Jana Muranicova
Acton
Summary
Accomplished professional with a strong focus on guest experience and service excellence, adept at managing front of house operations and handling customer complaints with efficiency. Demonstrates exceptional operational oversight and compliance management, ensuring health and safety standards are met. Thrives in high-pressure, fast-paced settings, consistently exceeding expectations through a blend of operational excellence and heartfelt service. Drive by the belief that true hospitality lies in daily achievements and guest satisfaction, I bring a hands-on approach to leadership and a passion for creating memorable moments.
Overview
15
15
years of professional experience
11
11
years of post-secondary education
Work history
Assistant Manager
Cote Brasserie
London, England
12.2022 - Current
- Ensuring all compliance with health, safety and food safety regulations, achieving results of 89% and above periodically
- Overseeing inventory management and stock control, achieving results of less than 0.5% in unknown variances
- Leading large-scale events, included high-volume Christmas functions, leading to record breaking sales, all time high revenue and profit in financial year 2024
- Mentoring team with high quality food and drinks knowledge and achieving 100% guest satisfaction in 2024 year and social score overall growth
- Leading staffing and payroll with effective rota planning techniques keeping labour cost on lowest rate in 2024 year
- Collaboration with GM in building executive strategy and business planning
Assistant manager
Spaghetti House
06.2020 - 12.2022
- Broaden my knowledge about Italian cosine and Italian way of running business
Assistant to Account Manager
Savio Services Ltd (Pacific Foods Ltd)
Milton Keynes
01.2020 - 03.2020
- Correspondence and phone call communication with over 100 suppliers
- Preparing weekly Payment Run, posting cheques and sending Remittance Advices
- General filing
- Performing reconciliation statements with 100% accuracy
- Assisting to Account Manager and all different departments
Research and Development Officer
Savio Services Ltd
High Barnet
08.2018 - 12.2019
- Gain UK hospitality market insight data
- Actively search and collect information about all hospitality brands in UK and conduct reports to Managing Director accordingly
- Keep database up to date with key statistics and figures
- Keep updated about current hospitality trends
- Analyse collected information and provide reliable recommendations and findings to MD
- Searching for potential investment’s ideas within industry
General manager
Prezzo
Buckhurst Hill
09.2015 - 06.2018
- Recruitment and training
- Drive business performance and productivity
- Maintaining safe environment
- Effective complaints handling
- Stock control, minimising stock lost
- Shifts scheduling
Assistant manager/floor supervisor
Prezzo
London\South Woodford
06.2013 - 09.2015
- After moving to London, I build my way up working 5 years for Prezzo – the best and largest Italian brand in the UK back in time
FOH/receptionist
Estalagem Da Ponta Do Sol Hotel
Ponta do Sol
06.2011 - 03.2013
- Learning different language while working at this design high-end hotel with the best mentors I could wish for and meeting some of the most famous people from around the world is where my passion for hospitality coming from.
Education
Economics, Accounting
Business Academy
Liptovsky Mikulas, Slovakia 01.2000 - 01.2005
Master - Public administration and management
Pavol Josef Safarik University
Slovakia 01.2005 - 01.2010
Level 3 NVQ Diploma - Hospitality Supervision and Leadership
Lifetime Training
01.2016 - 01.2017
AAT Qualification Level 2,3 - Book keeping, accounting
AVADO
London 01.2019 - Select/2022
English Language
Cambridge English CEA
London /2014 - /2015
Award In Wines -
WSET level 1
London 12.2019 - 12.2019
Skills
- GUEST EXPERIENCE AND SERVICE EXCELLENCE
- Customer service excellence
- Complaint handling
- FOH management
- OPERATIONAL AND COMPLIANCE MANAGEMENT
- Operational oversight
- Health and Safety compliance
- Problem solving
- Time management mastery
- FINANCIAL AND ADMINISTRATIVE ACUMEN
- Quality control implementation
- Inventory control
- Cost management
- Cash handling and reporting
- POS system proficiency
- MS Office
- Business correspondence
- Copy typing speed 200 WPM
Interests
- Travel
- Hiking
- Gym
- Skiing
- Literature
Languages
Portuguese
Intermediate
Slovak
Native
English
Fluent
References
References available upon request.
Timeline
Assistant Manager
Cote Brasserie
12.2022 - Current
Assistant manager
Spaghetti House
06.2020 - 12.2022
Assistant to Account Manager
Savio Services Ltd (Pacific Foods Ltd)
01.2020 - 03.2020
Award In Wines -
WSET level 1
12.2019 - 12.2019
AAT Qualification Level 2,3 - Book keeping, accounting
AVADO
01.2019 - Select/2022
Research and Development Officer
Savio Services Ltd
08.2018 - 12.2019
Level 3 NVQ Diploma - Hospitality Supervision and Leadership
Lifetime Training
01.2016 - 01.2017
General manager
Prezzo
09.2015 - 06.2018
Assistant manager/floor supervisor
Prezzo
06.2013 - 09.2015
FOH/receptionist
Estalagem Da Ponta Do Sol Hotel
06.2011 - 03.2013
Master - Public administration and management
Pavol Josef Safarik University
01.2005 - 01.2010
Economics, Accounting
Business Academy
01.2000 - 01.2005
English Language
Cambridge English CEA
/2014 - /2015