Summary
Overview
Work history
Education
Skills
Timeline
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Jamilla Yussuf

BROMLEY,Kent

Summary

Detail-oriented professional with extensive expertise in Microsoft 365, Excel, SharePoint, and Teams. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work history

Legal administrator manager

Forward and Yussuf Solicitors
London
10.2023 - Current
  • Introduced and managed new systems, including SharePoint database, to streamline document management and improve accessibility.
  • Ensured adherence to deadlines and protocols by providing top-level administrative support in busy immigration and family law practice.
  • As initial point of contact for clients, I handled delicate enquiries with tact and professionalism while giving them clear updates on the status of their cases.
  • Created policies and procedures, such as Employee Complaint Procedure Handbook and specific client complaints process, to improve transparency.
  • Using efficient resource management, I coordinated flexible work schedules and guaranteed service continuity.
  • Managed employee calendars, organised performance evaluations, and tracked advancement towards goals to support efficient team operations.
  • Trained new administrative staff on office protocols and use of legal management software.
  • Coordinated travel arrangements to facilitate smooth business trips.
  • Created presentations for successful client meetings.
  • Handled high volumes of paperwork, reduced clutter in the workspace.

Team member / Trainer

Joe and the juice
London
03.2023 - 10.2023
  • Mentored new hires to ensure smooth integration into the team environment.
  • Assigned team lead and increased store sales by 10%.
  • Tailored instruction methods to meet diverse learning needs of the staff.
  • Improved flexibility and problem-solving abilities through effective and professional handling of stressful situations.
  • Facilitated communication between team members to promote collaboration and efficiency.

Team member

Grind
London
01.2022 - 01.2023
  • Gained excellent communication skills through daily interactions with managers, coworkers, and customers, making sure that every exchange was clear and understood.
  • Actively listened to needs and concerns, addressing problems quickly and guaranteeing successful results.
  • Maintained friendly working connections and supported coworkers, which helped to foster a positive team culture.
  • Assisted in stock take, maintaining sufficient inventory at all times.

Education

Bachelor of Arts - Law and Social Anthropology

SOAS University of London
London
09.2019 - 05.2023

Skills

  • Highly Skilled in Excel, SharePoint and Teams
  • Experienced with Microsoft 365
  • Record Management
  • Time Management
  • Client Support, Scheduling & Diary Management
  • Team Coordination
  • Compliance Monitoring
  • Case Scheduling
  • File System Organisation
  • Detail-Oriented Multitasking
  • Email Correspondence
  • Customer Service

Timeline

Legal administrator manager

Forward and Yussuf Solicitors
10.2023 - Current

Team member / Trainer

Joe and the juice
03.2023 - 10.2023

Team member

Grind
01.2022 - 01.2023

Bachelor of Arts - Law and Social Anthropology

SOAS University of London
09.2019 - 05.2023

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Jamilla Yussuf