Jamie Cass
Heywood,Rochdale
Summary
Accomplished professional with extensive expertise in warehouse management systems and logistics understanding. Demonstrates proficiency in performance monitoring, KPI analysis, and incident investigation to ensure operational excellence. Skilled in team motivation techniques, staff training and development, and absenteeism management to enhance workforce productivity. Adept at implementing work allocation strategies and safety compliance measures to optimise warehouse processes. Committed to leveraging skills in order fulfilment and supply chain understanding to drive organisational success.
Overview
21
21
years of professional experience
Work history
JD Warehouse Floor Supervisor
JD Sports Distribution
Rochdale, Lancashire
09.2021 - 12.2025
- Key responsibilities for this role include:
- Working on warehouse various systems to monitor and edit team members performance during the working day, where there becomes a need identifying issues and working with team operatives to deliver a better service for the DC and in turn supporting the operatives.
- Supporting the duty manager when the shift manager is off the floor or away delegating duties and fulfilling the role of manager when needed.
- To investigate any incidents which may or may not have occurred on shift to get to the root cause of any said problems which may have arisen.
- To support the business and colleges in any issues they may have, so we can work in a more constructive and more optimistic environment.
- Fulfilling picks on department to deliver a strong quick service to customers.
- Monitor and investigate absences, KPI checks and conduct investigations when needed.
Stock Integrity Problem Solver
JD Sports Distribution
Rochdale, Lancashire
01.2019 - 09.2021
- Key responsibilities for this role include:
- Working with warehouse management systems WMS, Selektron and Shogun within the DC to identify problems with stock / orders in the DC, investigate and correct said issues prior to despatch of stock.
- Auditing of all locations in the DC to ensure the correct stock is in the correct area to ensure there are no issues regarding the picking of stock.
- Working fast to ensure all stock that has dropped into missing is quickly found and put away promptly to ensure full visibility of the stock.
- Reject clearance – working hard to ensure any rejected stock is investigated and corrected so it can be put away.
Warehouse Operative
JD Sports Distribution
Rochdale, Lancashire
01.2017 - 12.2018
- See below for details (Aug 2012 – Oct 2014)
Warehouse Team Leader
JD Sports Distribution
Rochdale, Lancashire
10.2014 - 01.2017
- Duties included:
- Dealing with and resolving problems / issues that arise including issues with WMS systems.
- Motivating the team to achieve high standards on KPI's supporting them to the best of my ability.
- Checking KPI's using Oracle system to ensure the team is working effectively and highlighting any issues that may be preventing them from achieving them.
- Co-ordinating daily allocation of work and delegating work to members of team
- Working with all levels of management throughout the DC on standards and performance targets.
- Encouraging team members and creating positive working environment
- Ensuring all departmental records are kept up to date informing management of any changes / issues that required attention.
- Ensuring that team members were motivated with good team morale and achieved results daily.
Warehouse Operative
JD Sports Distribution
Rochdale, Lancashire
08.2012 - 10.2014
- Duties included:
- To reach a set KPI target on an hourly basis using MOI scanners.
- Stock unit counts.
- Basic problem solving.
- Coding and correcting various stock.
- Admin duties.
- Tramming and movement of stock.
Team Leader
Sandbrook Restaurant and Bar
Rochdale, Lancashire
04.2005 - 08.2012
- Duties included:
- Responsible for staffing levels on shift cash floating, till procedures, banking and accounting.
- Dealing with any issues / complaints as they arose day to day.
- Producing staffing rotas on occasions under the guidance of the manager.
- Assisting staff members in the daily duties of serving food and drink.
- Training new team members on the various aspects of the job.
- NVQ in hospitality and catering course undertaken.
Education
NVQ level 3 - Travel and tourism
Oldham Sixth Form College
ManchesterGCSEs -
Crompton House
ManchesterSkills
- Performance monitoring
- Incident & Absenteeism investigation
- KPI analysis
- Work allocation strategies
- Operational support
- Time management
- Staff training and development
- Logistics understanding
- Warehouse Management System (WMS) adept
- Warehouse processes
- Team leadership and motivation
HOBBIES & INTERESTS
In my spare time I enjoy meeting and socialising with friends and family. Going on long walks with my 3 dogs and seeing new places for us to explore.
I have a keen interest in politics and the local community, I am involved in several projects within my local area with the local councillors.
References
References available upon request.
Timeline
JD Warehouse Floor Supervisor
JD Sports Distribution
09.2021 - 12.2025
Stock Integrity Problem Solver
JD Sports Distribution
01.2019 - 09.2021
Warehouse Operative
JD Sports Distribution
01.2017 - 12.2018
Warehouse Team Leader
JD Sports Distribution
10.2014 - 01.2017
Warehouse Operative
JD Sports Distribution
08.2012 - 10.2014
Team Leader
Sandbrook Restaurant and Bar
04.2005 - 08.2012
NVQ level 3 - Travel and tourism
Oldham Sixth Form College
GCSEs -
Crompton House