Summary
Overview
Work history
Education
Skills
Affiliations
Certification
References
Timeline
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JANE CALLAN

JANE CALLAN

Hertfordshire

Summary

Accomplished professional with extensive expertise in VIP and high-net-worth client service, known for discretion and professionalism. Demonstrates exceptional team leadership and mentorship, with a proven track record in inflight luxury service delivery and emergency crisis handling. Skilled in crew training and development, project coordination, and maintaining calm under pressure. Committed to 24/7 availability and flexibility, with outstanding communication skills.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Overview

2026
2026
years of professional experience
1
1
Certification

Work history

Flight Service Manager

Virgin Atlantic Airways
Gatwick
01.2005 - Current
  • Executed outstanding Virgin Atlantic service across all cabin classes, especially in Upper Class catering to high-net-worth individuals, royalty, and celebrities.
  • Directed inflight operations as senior cabin manager on international long-haul flights, guaranteeing complete adherence to safety protocols and aviation regulations.
  • Conducted detailed pre-flight briefings, reinforcing safety standards, security procedures, medical readiness, and service expectations
  • Served as principal decision maker for onboard incidents, emergencies, and service recovery, maintaining calm, decisive leadership.
  • Managed and coached diverse cabin crew teams, promoting a culture of discretion, excellence and professionalism
  • Liaised with flight crew, ground operations and the Operation Control Centre to ensure a seamless customer journey
  • Represented Virgin Atlantic’s brand as a frontline ambassador, balancing safety with elevated guest service

Cabin Crew Training Instructor

Virgin Atlantic Airways
  • Conducted both introductory and advanced training sessions for cabin crew, featuring upper class upgrade programmes.
  • Focused on luxury service delivery, enhancing guest experience and operational standards.

Project Lead – Upper Class Upgrade Initiative

Virgin Atlantic Airways
  • Co-ordinated logistics and cross departmental planning for the roll out of new upper class cabin, products and services.
  • Managed operational readiness and conducted crew briefings to secure seamless delivery.

Vaccinator (Temporary Contract)

NHS
04.2020 - 11.2020
  • Engaged in temporary role to remain active while flights were grounded.
  • Assisted in Covid-19 vaccination programme delivery
  • Delivered vaccines in high-throughput clinics.
  • Delivered calm reassurance and support to the public during critical national healthcare initiative


Education

BSc - Business and Finance

Oxford Brookes University
Oxford, Oxfordshire

Skills

  • Luxury clientele support
  • Professionalism and discretion
  • Team leadership and mentorship
  • Inflight luxury service delivery
  • Emergency and crisis handling
  • Crew training and development
  • Project co-ordination
  • 24/7 availability and flexibility
  • Calm under pressure
  • Communication skills

Affiliations

  • I am passionate about travel and the discovery of new destinations, cultures and cuisines – whether skiing in the mountains, water skiing, canoeing along rivers or uncovering hidden gems across the globe.
  • I also enjoy creative interiors projects such as curtain, cushion and blind making
  • Walking my fun and adoring dog, Darcy

Certification

With a great love for the sea, I hold an ICC (International Certificate of Competence) sailing licence. I am also a PADI certified diver. I particularly enjoy skippering small yachts, embracing the responsibility of navigation and the teamwork involved in life onboard.

References

References available upon request.

Timeline

Vaccinator (Temporary Contract)

NHS
04.2020 - 11.2020

Flight Service Manager

Virgin Atlantic Airways
01.2005 - Current

Cabin Crew Training Instructor

Virgin Atlantic Airways

Project Lead – Upper Class Upgrade Initiative

Virgin Atlantic Airways

BSc - Business and Finance

Oxford Brookes University

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JANE CALLAN