Accomplished professional with extensive expertise in goals and performance, mentoring and coaching, and relationship building and management. Demonstrates a strong ability in business development and planning, compliance knowledge, and employee engagement.
Skilled in stakeholder management, training development, performance management, and talent acquisition. Proficient in diversity and inclusion practices, employment law expertise, recruitment strategies, networking and eventing. Adept at workforce planning and succession planning to drive organisational success. Committed to fostering inclusive environments while achieving strategic objectives.
Driven professional with knack for leadership and team collaboration, excelling in strategic planning and problem-solving. Adept in project management and fostering productive work environments. Committed to driving growth and achieving organisational goals.
Overview
25
25
years of professional experience
1
1
year of post-secondary education
Work history
Department Manager Level 2
Primark
Preston, Lancashire
01.2023 - Current
Inter-brand communication to maximise stock holding and sell thru.
Managed stock levels to prevent stock loss and stocktake execution.
Boosted overall performance with regular training workshops.
Handled customer complaints for improved satisfaction rates.
Delegated assignments to maximise individual strengths.
Established key performance indicators to monitor progress.
Revitalised sales strategy with innovative tactics to remain competitive.
Coordinated inter-departmental collaborations, resulting in cohesive projects.
Fostered positive work environment, enhancing team cohesion.
Developed department goals aligned with company vision.
Reduced operational delays with proactive scheduling.
Improved staff morale by implementing regular feedback sessions.
Organised department tasks for increased productivity.
Allocated resources, optimising department efficiency.
Conducted team meetings to improve internal communication.
Trained new recruits for seamless integration.
Set daily priorities and communicated targets, motivating teams to achieve them.
Delegated tasks and reacted to changing workloads to maintain efficient operations.
Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
Audit preparation and execution to ensure deliverables achieved.
Evaluated sales trends and identified growth areas to increase profits.
Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
Recruited and trained department staff to boost employees productivity.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Delivered high visual standards of garment presentation and stock levels for appealing customer displays.
Loss prevention, Health & Safety, & Cash Office responsible.
Translated senior management directives into actionable front-line policies and implemented changes with staff.
Organised financial and operational data to help with yearly budgeting and planning.
Regional Recruitment Assessor
Primark
Preston , Lancashire
08.2022 - 01.2023
Improved client satisfaction by providing thorough and timely feedback on candidate performance during assessments.
Reviewed and updated existing assessment methodologies to improve effectiveness.
Demonstrated exceptional attention to detail when evaluating candidates' skills which ensured only qualified individuals were selected for positions.
Kept accurate records of all assessments conducted, aiding transparency and accountability in recruitment processes.
Adhered strictly to ethical guidelines whilst conducting assessments to maintain integrity in results obtained.
Streamlined overall evaluation process by introducing new technologies into workflow.
Develop & maintain strong stakeholder relationships to enable requirements met and best candidate fit.
Use of Brassring, AON, LinkedIn, Excel as tools to source, advertise, network and attract candidates.
Maintained up-to-date knowledge of assessment criteria and industry standards, ensuring fair evaluation.
Consistency in approach throughout employee life cycle, positively promoting brand, focussing on candidate satisfaction, increasing brand awareness and loyalty.
Provided constructive criticism during feedback sessions after evaluations, fostering environment of continuous learning amongst candidates.
Ensured compliance with data protection laws during all stages of assessment procedures thus safeguarding company's reputation against potential legal issues related to privacy infringement.
Identified skill gaps among assessed candidates effectively; this allowed us to recommend appropriate training or development programs.
Liaised effectively with HR department when planning assessments; this resulted in smooth coordination between teams involved in hiring processes.
Maintained accurate records of assessment outcomes, contributing to data-driven decision-making.
Area Manager
Clarins UK Ltd
Lancashire/North Yorkshire/Cheshire/North Wales , LAN
02.2010 - 06.2020
Management of 23 accounts across,7 retail store groups.
