Jan Smith
Comrie,Fife
Summary
Dedicated professional with a strong foundation in customer service, adept at handling difficult customers and ensuring compliance with hygiene standards. Demonstrates exceptional personal organisation and adaptability during busy periods, coupled with proficient cash handling skills. Committed to maintaining high standards of service and seeking opportunities to further develop expertise in customer relations.
Passionate individual looking to develop design passion and knowledge through practical experience. Interprets direction well to achieve projects to exact instructions. Plans and prioritizes workloads to complete tasks within deadlines.
Overview
25
25
years of professional experience
3
3
years of post-secondary education
Work history
Glass Designer/Maker/Artist
Self employed
Comrie, Fife
2015.06 - 2025.06
- Managing customer enquiries and providing clear communication on custom orders.
- Delivered high-quality designs and maintaining website.
- Created compelling visuals to improve sales.
- Managing customer orders, stock ordering, on time dispatch and customer order queries.
Sales assistant
CHAS Childrens Hospice Across Scotland
Kinross, Perth and Kinross
2013.06 - 2015.06
- Managing a team of volunteers in processing donations for onward sale.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Assisted customers with the donation process in a sensitive and compassionate manor.
- Cash handling and banking reconciliation.
- Collaborated effectively with team members to meet sales targets.
- Improved customer service by efficiently handling queries and complaints.
Sales assistant
International Decorative Surfaces
Rosyth, Fife
2008.02 - 2013.06
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Managed customer complaints and communications between product manufacturers and the end users.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Managed delivery scheduling for customers efficiently to meet customer deadlines.
- Assisted retail and trade customer with product selection in a face to face environment.
Sales Assistant
Asda
Dunfermline, Fife
2000.11 - 2003.06
- Assisted customers with fresh chilled product selection and observed correct food handling hygiene processes.
- Replenished stock and product returns in safe and effective manor.
- Managed till operations smoothly, reducing waiting time for customers.
Education
HNC - Art and Design
Carnegie College
Dunfermline, Fife 2005.08 - 2007.06
Higher - English
Carnegie College
Dunfermline, Fife 2005.08 - 2006.06
Standard Grade - English
Dunfermline High School
Dunfermline, Fife /1990 - /1991
Standard Grade - Maths
Dunfermline High School
Dunfermline /1990 - /1991
Standard Grade - Physics
Dunfermline High School
Dunfermline, Fife /1990 - /1991
Standard Grade - Computing
Dunfemline High School
Dunfermline, Fife /1990 - /1991
Standard Grade - Art and Design
Dunfermline High School
Dunfermline, Fife /1990 - /1991
Standard Grade - Modern Studies
Dunfermline High School
Dunfermline, Fife /1990 - /1991
Skills
- Personal organization
- Adapting to busy periods
- Handling difficult customers
- Hygiene standards compliance
- Cash handling
- Customer Service
Affiliations
- Travel, cooking and outdoor pursuits
Timeline
Glass Designer/Maker/Artist
Self employed
2015.06 - 2025.06
Sales assistant
CHAS Childrens Hospice Across Scotland
2013.06 - 2015.06
Sales assistant
International Decorative Surfaces
2008.02 - 2013.06
HNC - Art and Design
Carnegie College
2005.08 - 2007.06
Higher - English
Carnegie College
2005.08 - 2006.06
Sales Assistant
Asda
2000.11 - 2003.06
Standard Grade - English
Dunfermline High School
/1990 - /1991
Standard Grade - Maths
Dunfermline High School
/1990 - /1991
Standard Grade - Physics
Dunfermline High School
/1990 - /1991
Standard Grade - Computing
Dunfemline High School
/1990 - /1991
Standard Grade - Art and Design
Dunfermline High School
/1990 - /1991
Standard Grade - Modern Studies
Dunfermline High School
/1990 - /1991