Summary
Overview
Work history
Education
Skills
Timeline
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Jane Braithwaite

Melrose Gait, Galashiels,Selkirkshire

Summary


I have worked in the care industry for the last 8 years as a part of a team which I have enjoyed but I am now looking for a change of environment.


Working with people is something I have always done and enjoyed, helping to find solutions in creative and effective ways. I am an approachable person with a chatty personality.


As a member of Girl Guiding I was a Rainbow leader for 5 years. At the beginning of Covid I gave this up but continued to support the new Leader with the Rainbow Accounts and submitting them to OSCR each year.


Marks and Spencers has been my favourite shop for a very long time and I would feel proud to have the opportunity to be apart of your team.


Overview

19
19
years of professional experience

Work history

Support care worker

Brothers of Charity
Galashiels, The Scottish Borders
04.2017 - Current
  • Administered medication according to prescribed schedules, ensuring health maintenance.
  • Responded rapidly during emergencies ensuring timely medical intervention.
  • Established supportive relationships with Client's, fostering trust and communication.
  • Assured proper nutrition by preparing meals as per dietary requirements of each individual client.
  • Developed personalised care plans in consultation with health professionals tailoring service provision according to individual needs.
  • Collaborated efficiently with multidisciplinary teams for optimal patient care planning.
  • Maintained a clean, safe environment for Client's comfort and safety.
  • Transported clients to medical appointments or other necessary errands thereby providing indispensable logistical support.
  • Assisted clients with daily activities for improved quality of life.
  • Facilitated social outings, promoting community integration and mental wellbeing
  • Offered emotional support during challenging times, facilitating better coping mechanisms.
  • Promoted patient independence through encouragement and guidance in performing tasks.
  • Assisted in all aspects of personal hygiene, prioritising patient dignity, privacy and independence.
  • Monitored physical and emotional wellbeing of individuals, reporting changes to care managers.
  • Followed strict safeguarding regulations to ensure safe, secure handling of service users.
  • Built strong patient relationships through compassionate care and friendly rapport building.
  • Worked in close partnership with families and carers to improve care plan effectiveness.
  • Met needs of clients with learning difficulties and handled challenging behaviours.
  • Kept up to date records in daily diaries.
  • Updated first aid training.Prioritised person-centred care to maximise independence for clients with dementia and limited mobility.
  • Built meaningful rapport with service users with range of conditions.

Telephone answering service operator

Spark Energy
Selkirk, The Scottish Borders
11.2016 - 04.2017
  • Handled all incoming enquiries professionally building up excellent rapport with clients.
  • Updated customer accounts regularly, providing accurate billing information for the finance team.
  • Assisted customers with product inquiries to increase sales potential.
  • Mastered use of telephone equipment to optimise efficient communication.
  • Managed high call volumes whilst maintaining a positive attitude and professional demeanour.
  • Improved customer satisfaction by promptly answering calls and addressing queries.
  • Resolved complaints swiftly, ensuring customer satisfaction and loyalty.
  • Answered caller questions, escalating to proper department for more complex inquiries.
  • Maintained detailed records of bookings, ensured accurate billing processes.
  • Helped with client onboarding by opening billing accounts and attaching payment methods.
  • Facilitated smooth billing processes by receiving meter readings.
  • Gave customer satisfaction through timely resolution of billing. queries.

Additional Needs Assistant

Scottish Borders Council
Selkirk, The Scottish Borders
04.2006 - 11.2016
  • Contributed to improving pupils numeracy skills through one-on-one support.
  • Supported learning activities for positive student engagement.
  • Provided individual support to pupils with special needs, enabling tailored learning experiences.
  • Assisted basic first aid provision; safeguarded pupils' wellbeing at all times.
  • Helped maintain classroom discipline, fostering a conducive learning atmosphere.
  • Improved literacy levels with targeted reading sessions.
  • Monitored pupils behaviour during breaks, ensuring a safe play environment.
  • Set-up equipment and gathered teaching materials to prepare for lessons.
  • Supervised pupils during lunchtimes and educational visits.
  • Oversaw safety of children, promoting and safeguarding welfare in and outside the classroom.
  • Built strong rapport with pupils by attending to personal needs, including social, hygiene and welfare matters.
  • Monitored children in spaces between classes, keeping disruptions to minimum.
  • Assisted teacher with using support equipment and computers during lessons.
  • Offered pupils personalised support during in-class activities and projects.

Education

SVQ Level 3 - Social Services and Health Care

Scottish Borders College
Scottish Borders
06/2021 - 04/2022

PDA - Classroom Assistant

Scottish Borders College
Scottish Borders
09/2006 - 06/2007

Bachelor of Arts - Design

Staffordshire University
Stoke-on-Trent
09/1990 - 06/1993

Skills

  • Problem solving
  • Time management
  • Personalised support
  • Behaviour monitoring
  • First Aid
  • Cash handling
  • Attention to detail
  • Decision-Making aptitude
  • Communication
  • Team work
  • Health and Safety Compliance
  • Food hygiene training

Timeline

Support care worker

Brothers of Charity
04.2017 - Current

Telephone answering service operator

Spark Energy
11.2016 - 04.2017

Additional Needs Assistant

Scottish Borders Council
04.2006 - 11.2016

SVQ Level 3 - Social Services and Health Care

Scottish Borders College
06/2021 - 04/2022

PDA - Classroom Assistant

Scottish Borders College
09/2006 - 06/2007

Bachelor of Arts - Design

Staffordshire University
09/1990 - 06/1993

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Jane Braithwaite