Jane Ashcroft

• Provision of coaching and guidance on how to identify further opportunities for development of the skills and behaviours required by the apprenticeship and working with apprentices and employers to document evidence of progress.

• Monitoring and delivering on all ESFA compliance and Ofsted standards Intent, Implementation and Impact.

• Undertook completion of recording data, (familiar with Maytas and Bud) on university systems as well as developing a personal tracker to audit and oversee learner progress. This included capturing data for required functional skills, organising and documenting tripartite meetings (ensuring completion within 12 weeks) checking academic progress and embedding apprenticeship themes either aligned with programme structure or relevant news or current affairs.

• Over 5 years experience as an apprenticeship coach, facilitating the introduction of the coach role for the first time to the School of Health, Care and Life Sciences, by coordinating the initial meetings with key stakeholders (internal - academics and external employers / mentors) advising on the role and support of the coach and undertaking personal development to become familiar with the various Knowledge, Skills and Behaviours (KSB's) across all standards within new area of knowledge at Levels 4, 5, 6 and 7.

• Diligently checked learner understanding of membership of professional bodies. Typically these were as part of the Gateway check undertaken, towards the end of the apprenticeship, when successful learners could apply for membership to CMI and HCPC for example.

• Designed and launched a 'beginning to end' (from onboarding, including first day of learning to End Point Assessment EPA) coaching programme. Communicating university expectations and learner requirements, qualifying expected standards to meet compliance continuity, (incorporating Education, Skills and Funding Agency ESFA changes) as well as how to evidence KSB development and portfolio evidence of learner outcomes.

• Attended apprenticeship meetings with the School, working closely with university and employer representatives to accurately report on apprenticeship progression.

• Inaugurated, developed and maintained these relationships managing 'at risk' learners including those who may require a Break in Learning, or vulnerable to withdrawal. Provided advice on academic programme structure, co-ordinated necessary actions to ensure complete support for learners was facilitated, including additional academic support, and/or intervention of specialist support for learners with Special Educational Needs and Disabilities (SEND)

• Represented the university with the Employer Partnerships Engagement Manager at Recruitment events responding to specific enquiry management about the role of the Coach from prospective apprentices and employers, supporting engagement and application to meet recruitment targets.

• Demonstrated skills in modifying coaching style to accommodate apprentices different learning styles in both 1:1 and cohort sessions, in person and via Teams, and promoting Intent, Impact and Implementation understanding.

• Planned designed and promoted a bespoke training programme for Mentors, following feedback from new mentors requiring more guidance. Shared the opportunity with other coaches across the directorate to invite their new mentors. After an initial registration of 80 mentors, 62 attended, and reported favourable feedback via a Google Form, indicating the session had been useful and had met their expectations, and requested additional future sessions. Senior Management requested my involvement in building an 'off the shelf' training session including a talking head video.

• Prepared detailed reports for Senior Management Team, streamlined decision-making processes using various software applications proficiently.
• Organised important meetings, including material preparation, notes, and minute taking, leading to improved communication across departments.
• Providing strong attention to detail and exemplary customer service handling negotiations with service agencies.
• Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
• Represented university at seminars, conferences and business events.

Following the death of both my parents within 9 months.

• Increased student recruitment numbers from highly qualified applicants year on year by offering reliable and consistent information in a timely manner that resulted in trusted working relationships internally and externally and by employing effective questioning and active listening skills.

• Line Managed the student ambassador scheme from recruitment, training and ongoing monitoring. Improving efficiency and promoting EDI.

• Led various project teams both short and long term resulting in producing promotional videos, new training procedures, ‘buddying schemes', introducing new software working with the developer to adapt Smarteezie for call conversion purposes, designed and delivered complete staff training.

• Monitored the student ambassador 6 figure budget, authorised payments and processed agent commission - which required detailed review and analysis of commission claim data versus student registration.

• Responsible for the maintenance and updating of the university website 'International Country pages' through the content management system (CMS)

• Responsible for the maintenance and updating of the university website 'International Country pages' through the content management system (CMS)

• Managed six-figure trade fund and forecasting for the Independent Wholesale business (2006)

• Achieved the top-performing region for revenue growth post major business reorganisation (2005)

• Successfully negotiated Philadelphia co-branded sandwich resulting in +15% sales. (2004)

• Won an additional 10 tonnes of Terrys Chocolate Orange by gaining new product listings (2003)

• Presented a “Back to the Future” team incentive to refocus objectives and encourage sales of higher added value, improving equipment placements +75% from the previous year (2002)

• Negotiated and won 5 new hospital contracts, delivering an incremental £1.5M (1999-2001)