Summary
Overview
Work History
Education
Skills
Timeline
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Jamie Thomson

Glasgow,East Dunbartonshire

Summary

Accomplished Client Director & Sales Team Leader with extensive experience at Softcat in Glasgow, leading teams to achieve significant revenue growth and customer satisfaction. Proven track record in sales strategy development, account growth planning, and team performance management, exceeding annual sales targets of £750k+ gross profit. Adept at fostering a positive work culture and driving high-performance behaviours, with a focus on customer service excellence and strategic advisory roles. Career progression from Account Manager to Client Director highlights strong leadership skills and commitment to professional development.

Overview

15
15
years of professional experience

Work History

Client Director & Sales Team Leader

Softcat
Glasgow
08.2025 - Current
  • This promotion involved moving from Senior Account Manager to Client Director.
  • My annual sales targets are £750k+ and involve me managing a select number of accounts to grow and develop.
  • The roles required additional training and development to become a strategic advisor to customers.

Senior Account Manager and Sales Teams Leader

Softcat
Glasgow
05.2022 - 09.2025

• Led a senior team of corporate account managers generating £30m revenue annually for Softcat plc in Glasgow, Scotland.

• Managed personal sales targets while owning the high performance behaviours pillar of the Scotland Sales Strategy.

• Set benchmarks for high value activities to ensure customer service excellence and ongoing initiative development.

Senior Account Manager & Deputy Sales Team Leader

Softcat
Glasgow
06.2020 - 03.2022

• Assisted in recruitment and training processes for the sales team at Softcat plc.

• Developed and supported the team to ensure their success and growth.

• Took on team management responsibilities to help the Team Leader and encourage positive behaviour.

• Encouraged a positive work culture and attitudes within the team.

Account Manager

Softcat
Glasgow
11.2017 - 06.2020

• Managed key client accounts, ensuring exceptional service delivery and customer satisfaction.

• Collaborated with cross-functional teams to design and implement IT infrastructure solutions for clients.

• Developed and executed strategic plans to drive business growth and revenue for the company.

Sales Intern

Cisco
London
06.2017 - 09.2017

• Engaged with various lines of business at Cisco's Bedfont Lakes office as a Sales Intern.

• Assisted in tech sales initiatives, showcasing passion for the industry.

• Collaborated with team members to drive concept sales strategies.

Outbound Sales Advisor

CoStar Group
Glasgow
01.2012 - 05.2013

• Conducted outbound sales calls to UK businesses, gathering property information and identifying office space requirements.

• Utilised personal knowledge and research skills to engage with customers and obtain relevant information.

• Enhanced communication and negotiation skills to build rapport with potential clients and drive sales outcomes.

• Achieved a 20% increase in successful lead conversions through personalised and non-scripted sales approach.

Education

Bachelor of Arts -

Glasgow Caledonian University
Glasgow
01-2017

Bachelor of Arts -

LIUC - Universita Cattaneo
Milan
01-2014

Skills

  • Sales strategy development
  • Account growth planning
  • Positive attitude
  • Customer service excellence
  • Time-management
  • Team performance management
  • Team leadership
  • Sales forecasting
  • Performance monitoring
  • Data-driven decision making
  • Problem solving
  • Communication skills

Timeline

Client Director & Sales Team Leader

Softcat
08.2025 - Current

Senior Account Manager and Sales Teams Leader

Softcat
05.2022 - 09.2025

Senior Account Manager & Deputy Sales Team Leader

Softcat
06.2020 - 03.2022

Account Manager

Softcat
11.2017 - 06.2020

Sales Intern

Cisco
06.2017 - 09.2017

Outbound Sales Advisor

CoStar Group
01.2012 - 05.2013

Bachelor of Arts -

Glasgow Caledonian University

Bachelor of Arts -

LIUC - Universita Cattaneo

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Jamie Thomson