Jamie Spencer

• Owned first-line user support, diagnosing issues and delivering timely solutions to minimise downtime.
• Resolved identified computer system issues through performance monitoring and timely intervention.
• Improved system performance by identifying issues and applying swift remedial actions.
• Achieved compliant account access by administering permissions under company policies and regulations.
• Improved user access to company applications by delivering responsive IT support via phone, live chat, and email.
• Improved access to IT documentation by maintaining user manuals and technical guides.
• Reduced downtime risk by maintaining consistent system backups protecting critical data.
• Safeguarded data integrity using regular server backups to minimize potential loss.
• Improved system performance by analysing logs, identifying issues, and applying targeted solutions.

Executed Query/400 to retrieve and analyse data from AS/400 systems, enabling data-driven decision-making.

· Monitored system storage regularly to ensure optimal performance and capacity.

· Conducted Reclaim Storage and Reclaim DLO processes, enhancing overall system efficiency and performance.

· Ensured continuous AS/400 support for Calor employees, facilitating efficient operations at regional sites.

Provided AS/400 support to Calor Gas employees across regional sites, ensuring uninterrupted system access and prompt issue resolution.

· Assisted users in resolving technical and operational issues, ensuring smooth workflow.

· Installed and configured Client Access software to enable user connectivity to AS/400 systems.

· Created and removed user profiles in AS/400 systems to manage access permissions effectively.

Conducted backups with BRMS to protect critical data and ensure effective system recovery.

· Administered AS/400 systems to ensure optimal performance and reliability.

· Oversaw daily operations and support of AS/400 environment, ensuring system stability and reliability.

· Managed everyday functioning of AS/400 system.

· Maintained system security controls.

· Coordinated backup and recovery processes, safeguarding data integrity and ensuring continuous availability.

· Developed and implemented backup and recovery plans to protect critical business data.

· Established backup protocols and planned for recovery.

· Implemented processes to protect business-critical systems and data from potential threats.

· Managed job and print control.

· Executed Query/400 and DFU to enhance data retrieval and manipulation.

· Participated in PTFs and system upgrades.

· Performed regular system maintenance and housekeeping activities to ensure system health.

· Ensured the upkeep and accessibility of company computer systems.

· Created and maintained user profiles.

· Managed authority listings and user access.

· Provided support for PC and user issues.

· Delivered technical support for PC-related issues to end-users.

· Installed and configured software, including Rumba emulation.

· Fitted emulation cards in systems as necessary for improved functionality.

· Installed and configured PCs and dumb terminals.

· Worked directly with users to understand their requirements.

· Liaised with programmers and users to ensure staff had the systems, software and access required to perform their roles.

· Managed support for various business systems.

· Supported company security systems.

· Supported stock control systems.

· Supported payroll systems.

· Supported EDI systems, including software installation and upgrades.

· Ensured the reliability and availability of the company's computer systems.