Friendly, reliable an highly motivated individual with strong experience in face to face customer service roles. Skilled in handling challenging situations with calm professionalism and a positive attitude. Able to communicate effectively with a wide range of people and thrive in fast paced environments. Looking to contribute my excellent interpersonal skills to a customer-focused team.
- Provided excellent customer service in a busy nightlife venue.
- Handled transactions and operated the till accurately and responsibly.
- Resolving customer queries and complaints calmly and effectively.
- Worked collaboratively in a team to ensure smooth bar operations.
- Mixed and served a wide variety of alcoholic and non-alcoholic beverages in a fast paced environment.
- Restocked bar efficiently during busy periods.
- Cared for children ages 2-14 years old in a trusted part time role.
- Provided a safe and engaging environment by organising creative activities for children.
- Handled emergencies efficiently whilst maintaining composure leading to minimal disruption or distress.
- Maintained healthy eating habits by preparing nutritious meals and snacks.
- Taught manners and other socially appropriate behaviours enhancing interpersonal development among kids.
- Supported customer engagement via social media (Instagram, Facebook and YouTube)
- Created promotional posts and responded to online customer queries.
- Helped plan and execute small marketing campaigns.
- Designed and built the official company website from scratch, including lay out, content and functionality.
- Excellent customer service
- Verbal and written communication
- Conflict resolution
- Till operation and cash handling
- Organisation and multitasking
- Patience and empathy
- Social media marketing basics
- Adaptability and teamwork
- Stock rotation practices
- Event set-up knowledge