Jamie Tear

As a Team Manager, I led and motivated teams of up to 10 colleagues in one of the company's fastest-paced stores, located adjacent to a busy train station with consistently high foot traffic. I was responsible for effective delegation and prioritisation of tasks, ensuring smooth operations during peak trading periods while maintaining high standards under pressure.

I managed complex rotas, ensuring they were accurately planned and published on time so colleagues always had clarity and confidence in their schedules. I consistently maintained exceptional store standards, leading by example and ensuring thatprocesses, compliance, and presentation were consistently upheld.

A key part of my role involved having professional and constructive performance conversations, supporting colleague development while addressing challenges directly and fairly. I fostered a positive, productive team environment built on strong communication, trust, and accountability.

I demonstrated excellent problem-solving skills, regularly adapting to changing priorities, staffing challenges, and operational demands in real time. I also pursued continued professional development, including training towards my personal alcohol license, reflecting my commitment to responsibility and leadership growth.

Working in such a high-pressure, customer-facing environment sharpened my attention to detail, time management, and ability to perform at a consistently high level—qualities I bring to every role with pride and professionalism.

In my role as a Customer Service Assistant, I consistently surpassed customer satisfaction targets, ensuring a welcoming and seamless shopping experience. I led by example in training new team members and streamlining store processes. This experience amplified my eye for detail and client-focused approach—qualities I’m eager to bring to capturing the perfect shot for your clients.I maintained an organised work environment while adapting quickly to evolving store layouts, processes, and technology. I communicated effectively with colleagues to ensure smooth deliveries and consistently provided exceptional customer service. My strong communication and teamwork skills enabled quick, efficient problem-solving in fast-paced situations.”