Jana Kozubikova
Manchester
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
12
12
years of professional experience
Work History
Deputy Manager
Subway Restaurants
2023.09 - Current
- Evaluated employee performance regularly using well-defined criteria, recognizing top performers and addressing underperformance proactively.
- Oversaw daily operations of the department, ensuring maximum productivity and adherence to company policies.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Assisted store manager with payroll, scheduling and cash deposits
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented training program
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Communicated daily reports with head office
Assistant Manager
Subway Restaurants
2020.01 - 2023.08
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records
- Communication daily reports with head office
Deputy Manager
Subway Restaurants
2015.03 - 2018.12
- Developed and implemented strategies to increase sales and profitability.
- Streamlined inventory management processes for increased efficiency and reduced stock discrepancies.
- Assisted in the recruitment process by conducting interviews, evaluating candidates, and making hiring recommendations.
- Cultivated a positive work environment, enhancing employee morale and reducing turnover rates.
Assistant Manager
Subway Restaurants
2014.10 - 2015.02
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Shift Supervisor
Subway Restaurants
2013.09 - 2014.09
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures
- Managed cash handling procedures
- Responded to and resolved customer questions and concerns.
Sandwich Artist
Subway Restaurants
2012.09 - 2013.08
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
Education
Specialist With A Diploma / ISCED 5B - Personnel Management/Human Resources
Tertiary Professional School of Economic Studies
Prague, Czech Republic 06.2012
GSSE/ ISCED 3A, ISCED 3B - Business Administration And Management
Hight School of Economic Studies
Prague, Czech Republic 09.2009
Skills
- Decision-making capabilities
- Team Leadership
- Customer Service
- Work Planning and Prioritization
- Staff Training and Development
- Recruiting skills
- Cost Control
- MS Office
Timeline
Deputy Manager
Subway Restaurants
2023.09 - Current
Assistant Manager
Subway Restaurants
2020.01 - 2023.08
Deputy Manager
Subway Restaurants
2015.03 - 2018.12
Assistant Manager
Subway Restaurants
2014.10 - 2015.02
Shift Supervisor
Subway Restaurants
2013.09 - 2014.09
Sandwich Artist
Subway Restaurants
2012.09 - 2013.08
Specialist With A Diploma / ISCED 5B - Personnel Management/Human Resources
Tertiary Professional School of Economic Studies
GSSE/ ISCED 3A, ISCED 3B - Business Administration And Management
Hight School of Economic Studies