Jamie Wick
Brampton,Cambridgeshire
Summary
Passionate about IT problem-solving and continuous learning, with a strong ability to work independently and collaboratively in team environments. Skilled in identifying and addressing technical challenges, consistently seeking opportunities to enhance expertise and contribute to IT excellence. Dedicated to driving innovation and delivering impactful solutions within the technology sector. Logical thinker with top problem-solving abilities. Communicates well with non-technical audiences for speedy resolutions. Background in delivering exceptional customer service whilst carrying out maintenance and repairs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior IT Support Analyst
North West Anglia NHS Foundation Trust
Huntingdon, Cambridgeshire
10.2020 - Current
- Provide 2nd-line technical support for colleagues across multiple sites
- Serve as a senior on-site presence, assisting and mentoring IT staff
- Led the deployment of Windows 10 across 8000 PCs
- Supervise a team of three IT Support Analysts at the Hinchingbrooke site
- Manage large-scale IT projects, including software/hardware rollouts and system implementations.
IT Support Analyst
North West Anglia NHS Foundation Trust
Huntingdon, Cambridgeshire
08.2018 - 10.2020
- Delivered 1st and 2nd-line IT support, escalating complex issues as needed
- Assisted with various IT projects, including a full-site Windows 10 upgrade
- Provided technical guidance to junior IT staff.
Junior Desktop Support
North West Anglia NHS Foundation Trust
Huntingdon, Cambridgeshire
05.2015 - 08.2018
- Handled first-line support calls for a range of software and hardware issues
- Gained experience with network management, including switches and VLANs.
IT Service Desk Analyst
North West Anglia NHS Foundation Trust
Huntingdon, Cambridgeshire
10.2014 - 05.2015
- Provided first-line IT support via phone, resolving user issues or escalating cases
- Managed network and email account creation and maintenance.
Store Associate
Staples
11.2013 - 10.2014
- Assisted customers with product selection and sales
- Managed stock control and handled warehouse operations.
Education
GCSEs -
Hinchingbrooke School
Huntingdon 04.2001 -
Skills
- Service level agreement compliance
- Information security guidance
- Mobile device support
- Cybersecurity measures
- Multitasking in high-pressure environment
- Software installation and upgrading
- IT service delivery
- Hardware configuration and setup
- Coaching junior staff
- Microsoft Active Directory
- ITIL framework knowledge
Certification
- ITIL4 Foundation Certificate in IT Service Management (AXELOS, 2022)
- Fundamentals of a Windows Server Infrastructure (QA, 2021)
- Maximising Customer Satisfaction in a Technical Environment (QA, 2019)
- Troubleshooting Windows 10 (QA, 2019)
- SDI-SDA Analyst Course & Exam (QA, 2018)
Timeline
Senior IT Support Analyst
North West Anglia NHS Foundation Trust
10.2020 - Current
IT Support Analyst
North West Anglia NHS Foundation Trust
08.2018 - 10.2020
Junior Desktop Support
North West Anglia NHS Foundation Trust
05.2015 - 08.2018
IT Service Desk Analyst
North West Anglia NHS Foundation Trust
10.2014 - 05.2015
Store Associate
Staples
11.2013 - 10.2014
GCSEs -
Hinchingbrooke School
04.2001 -
Similar Profiles
Maria BurgessMaria Burgess
Executive Assistant to Chief Finance Officer at North West Anglia NHS Foundation TrustExecutive Assistant to Chief Finance Officer at North West Anglia NHS Foundation Trust
Jini ThankachanJini Thankachan
Acute-care-nurse at North West Anglia Nhs Foundation TrustAcute-care-nurse at North West Anglia Nhs Foundation Trust
HIMA JOSEHIMA JOSE
Registered Nurse at NORTH WEST ANGLIA NHS FOUNDATION TRUSTRegistered Nurse at NORTH WEST ANGLIA NHS FOUNDATION TRUST