Jamie Wick
Brampton,Cambridgeshire
Summary
Passionate about IT problem-solving and continuous learning, with a strong ability to work independently and collaboratively in team environments. Skilled in identifying and addressing technical challenges, consistently seeking opportunities to enhance expertise and contribute to IT excellence. Dedicated to driving innovation and delivering impactful solutions within the technology sector. Logical thinker with top problem-solving abilities. Communicates well with non-technical audiences for speedy resolutions. Background in delivering exceptional customer service whilst carrying out maintenance and repairs.
Overview
11
11
years of professional experience
1
1
Certification
Work history
Senior IT Support Analyst
North West Anglia NHS Foundation Trust
Huntingdon, Cambridgeshire
2020.10 - Current
- Provide 2nd-line technical support for colleagues across multiple sites
- Serve as a senior on-site presence, assisting and mentoring IT staff
- Led the deployment of Windows 10 across 8000 PCs
- Supervise a team of three IT Support Analysts at the Hinchingbrooke site
- Manage large-scale IT projects, including software/hardware rollouts and system implementations.
IT Support Analyst
North West Anglia NHS Foundation Trust
Huntingdon, Cambridgeshire
2018.08 - 2020.10
- Delivered 1st and 2nd-line IT support, escalating complex issues as needed
- Assisted with various IT projects, including a full-site Windows 10 upgrade
- Provided technical guidance to junior IT staff.
Junior Desktop Support
North West Anglia NHS Foundation Trust
Huntingdon, Cambridgeshire
2015.05 - 2018.08
- Handled first-line support calls for a range of software and hardware issues
- Gained experience with network management, including switches and VLANs.
IT Service Desk Analyst
North West Anglia NHS Foundation Trust
Huntingdon, Cambridgeshire
2014.10 - 2015.05
- Provided first-line IT support via phone, resolving user issues or escalating cases
- Managed network and email account creation and maintenance.
Store Associate
Staples
2013.11 - 2014.10
- Assisted customers with product selection and sales
- Managed stock control and handled warehouse operations.
Education
GCSEs -
Hinchingbrooke School
Huntingdon 2001.04 -
Skills
- Service level agreement compliance
- Information security guidance
- Mobile device support
- Cybersecurity measures
- Multitasking in high-pressure environment
- Software installation and upgrading
- IT service delivery
- Hardware configuration and setup
- Coaching junior staff
- Microsoft Active Directory
- ITIL framework knowledge
Certification
- ITIL4 Foundation Certificate in IT Service Management (AXELOS, 2022)
- Fundamentals of a Windows Server Infrastructure (QA, 2021)
- Maximising Customer Satisfaction in a Technical Environment (QA, 2019)
- Troubleshooting Windows 10 (QA, 2019)
- SDI-SDA Analyst Course & Exam (QA, 2018)
Timeline
Senior IT Support Analyst
North West Anglia NHS Foundation Trust
2020.10 - Current
IT Support Analyst
North West Anglia NHS Foundation Trust
2018.08 - 2020.10
Junior Desktop Support
North West Anglia NHS Foundation Trust
2015.05 - 2018.08
IT Service Desk Analyst
North West Anglia NHS Foundation Trust
2014.10 - 2015.05
Store Associate
Staples
2013.11 - 2014.10
GCSEs -
Hinchingbrooke School
2001.04 -