Jamie Turner

Processed transactions quickly and accurately to improve checkout flow.

• Handled cash at Lucky Strike and processed customer payments daily.
• Minimised fraudulent transactions by verifying notes during each payment.
• Checked cash register balances to ensure financial consistency before and after each shift for accuracy.
• Finalised daily cash reconciliation to ensure accurate drawer balances and promptly corrected discrepancies.
• Resolved complaints about payments and ticket issuing at the counter.
• Collaborated with front-of-house staff to support positive customer visits.

Resolved customer complaints with empathy, enhancing customer satisfaction and retention.

• Processed transactions and handled gift voucher payments efficiently.
• Advised customers on product range and pricing.
• Organised and displayed items to create an appealing store presentation, attracting customer interest.
• Developed connections with returning customers to enhance customer experience. with regular customers to encourage loyalty.
• Trained in prize shop systems to ensure accurate stock checks, contributing to efficient inventory management.
• Completed opening and closing duties and secured the premises.

Ensured smooth operation of adult gaming centre and arcade machines, enhancing customer experience.

Addressed customer queries on arcade machines and conducted Challenge 25 checks for responsible gaming compliance.

• Operated self-exclusion system and followed the 2005 Gambling Act requirements.
• Checked identification records for compliance with age verification policies and logged ID verification outcomes during visits.
• Reported machine faults and responded to breakdowns, minimising downtime during shifts.
• Worked with security and management on customers displaying anti-social behaviour.

Assisted passengers with special needs and arranged tailored accessibility services.

• Tailored service approach to meet unique passenger requirements, ensuring comfort and accessibility.
• Completed morning and afternoon school runs for students with varied mental health needs.
• Collaborated with the taxi driver to ensure child safety during transport.
• Stayed calm in high-stress situations and followed emergency procedures to maintain order.
• Resolved customer enquiries promptly, addressing concerns to enhance passenger satisfaction.
• Planned optimal routes with drivers to reduce delays and improve satisfaction.
• Maintained strict confidentiality with sensitive passenger information and transactions.

Processed customer orders and expertly prepared drinks following best-practice techniques.

• Crafted cocktails using shakers, blenders, and ice-crushers to deliver consistent quality.
• Maintained stocked and organised bar to ensure efficient customer service.
• Processed cash transactions and operated point-of-sale systems with accuracy.
• Monitored customer drink levels and intervened to prevent intoxicated driving.
• Served at Butlins as a bartender in Red's venue all week.
• Cleaned, dried, and organised glassware to ensure availability for serving.
• Assisted with children's activities during mid-week breaks and ran late-night weekend shifts.

• Deliver meals and beverages promptly with correct, customer-satisfying orders.
• Provide friendly, quick service during peak periods for high volume orders.
• Serve every guest with an enthusiastic, positive approach to customer experience.
• Collaborated with bar and kitchen teams to ensure high diner satisfaction.
• Maintain hygiene and food handling practices for full compliance with standards.
• Maintained tidy dining area by efficiently clearing tables and resetting for guests.
• Handled allergy information accurately to safeguard customer safety.
• Handled allergy information accurately to safeguard customer safety. to protect customer safety.

• Assisted head chef in daily kitchen operations, enhancing service skills and efficiency.
• Supported chefs with food preparation to meet plating and presentation standards.
• Followed recipes closely to maintain consistent food quality.
• Maintained hygiene standards by regularly cleaning kitchen surfaces and equipment, supporting a safe cooking environment.
• Stocked chef workspaces with essential supplies during peak service times to ensure smooth operations.

• Cooked food to order before tight deadlines, ensuring quality and consistency without supervision.
• Followed recipes and customer request details to prepare high-quality, delicious meals.
• Organised kitchen stations to optimise workflow and efficiency during service. according to health and safety standards during every service.
• Prepared vegetables for service by washing, peeling, and chopping to ensure timely meal preparation.
• Cleaned surfaces and equipment regularly during shifts to uphold kitchen hygiene and safety standards.