Jane Elizabeth Halle
Christchurch
Summary
Experienced customer-facing professional with over 25 years of leadership, communication, and relationship-management experience across hospitality and education. Delivers exceptional guest experiences through effective front-of-house operations and conflict resolution. Builds positive relationships with diverse clientele, enhancing customer satisfaction. Multilingual communicator with a talent for conflict resolution and team leadership. Drives successful outcomes through training and mentoring, fostering a collaborative environment. Demonstrates adaptability and problem-solving skills, ensuring smooth operations in dynamic settings.
Overview
2027
2027
years of professional experience
Work History
Assistant Front of House Manager
Captain’s Club Hotel
01.2023 - Current
- Support the management of front-of-house operations in a busy independent hotel.
- Deliver a high standard of guest service, ensuring a positive customer experience from reservation to departure.
- Handle guest enquiries, requests, and complaints professionally and efficiently.
- Complete check-ins, and check-outs.
- Support and coordinate front-of-house staff to ensure smooth daily operations.
- Build strong relationships with guests and maintain high levels of customer satisfaction.
- Contribute to maintaining hotel standards and operational efficiency.
Secondary School Teacher (Modern Foreign Languages and English. Direct Instruction. Child Development and Health and Social Care)
Various Secondary Schools and Alternative Provisions
01.2001 - 01.2023
- Delivered high-quality teaching in Spanish, English, Direct Instruction and Functional Skills.
- Developed exceptional communication and interpersonal skills through daily interaction with students, parents, colleagues, and external stakeholders.
- Managed challenging situations calmly and professionally while maintaining positive outcomes.
- Organised events, meetings, and educational activities requiring strong planning and customer-service skills.
- Built positive relationships with diverse groups and supported individuals from a wide range of backgrounds.
- Demonstrated adaptability, resilience, and problem-solving in fast-paced environments.
Head of Spanish
Ringwood School
09.2003 - 07.2007
- Led the Spanish department and managed curriculum planning, delivery and assessment.
- Mentored and supported colleagues to achieve departmental objectives.
- Oversaw administrative processes and quality standards.
- Developed leadership, organisational, and staff-management skills.
Alternative Provision Experience
Leo Training and Empowering Youth
- Supported students in alternative educational settings to enhance their learning experiences.
- Exhibited empathy and patience while building strong relationships with students and staff.
- Navigated complex situations with diplomacy and effective communication to resolve conflicts.
- Teaching of Functional Skills Maths and English.
- Oversaw operations of two educational programmes, which have since been closed.
Education
PGDip Pastoral Leadership -
University of Buckingham
01-2021
AS Level - Psychology
01-2015
PGCE - Modern Foreign Languages
University of Bristol
01-2000
BA (Hons) - Spanish and Italian
University of Portsmouth
01-1999
A-levels - French, Spanish, English Literature
Corfe Hills School
01-1995
GCSE -
Corfe Hills School
01-1993
Skills
- Customer service excellence
- Front of house operations
- Team leadership and support
- Complaint resolution
- Reception and administrative support
- Multilingual communication
- Conflict resolution
- Training and mentoring
- Booking and reservation systems
- Problem solving under pressure
Languages
English
Spanish
French
Italian
Custom
Experienced in working with people from diverse cultural and social backgrounds., Strong verbal and written communication skills., Proven leadership experience in both hospitality and education sectors., Available for roles in customer service , guest relations, reception, sales and guest experience.
Timeline
Assistant Front of House Manager
Captain’s Club Hotel
01.2023 - Current
Head of Spanish
Ringwood School
09.2003 - 07.2007
Secondary School Teacher (Modern Foreign Languages and English. Direct Instruction. Child Development and Health and Social Care)
Various Secondary Schools and Alternative Provisions
01.2001 - 01.2023
Alternative Provision Experience
Leo Training and Empowering Youth
PGDip Pastoral Leadership -
University of Buckingham
AS Level - Psychology
PGCE - Modern Foreign Languages
University of Bristol
BA (Hons) - Spanish and Italian
University of Portsmouth
A-levels - French, Spanish, English Literature
Corfe Hills School
GCSE -
Corfe Hills School