Jana Launerte - Cese
Tavistock,Devon
Summary
A dedicated professional with a comprehensive understanding of the hospitality industry, specialising in coordination with other departments and effective staff management. Proficient in housekeeping software use, stock control, and quality control, ensuring seamless operations and high standards. Demonstrates influential leadership and performance monitoring skills, complemented by certifications in first aid and fire safety procedures. Committed to enhancing operational efficiency and pursuing opportunities for career advancement within the hospitality sector.
Experienced Housekeeping Manager with knack for streamlining operations and enhancing team productivity. Transformed cleaning processes, leading to improved guest satisfaction and reduced costs. Known for fostering positive work environment, resulting in high staff retention and morale.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Housekeeping Manager
John Fowler Holiday LTD
Looe, Cornwall
02.2023 - Current
- Recruited, trained and managed housekeeping staff for improved work efficiency.
- Boosted guest satisfaction by responding promptly to their requests or complaints.
- Fostered harmonious working relationships amongst housekeeping staff enhancing teamwork efforts.
- Liaised effectively with front-of-house teams to ensure smooth operations between departments.
- Advised management on budgeting needs for housekeeping department, enabling accurate financial forecasting.
- Monitored team performance through regular appraisals, improving overall productivity levels.
- Coordinated maintenance tasks, leading to reduced downtime of facilities.
- Maintained high level of guest satisfaction with attention to detail in room preparation.
Owner Services Manager
John Fowler holidays LTD
Looe, Cornwall
04.2019 - 02.2023
- Provided exceptional customer service, resulting in repeat business.
- Delegated tasks effectively amongst staff members, promoting teamwork.
- Coordinated special events, enhancing brand awareness in the local community.
- Promoted company products and services on social media to increase brand awareness.
- Put in place clear controls for financial administration and business management.
- Managed customer complaints for improved client satisfaction.
Supervisor leader
Seko Synergy
Northampton, Northamptonshire
04.2008 - 02.2018
- Boosted overall productivity with efficient resource allocation.
- Served as an approachable point of contact for staff queries or issues, promoting open dialogue within the team.
- Enhanced team performance by implementing effective communication strategies.
- Organised weekly briefings and debriefings to keep staff informed about ongoing projects or changes in procedure.
- Managed shift schedules to ensure optimal staffing levels at all times.
- Resolved conflicts between team members swiftly and professionally, maintaining a positive working atmosphere.
- Conducted regular performance evaluations, providing constructive feedback for continuous improvement.
- Delegated tasks effectively, maximising individual strengths within the team.
- Developed employee rosters to ensure fair distribution of work hours and responsibilities.
Education
Diploma of Higher Education - Media
Rigas tehniskais instituts
Latvia 09.1993 - 05.1997
Skills
- Understanding of hospitality industry
- Coordination with other departments
- Housekeeping software use
- Stock control
- Quality Control
- Influential leadership
- Staff management
- First Aid certification
- Fire safety procedures
- Performance monitoring
Affiliations
- F1
- Ice hockey
Languages
English
Fluent
Latvian
Native
Polish
Advanced
Russian
Fluent
Timeline
Housekeeping Manager
John Fowler Holiday LTD
02.2023 - Current
Owner Services Manager
John Fowler holidays LTD
04.2019 - 02.2023
Supervisor leader
Seko Synergy
04.2008 - 02.2018
Diploma of Higher Education - Media
Rigas tehniskais instituts
09.1993 - 05.1997
Similar Profiles
Chastine Ann Elgarico BelardeChastine Ann Elgarico Belarde
Cluster Groups & Events Senior Manager at Crowne Plaza Deira/Crowne Plaza Jumeirah/Holiday Inn Al Maktoum/Staybridge Suites Al Maktoum/Holiday Inn Express Safa Park/Holiday Inn Express Dubai Airport/Holiday Inn Express JumeirahCluster Groups & Events Senior Manager at Crowne Plaza Deira/Crowne Plaza Jumeirah/Holiday Inn Al Maktoum/Staybridge Suites Al Maktoum/Holiday Inn Express Safa Park/Holiday Inn Express Dubai Airport/Holiday Inn Express Jumeirah
Jazmine RiveraJazmine Rivera
Office Assistant/Marketing Manager at James Fowler Physical TherapyOffice Assistant/Marketing Manager at James Fowler Physical Therapy
Melissa FoltzMelissa Foltz
Accounting Bookkeeper at Sam R Fowler, C.P.A., Inc.Accounting Bookkeeper at Sam R Fowler, C.P.A., Inc.
Robyn Elizabeth BrockRobyn Elizabeth Brock
Teacher at Mighty Wilds SchoolTeacher at Mighty Wilds School
Robert ClarkeRobert Clarke
Senior Designer at Treyone Woodcraft LtdSenior Designer at Treyone Woodcraft Ltd