Jane Deeming
Willenhall,West Midlands
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed.
Overview
35
35
years of professional experience
Work history
Team Leader / Support Worker
Cheshire Care Services
Oldbury, West Midlands
11.2019 - Current
- Successfully empowered individuals to pursue hobbies and leisure activities, such as shopping and creative activities.
- Prepared tasty and healthy meals to meet dietary requirements.
- Collaborated with clients to clean house and prepare meals with person-centred care approach.
- Determined ongoing patient safety, promptly reporting concerns about abuse or safeguarding issues to care managers.
- Monitored physical and emotional wellbeing of individuals, reporting changes to care managers.
- Met needs of clients with learning difficulties and handled challenging behaviours.
- Offered clinical support from wound care to medication administration.
- Worked in close partnership with families, friends and carers to improve care plan effectiveness.
- Assisted in all aspects of personal hygiene, prioritising patient dignity, privacy and independence.
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
- Monitored patient symptoms and progress to boost health outcomes.
- Actively contributed to personalised support planning, presenting new opportunities to achieve maximum choice and control in service users' lives.
- Updated first aid training to protect client welfare.
- Delivered on care plan goals while responsibly managing client budget.
- Assisted in all aspects of personal care while encouraging independence and activity appropriate to individual ability.
- Documented accurate and updated caseload records and reports to streamline process.
- Maintained high levels of patient morale, providing guidance and encouragement through physical and emotional support.
- Carried out supervisions with staff team.
- Carried out risk assessments
- Updated support plans
Catering assistant
Cabin Cafe
Willenhall, West Midlands
11.2016 - 09.2019
- Boosted customer satisfaction by preparing dishes to exact dietary needs.
- Followed prescribed methods of portioning and presentation, consistently meeting customer expectations.
- Addressed customer questions and concerns with knowledge of menu items, ingredients and allergens.
- Maintained skills across various kitchen roles, providing support in alternative positions during staff absences.
- Prepared service area and kitchen equipment as directed.
- Applied highest standards of food safety, consistently maintaining hygiene ratings of 4.
- Operated cash register to quickly process sales, maintaining excellent customer service levels.
- Inspected kitchen equipment and tools, promptly reporting malfunctions to prevent inefficiencies.
- Served food and beverages to dining guests with outstanding customer service.
- Carefully prepared ingredients in accordance with menus, portion control and agreed quality standards.
- Ensured cleanliness and usability of crockery, cutlery and utensils for smooth-running, high-functioning kitchen operations.
- Managed food delivery processes, maintaining efficient storage solutions and meticulous stock rotation to reduce waste.
- Maintained high standards of food hygiene through regular checks of fridge and freezer temperatures.
- Upheld outstanding levels of cleanliness through methodical clean-as-you-go approach.
- Stored incoming deliveries following best inventory practices.
- Handled complaints related to catering services during events.
Catering Assistant
Let’s Eat Cafe
Wednesbury, West Midlands
10.2013 - 09.2016
- Carefully prepared ingredients in accordance with menus, portion control and agreed quality standards.
- Maintained high standards of food hygiene through regular checks of fridge and freezer temperatures.
- Boosted customer satisfaction by preparing dishes to exact dietary needs.
- Served food and beverages to dining guests with outstanding customer service.
- Ensured cleanliness and usability of crockery, cutlery and utensils for smooth-running, high-functioning kitchen operations.
- Addressed customer questions and concerns with knowledge of menu items, ingredients and allergens.
- Inspected kitchen equipment and tools, promptly reporting malfunctions to prevent inefficiencies.
- Managed food delivery processes, maintaining efficient storage solutions and meticulous stock rotation to reduce waste.
- Prepared service area and kitchen equipment as directed.
- Carefully prepared ingredients based on menus, portion control and agreed quality standards.
- Upheld outstanding levels of cleanliness through methodical clean-as-you-go approach.
- Mastered skills across various kitchen roles, providing support in alternative positions during staff absences.
- Applied highest standards of food safety, consistently maintaining hygiene ratings of 5.
- Followed prescribed methods of portioning and presentation, consistently meeting customer expectations.
- Operated cash register to quickly process sales, maintaining excellent customer service levels.
- Prepared food for high-capacity events to strict schedules.
- Stored incoming deliveries following best inventory practices.
- Handled complaints related to catering services during events.
Lunchtime supervisor
Sandwell Council
Oldbury, West Midlands
09.2008 - 07.2012
- Promoted and supervised playground activities encouraging maximal student interaction.
- Planned games and activities to occupy large student groups.
- Estimated meal quantities accurately to reduce food waste.
- Tracked dining room and toilet queues to achieve smooth traffic flows.
- Assisted Special Educational Needs and Disabilities (SEND) students during mealtimes.
- Helped pupils find seating during busy dining hall hours.
- Reduced anxiety for younger and SEND pupils by employing clear communication and calming strategies.
- Set up and cleaned dining areas to promote food safety.
- Inspired students to eat wholesome and nutritious meals.
- Handled spillages and accidents with calm and composure.
- Promoted positive manners by enforcing lunchroom rules and promptly addressing negative student behaviour.
- Observed playground for potential dangers and approached unauthorised personnel on academy grounds.
- Monitored cafeteria areas to reduce hazards and prevent overcrowding.
- Managed dietary requirements and allergen issues.
Administration Supervisor
Pennington Insurance Brokers
Great Bridge, West Midlands
05.1988 - 12.1996
- Maintained strong working relationships with group and partner companies.
- Monitored department workload, coordinating activities to minimise resource concerns.
- Planned, coordinated and optimised administrative procedures.
- Controlled, monitored and documented administrative processes and procedures.
- Prepared periodic reports .
- Resolved issues as they arose for smooth daily management of administrative operations.
- Purchased office supplies and maintained reliable supplier relationships.
- Created and submitted progress reports to upper management.
Education
A-Levels - English Language
St Philips Sixth Form
Birmingham 09/1984 - 06/1987
A-Levels - English Literature
St Philips Sixth Form College
Birmingham 09/1984 - 06/1987
GCSEs - Mathematics
Oldbury High School
Oldbury 09/1979 - 05/1984
GCSEs - English Language
Oldbury High School
Oldbury 09/1979 - 05/1984
GCSEs - History
Oldbury High School
Oldbury 09/1979 - 05/1984
Skills
- Team supervision
- Client support
- Food handling and sanitization
- Superior communication skills
- Problem-solving
Languages
British Sign Language
Elementary
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Team Leader / Support Worker
Cheshire Care Services
11.2019 - Current
Catering assistant
Cabin Cafe
11.2016 - 09.2019
Catering Assistant
Let’s Eat Cafe
10.2013 - 09.2016
Lunchtime supervisor
Sandwell Council
09.2008 - 07.2012
Administration Supervisor
Pennington Insurance Brokers
05.1988 - 12.1996
A-Levels - English Language
St Philips Sixth Form
09/1984 - 06/1987
A-Levels - English Literature
St Philips Sixth Form College
09/1984 - 06/1987
GCSEs - Mathematics
Oldbury High School
09/1979 - 05/1984
GCSEs - English Language
Oldbury High School
09/1979 - 05/1984
GCSEs - History
Oldbury High School
09/1979 - 05/1984
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