- Swimming
- Kayaking
- Weekend get a ways
- Pub quiz's
- Gaming
- Board games
- Live comedy
Jamie Lee Drake
Swanage,Dorset
Summary
Dedicated Sales and Technical Administrator with strengths in customer relationship management. Resolves issues promptly to enhance service quality and elevate client satisfaction. Builds strong connections through follow-up communications, ensuring lasting loyalty.
Overview
20
20
years of professional experience
Work History
Sales and technical administrator
ACS Testing (Phenna)
Poole, Dorset
05.2025 - Current
- Increased client satisfaction and loyalty by professionally managing phone and email inquiries.
- Fostered positive relationships by following up with customers post-resolution to confirm satisfaction.
- Enhanced service quality through effective issue resolution and timely escalations.
Junior Project Coordinator
Alpine Surveys
Wareham, Dorset
05.2023 - 04.2025
- Established strong relationships as primary contact for key accounts, enhancing client satisfaction.
- Managed sales pipeline through weekly follow-ups, ensuring consistent business flow.
- Developed strategic partnerships to attract new customers and drive revenue growth.
- Maintained sales records and compared trends to spot underserved areas.
- Managed accounts payable and receivable according to terms of agreements.
- Processed invoices and purchase orders efficiently, guaranteeing timely payments to suppliers and contractors.
- Worked closely with Finance Manager to complete functions and make up short coverage.
Dental Receptionist
Smile Dental Care
Swanage, Dorset
11.2021 - 03.2023
- Answered incoming calls, handled inquiries, and provided detailed information about dental services offered.
- Answered patients' questions in person, by email, or by phone.
- Scheduled patient appointments to optimise office flow and enhance patient experience.
- Processed payments for dental services, ensuring accurate transactions for cash, credit cards, and insurance claims.
- Compiled daily and weekly reports on patient appointments, cancellations, and no-shows to support office administration and improve scheduling.
Cashier Assistant
Costcutters
Swanage, Dorset
10.2020 - 10.2021
Supermarket Supervisor
Budgens
Swanage, Dorset
06.2006 - 10.2020
Education
GCSEs -
01-2006
NVQ Level 3 - Retail management
Skills
- Sales pipeline management
- Customer relationship management
- Account management
- Invoice processing
- Customer support
- Customer service orientation
- Problem solving
- Relationship building
- Strategic planning
- Customer Service
Interests
Timeline
Sales and technical administrator - ACS Testing (Phenna)
05.2025 - Current
Junior Project Coordinator - Alpine Surveys
05.2023 - 04.2025
Dental Receptionist - Smile Dental Care
11.2021 - 03.2023
Cashier Assistant - Costcutters
10.2020 - 10.2021
Supermarket Supervisor - Budgens
06.2006 - 10.2020
The Purbeck School - GCSEs,
Babcock International - NVQ Level 3, Retail management