
- Key holder
- Supervision of cash points
Education
O Levels - Home Economics, Math’s, English Language, English Literature, Human Biology, History of Art, French
St Anthonys Leweston
Sherborne 1982.01 - 1987.01
Level Two Teaching Assistant Qualification - Education
Wiltshire College
Trowbridge 2005.01 - 2006.01
Skills
- Keyholder and Duty management
- Training and development
- Compliance awareness
- Communication excellence
- Supervisory expertise
- Retail operations understanding
- Customer relationship building
- IT Proficiency
- Staff management
Certification
- Permanent Level 3 in Food Safety and Hygiene for Supervisors/Managers, 01/01/19
- First Aid at Work, Expired
- NVQ Level Three Diploma in Retail Skills, specialising in Meat and Fish
Custom
- Cooking
- Sewing
- Baking
- Working with seasonal fresh ingredients
Affiliations
- Sewing
- Baking; or cooking in general
- Spending time with the best friends ever
Timeline
Assistant Manager
Storagebase/Storage King
2022.02 - 2025.06
Assistant Team Manager
Waitrose
2019.02 - 2022.01
Assistant Team Manager
Waitrose
2011.04 - 2019.02
Dining Room Partner
Waitrose
2010.02 - 2011.02
Level Two Teaching Assistant Qualification - Education
Wiltshire College
2005.01 - 2006.01
Accounts Worker
Colbert Smith Estate Agents
1994.01 - 1995.01
Accounts Worker
Stonehouse Engineering
1993.01 - 1994.01
Chief Cashier
National Westminster Bank Plc
1987.01 - 1993.01
O Levels - Home Economics, Math’s, English Language, English Literature, Human Biology, History of Art, French
St Anthonys Leweston
1982.01 - 1987.01