Covering North West, North Yorkshire, Cheshire and North Wales. Over 6 million turnover, 23 direct contacts, wider management of 67 employees.
Development of area performance strategy to drive service and improve customer experience, through innovative activity, bespoke initiatives and promotions.
Monitoring sell-in and sell-thru within each account through close stock management. Predicting trends, bestsellers, enhancing slow selling products to maximise sales and achieve targets consistently year on year.
Consistency in training, and use of digital platforms to enhance team skills, improving customer journey, and repeat business, my area hitting all brand KPIs within first 6 months of usage.
Networking and Event hosting to increase brand exposure within new forums such as Health, Leisure and Education.
Development and promotion of well-being and treatment arena, to increase brand awareness within area and region.
Organisation, Planning and Coaching.
Recruitment, Development and promotion of brand specialist and managers, to enhance performance within each account. Working to time frames to minimise loss of revenue.
Conducting performance review and management of HR related issues.
Encouragement of consistent assessment, evaluation and improved focus within each account and team, to maintain target achievement and success.
Adopted sustainable practices within organisation enhancing corporate social responsibility image.
Ensured compliance with all regulatory standards to maintain brand reputation.
Monitored competition closely, staying ahead in market trends and consumer behaviour.
Handled crisis situations promptly and efficiently, minimising potential risk or damage.
Promoted positive work environment which increased employee retention rate.
Streamlined operations by introducing innovative managerial procedures.
Implemented cost-effective measures, resulting in significant savings.
Fostering culture of continuous improvement within organisation.
Led multiple teams across different areas, fostering collaboration and communication.
Conducted regular performance reviews, leading to increased staff satisfaction.
Analysed sales data regularly for informed decision-making processes.
Liaised regularly with senior management to discuss operational updates and improvements.
Coordinated several successful marketing campaigns contributing to market expansion.
Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
Upskilled staff through targeted training opportunities, enhancing team capabilities.
Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
Drove revenue increases and team morale by developing and deploying incentivised sales contests.
Created and implemented best practice policies and processes to aid operational performance.
Assistant Brand Manager
Arcadia Group Topshop
Manchester City Centre, MAN
08.2007 - 02.2010
Compiled product, market and customer data to forecast accurate sales.
Motivated team members to continuous improvement in promoting and selling target products.
Planned, implemented and tracked sales.
Sales and operation focused.
Flagship store management 23million turnover & 237 team members.
People recruitment, training and management.
Daily operation to ensure maximum productivity.
Event planning, and execution.
Assistant Sales Manager
Selfridges & Co
Manchester City Centre, MAN
08.2000 - 08.2007
Customer service focused.
Coordinated all department functions for team of 70 plus employees
Multi-million turnover departments.
Concession and beauty brand review and management.
Business development with external concession management.
High profile store
Team, time and attendance management
Recruitment, training and review of team
Brand event and group promotion.
Stock management
Education
A-Levels - English Language, Business Studies, Biology
Blackburn 6th Form College
GCSE -
Westholme School
CIPD Level 5 HR & People Management - Human Resources
CIPD
London
08.2023 - 01.2025
Skills
Goals and performance
Mentoring and coaching
Relationship building and management
Business development and planning
Compliance knowledge
Employee engagement
Stakeholder management
Training development
Performance management
Talent acquisition
Diversity and inclusion practices
Employment law expertise
Recruitment strategies
Networking and Eventing
Workforce planning
Succession planning
Custom
References
References available upon request.
Timeline
CIPD Level 5 HR & People Management - Human Resources
CIPD
08.2023 - 01.2025
Department Manager Level 2
Primark
01.2023 - Current
Regional Recruitment Assessor
Primark
08.2022 - 01.2023
Area Manager
Clarins UK Ltd
02.2010 - 06.2020
Assistant Brand Manager
Arcadia Group Topshop
08.2007 - 02.2010
Assistant Sales Manager
Selfridges & Co
08.2000 - 08.2007
A-Levels - English Language, Business Studies, Biology