Jan Smith
Comrie,Fife
Summary
Dedicated professional with a strong foundation in customer service, adept at handling difficult customers and ensuring compliance with hygiene standards. Demonstrates exceptional personal organisation and adaptability during busy periods, coupled with proficient cash handling skills. Committed to maintaining high standards of service and seeking opportunities to further develop expertise in customer relations.
Passionate individual looking to develop design passion and knowledge through practical experience. Interprets direction well to achieve projects to exact instructions. Plans and prioritizes workloads to complete tasks within deadlines.
Overview
25
25
years of professional experience
3
3
years of post-secondary education
Work history
Glass Designer/Maker/Artist
Self employed
Comrie, Fife
06.2015 - 06.2025
- Managing customer enquiries and providing clear communication on custom orders.
- Delivered high-quality designs and maintaining website.
- Created compelling visuals to improve sales.
- Managing customer orders, stock ordering, on time dispatch and customer order queries.
Sales assistant
CHAS Childrens Hospice Across Scotland
Kinross, Perth and Kinross
06.2013 - 06.2015
- Managing a team of volunteers in processing donations for onward sale.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Assisted customers with the donation process in a sensitive and compassionate manor.
- Cash handling and banking reconciliation.
- Collaborated effectively with team members to meet sales targets.
- Improved customer service by efficiently handling queries and complaints.
Sales assistant
International Decorative Surfaces
Rosyth, Fife
02.2008 - 06.2013
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Managed customer complaints and communications between product manufacturers and the end users.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Managed delivery scheduling for customers efficiently to meet customer deadlines.
- Assisted retail and trade customer with product selection in a face to face environment.
Sales Assistant
Asda
Dunfermline, Fife
11.2000 - 06.2003
- Assisted customers with fresh chilled product selection and observed correct food handling hygiene processes.
- Replenished stock and product returns in safe and effective manor.
- Managed till operations smoothly, reducing waiting time for customers.
Education
HNC - Art and Design
Carnegie College
Dunfermline, Fife 08.2005 - 06.2007
Higher - English
Carnegie College
Dunfermline, Fife 08.2005 - 06.2006
Standard Grade - English
Dunfermline High School
Dunfermline, Fife /1990 - /1991
Standard Grade - Maths
Dunfermline High School
Dunfermline /1990 - /1991
Standard Grade - Physics
Dunfermline High School
Dunfermline, Fife /1990 - /1991
Standard Grade - Computing
Dunfemline High School
Dunfermline, Fife /1990 - /1991
Standard Grade - Art and Design
Dunfermline High School
Dunfermline, Fife /1990 - /1991
Standard Grade - Modern Studies
Dunfermline High School
Dunfermline, Fife /1990 - /1991
Skills
- Personal organization
- Adapting to busy periods
- Handling difficult customers
- Hygiene standards compliance
- Cash handling
- Customer Service
Affiliations
- Travel, cooking and outdoor pursuits
Timeline
Glass Designer/Maker/Artist
Self employed
06.2015 - 06.2025
Sales assistant
CHAS Childrens Hospice Across Scotland
06.2013 - 06.2015
Sales assistant
International Decorative Surfaces
02.2008 - 06.2013
HNC - Art and Design
Carnegie College
08.2005 - 06.2007
Higher - English
Carnegie College
08.2005 - 06.2006
Sales Assistant
Asda
11.2000 - 06.2003
Standard Grade - English
Dunfermline High School
/1990 - /1991
Standard Grade - Maths
Dunfermline High School
/1990 - /1991
Standard Grade - Physics
Dunfermline High School
/1990 - /1991
Standard Grade - Computing
Dunfemline High School
/1990 - /1991
Standard Grade - Art and Design
Dunfermline High School
/1990 - /1991
Standard Grade - Modern Studies
Dunfermline High School
/1990 - /1991
Similar Profiles
Brayan Ruiz BarrazaBrayan Ruiz Barraza
Machine Operator/General Laborer at Self EmployedMachine Operator/General Laborer at Self Employed
Aaron WalkerAaron Walker
Freelance Site Engineer at Self employedFreelance Site Engineer at Self employed
Parker BresettParker Bresett
Pet Sitter at Self EmployedPet Sitter at Self Employed
Caroline RabaiottiCaroline Rabaiotti
Interior Project Coordinator at Self EmployedInterior Project Coordinator at Self Employed
Duncan MartinDuncan Martin
Sales executive at Western ToyotaSales executive at Western Toyota